Google reviewers report that Sun City Plumbing & Heating technicians are typically punctual, professional, and thorough with HVAC and plumbing services, often explaining work clearly and offering competitive estimates. However, low-star reviews highlight recurring issues with communication failures, such as missed callbacks and lack of follow-up, alongside complaints about billing for unresolved problems or parts.
Google rating: 4.9 out of 5 from 1,706 reviews (95% five-star).
Reviews on this page: 1,706 Google reviews (1,634 with written comments, 45 with photos).
Owner responses: the business replied to 81% of reviews.
Most recent review: October 23, 2026.
Service: Gas Contractor serving Las Cruces, New Mexico.
Data from Google, last updated October 26, 2026.
Photos
Customer reviews
4.9
★★★★★
1,706 reviews on Google
5★1,626
4★39
3★7
2★7
1★27
Reviews from Google, shown as published (original wording, unedited).
CC
chuck creusere4 reviews
★★★★★
The guys were very professional and efficient. The quality of their plumbing work looks first rate
Services: Installation
Response from the owner · 2 days ago
Thank you for your kind words and for taking the time to leave us a review! We’re glad to hear our team provided professional and efficient service and that you’re pleased with the quality of our plumbing work. We truly appreciate your trust in our team and look forward to serving you again in the future!
The main water line from the meter to the house went bad and needed replacing. Sun City’s estimate was below what I expected from online research. The team they sent out, Randy and Caleb, did a job above and beyond what I expected. The trench necessitated cutting several PVC irrigation lines which they repaired in the course of the job as well as making some improvements. In filling the trench, they made an effort to place removed sod back on top, leaving me just a bit of work as the ground settles. As I am overly curious, Randy politely and cheerfully answered my questions. Plumbing is not a great experience to have to need but this was as close to pleasant as it can get. Kudos Sun City. Note: I have also used Sun City for my HVAC maintenance and water heater replacement.
Price assessment: Reasonable price
Price: $2,000+
Services: Outdoor plumbing system repair
Response from the owner · 2 days ago
Thank you so much for the detailed and thoughtful review! We’re thrilled to hear that Randy and Caleb went above and beyond to make your water line replacement a positive experience. We take pride in providing quality workmanship, attention to detail, and excellent customer service, so it’s wonderful to know their efforts made a difference. We’ll be sure to share your kind words with them! Thank you for your continued trust in Sun City Plumbing & Heating for your plumbing, HVAC maintenance, and water heater needs. We truly appreciate your loyalty and your recommendation!
Garrett Arnold our tech was very thorough and knowledgeable. He was very courteous and professional . This has been a great experience.
Price assessment: Reasonable price
Price: $200–400
Services: A/C system repair, Thermostat installation
Response from the owner · 2 days ago
Thank you for sharing your experience! We’re glad to hear that Garrett Arnold provided thorough, knowledgeable, and professional service. We appreciate your kind words and are happy to know you had a great experience. We’ll be sure to pass along your compliments to Garrett. Thank you for your trust and support!
Garrett did an excellent and professional job in doing a fall tune up for our home heating system. He came on time, was friendly and courteous along with knowing his job well. Sun City is a company we trust with all of our HVAC and plumbing needs.
Price assessment: Reasonable price
Price: $200–400
Services: HVAC system maintenance
Positive: Quality, Professionalism
Response from the owner · Edited 4 days ago
Oct 21,2026
Thank you so much for your wonderful review and continued trust in Sun City Plumbing & Heating! We’re happy to hear that Garrett provided excellent, professional service and made your fall heating tune-up a great experience. We take pride in having knowledgeable, courteous technicians who arrive on time and put our customers first. We truly appreciate your loyalty and look forward to taking care of all your HVAC and plumbing needs for years to come!
Mar 7, 2023
Frank, thank you for letting us know how we did. Happy to hear that Daniel was able to get everything taken care of for you.
Very thorough and explained everything they did a great job. They were very respectful and pleasant.
Price assessment: Not sure
Services: HVAC system maintenance, Heating system maintenance
Response from the owner · 4 days ago
Thank you for your kind review! We’re so glad to hear that our team provided thorough, professional, and respectful service. Taking the time to explain the work we do and ensuring our customers feel comfortable and informed is very important to us. We truly appreciate your feedback and thank you for choosing Sun City Plumbing & Heating!
Ruben and Joel are rock stars! They are friendly, professional and work hard on my remodel. Thank you Sun City!
Response from the owner · 4 days ago
Thank you so much for the awesome review! We’re thrilled to hear that Ruben and Joel provided friendly, professional service and worked hard on your remodel. We’re proud to have them on our team and will be sure to share your kind words with them. Thank you for choosing Sun City Plumbing & Heating and for trusting us with your project!
Jaime was awesome! We’ve had Sun City doing maintenance and service calls for us for a little while now and I am still impressed every time. Professional, thorough, and honest, every tech we’ve had out has been stellar. Thank you again for the hard work and dedication.
Price assessment: Great price
Services: HVAC system maintenance
Response from the owner · 4 days ago
Thank you so much for your continued trust in Sun City! We’re thrilled to hear that Jaime and our entire team have consistently exceeded your expectations. Providing professional, thorough, and honest service is what we strive for every day. We truly appreciate your kind words and your support. Thank you for being a valued customer!
Today, Jaime Murillo completed our heating system check. He is a great technician...very friendly...and explained all of our options for a new service plan. We signed up for a new plan and look forward to seeing him again. Best of the best.
Response from the owner · 4 days ago
Thank you so much for your wonderful review! We’re thrilled to hear that Jaime provided such friendly, professional service and took the time to explain all your options. We truly appreciate your trust in us and are glad you found a service plan that works for you. We look forward to serving you again! Thank you for choosing Sun City Plumbing & Heating.
Aaron and Ruben really helped us out. They replaced our water heater after hours and stayed until midnight so we would have hot water for the next morning. They provided professional and friendly service. Thank you Sun City
Response from the owner · 6 days ago
Thank you so much for your kind review! We’re glad Aaron and Ruben were able to help and make sure you had hot water for the next morning. We take pride in going the extra mile for our customers. Thank you for choosing Sun City Plumbing & Heating! We truly appreciate your trust and support!
We had a great experience with our A/C installations. Raul and Jesus took the time to answer our questions, kept everything tidy and did a great job. We really appreciate their patience, attention to detail and their quality workmanship.
Thank you for your wonderful review! We’re so glad to hear that Raul and Jesus provided excellent service during your A/C installation. We take pride in our team’s professionalism, attention to detail, and quality workmanship. We’ll be sure to share your kind words with them. Thank you for choosing Sun City Plumbing & Heating! We truly appreciate your trust and support.
