Google reviewers rate Sunrise Moving and Packing 4.9 out of 5 based on 119 reviews, with the owner responding to 99% of feedback. Customers frequently praise the crew for punctuality, efficient handling of furniture, and accurate pricing, noting that staff are friendly and careful during moves. However, low-star reviews highlight recurring issues with poor coordination, such as late arrivals or missing staff, which sometimes resulted in damaged items. Additionally, several customers reported significant difficulties contacting the company to resolve claims or obtain necessary forms after these incidents.
Google rating: 4.9 out of 5 from 119 reviews (97% five-star).
Reviews on this page: 119 Google reviews (107 with written comments, 11 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: June 1, 2026.
Service: Piano Mover serving Richardson, Texas.
Data from Google, last updated November 5, 2026.
Star ratings
119 Google reviews we collected
4.9of 5
5 stars11597%
4 stars00%
3 stars00%
2 stars11%
1 star33%
Praise vs complaints
Phrases our text analysis found in 107 written reviews
97%praise
Praise14897%
Complaints43%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response4026%
Staff & attitude3825%
Quality & results3624%
Would recommend2315%
Price & value64%
Honesty & trust64%
Communication32%
What customers talk about
We read 107 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Ethan and Tony protected my belongings, they were on time, and very friendly, polite, accommodating.”
“I did a weekday move and they were prompt and professional.”
“Ethan and his crew did an amazing job protecting and transporting my furniture.”
“I found a filing cabinet, wheels broken and drawer cracked/damaged.”
“We highly recommend using them for your packing & moves.”
“They took the time to understand my needs, provided a fair and transparent quote, and made the entire moving process smooth and stress free.”
“Wonderful, on time very dependable hard workers Victor Brian and styler use them for your next move and you won't be disappointed”
“From the very beginning, the team was professional, punctual, and easy to communicate with.”
People customers mention
Adam10 reviews
Jojo9 reviews
Tommy7 reviews
Ethan7 reviews
Clay6 reviews
Dallas4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Antonio and Ben five star service def recommend and will be booking again
Response from the owner · 5 months ago
Thank you so much for the fantastic review, Jack Maney! We are absolutely thrilled to hear that Jessie, Robert, and Lamont provided you with such fast and efficient service at Sunrise Moving and Packing. Our team always strives to deliver an amazing and stress-free experience, and knowing they hit the mark for you means the world to us. We truly appreciate your support and hope to work with you again in the future!
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Cade Momsen4 reviewsiTotal number of Google reviews Cade has written across all businesses on Google Maps, not just this one.
Thank you so much for your positive feedback! We're delighted to hear that Jojo and Cam provided excellent service. Your satisfaction means a lot to us, and we’re here to help anytime. Best regards,
Sunrise Moving and Packing
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Irene Smith3 reviewsiTotal number of Google reviews Irene has written across all businesses on Google Maps, not just this one.
Ethan and his crew did an amazing job protecting and transporting my furniture. Would highly recommend!!
Response from the owner · 5 months ago
Thank you so much for sharing your positive experience with us! We are delighted to hear that the team took such great care in protecting and transporting your furniture safely. Providing efficient and attentive service is always our top priority. We truly appreciate your high recommendation and look forward to assisting you again in the future!
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Connor Adkins3 reviewsiTotal number of Google reviews Connor has written across all businesses on Google Maps, not just this one.
Thank you so much for sharing your positive experience with us! We are delighted to hear that our team was both helpful and efficient during your visit. Providing friendly and prompt service is always our top priority. We look forward to welcoming you back again in the future!
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Christopher BuentelloLocal Guide · 225 reviewsiTotal number of Google reviews Christopher has written across all businesses on Google Maps, not just this one.
Ethan and Tony did a great job and took extra care of my move.
Price assessment: Reasonable price
Price: $600–800
Services: Small furniture moving, Local moving, Oversized-item moving
Response from the owner · 5 months ago
Thank you so much for sharing your experience, Mike Greathouse! We are incredibly proud of Ethan and Tony for providing such careful and diligent service during your transition with Sunrise Moving and Packing. Our team always strives to handle your belongings with the utmost care, so it is wonderful to hear that their hard work stood out to you. We truly appreciate your support and hope you are settling into your new home beautifully!
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Zunayy2 reviewsiTotal number of Google reviews Zunayy has written across all businesses on Google Maps, not just this one.
Super respectful, diligent, and hardworking. Handled everything with care as if it was their own. I will gladly give them a call again when I move again.
Price assessment: Great price
Price: $600–800
Services: Local moving, Furniture disassembly, In-state moving, Furniture assembly
Response from the owner · 5 months ago
Thank you so much for taking the time to share your positive experience with us. We are incredibly proud of our team's dedication to handling every item with the utmost care and respect. Knowing that you would choose us again for your next move means the world to us. We look forward to assisting you again in the future!
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Constance AbelLocal Guide · 14 reviewsiTotal number of Google reviews Constance has written across all businesses on Google Maps, not just this one.
These young men are tenacious and very polite. Thank you! Excellent service! Antonio, Clay, way to go!!
Response from the owner · 5 months ago
We are so pleased to hear that you had such a positive experience with our team. It is wonderful to know that the service provided met your expectations and that you would choose us again. Thank you for sharing your kind words and for the five-star rating. We look forward to assisting you again in the future!
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Annette Mumahoro3 reviewsiTotal number of Google reviews Annette has written across all businesses on Google Maps, not just this one.
ethan and toni were amazing. they clearly know what they are doing!
Price: $400–600
Response from the owner · 6 months ago
It is wonderful to hear that you had such a positive experience with our team members. We take great pride in our staff's expertise and are glad they could assist you so effectively. Thank you for sharing your feedback and for the five-star rating. We look forward to welcoming you back again soon.
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Gabby Griffin3 reviewsiTotal number of Google reviews Gabby has written across all businesses on Google Maps, not just this one.
Ethan and Tony protected my belongings, they were on time, and very friendly, polite, accommodating. Met all of my needs.
Response from the owner · 6 months ago
Thank you for the wonderful feedback, Gabby Griffin! We are delighted to hear that Ethan and Tony provided such professional and friendly service during your move with Sunrise Moving and Packing.
