Analyzing 9,967,34810M ReviewsFor 28,12428.1K Experts
Google reviewers rate Sunnys Pools & More 4.8 out of 5 based on 578 reviews, with the owner responding to only 4% of feedback. Customers frequently praise the staff for their knowledge, patience, and helpfulness in locating specific pool supplies, testing water, and assisting with hot tubs and liner replacements. Punctuality and clear communication are also highlighted during the pool installation process. However, lower-rated reviews criticize the quality of installed pools, citing issues like collapsed structures and flimsy materials, and note that the warehouse layout requires customers to carry items to their cars without assistance.
Data from Google, last updated November 11, 2026.
578 Google reviews we collected
Phrases our text analysis found in 529 written reviews
How often each topic comes up in the written reviews
We read 529 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“answered any questions i had and was extremely polite”
“” He goes on to answer my questions, but in a way that I am inconveniencing him and in a rude arrogant tone.”
“Employees were nice and easy to work with I would recommend them to anyone”
“I have been a loyal customer of Sunnys for several years, and I can't recommend them enough.”
“I want to say what a great experience I had with Chris and Andrew.”
“They need to have more staff and the store displays are horrible”
“Chris did a great job in assisting me and got me a great price for the liner.”
“If you want crummy customer service, an over priced hot tub, disinterested managers, this is the place to go.”
“They went above and beyond to get the part and fix it the very next day.”
“Yesterday my pump quit working I came late in the Day and Kevin worked trying to fix it and when he didn’t succeed he gave me a new pump.”
“The salesman Chris came over and explained even more I felt walking out of that store.”
“He was knowledgeable, honest, and took the time to answer all of our questions without ever making us feel pressured.”
“…Pools)told me that that hate dealing with Sunnys and that they were lied to about the complexity of my install and charged me an extra grand.…”
praise complaint · found by our text analysis, Google review wording unchanged.
4.8 ★★★★★ 578 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
This company was SO pleasant to work with! Got my parts really quick too. Highly recommend!!!😊
Love it there always so helpful and friendly !
My experience here with Chris was great. called for a part i had trouble finding, went out of his way to do me a favor and help me find everything i needed. answered any questions i had and was extremely polite
I want to say what a great experience I had with Chris and Andrew. I had a pipe that was cracked and was leaking water all over. I called Sunny’s pools and sent them pictures of the pipe. They went above and beyond to get the part and fix it the very next day. They did a great job! Very professional too! Love Sunny’s Pools!!
Great place, good customer service. Chris & Andrew are always so helpful and knowledgeable!
From opening the pool to closing! We had a great experience with Sunnys Pool and Spa! Professional, friendly, and reliable service. We couldn’t be happier and highly recommend! See you next year!
Sonny’s Pools and More is a great place for pool products and support. Great people, great products and exceptional service. Their pool testing and analytics are superior to anything in the area. Many thanks to Kevin and his crew.
Chris provides the best service. We recently purchased our hot tub from him. Be sure to ask for him! Super knowledgeable guy and friendly!
i went here to grab some pool supplies and tim was incredibly helpful and patient as i didnt know what i was doing he was very polite the whole time as well as knowing everything that was needed and helping me pick it all out then chris checked me out who and kind during the whole process as well helping and carrying everything to my car. outstanding costumer service would come here everytime!!!
Carter was very knowledgeable and helped a lot with getting the right items for my pool
Analyzing 9,967,34810M ReviewsFor 28,12428.1K Experts