Carpet cleaning service · Stockton, CA · reviewed since 2024
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%99+25.8Value 15%100+15.2Experts Score= 100Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#23 of 187 window cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 88%
5.0★★★★★69 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
74%reviews answered by the owner
$274typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Super Steam Bros - Steam Cleaning Stockton CA at a glance
Customers consistently report that the carpet and furniture cleaning services are thorough, with items appearing significantly refreshed. Reviewers highlight the provider's punctuality, professional demeanor, and clear communication regarding the process and pricing. The business maintains a perfect five-star rating based on sixty-nine reviews, and the owner responds to roughly three-quarters of those comments. No recurring criticisms or negative patterns appear in the provided excerpts.
Google rating: 5.0 out of 5 from 69 reviews (100% five-star).
Reviews on this page: 69 Google reviews (69 with written comments, 18 with photos).
Owner responses: the business replied to 74% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and value; weakest: reliability.
This companyWindow Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Super Steam Bros - Steam Cleaning Stockton CA: 100/100 on this factor. Category median: 97.A
100
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Super Steam Bros - Steam Cleaning Stockton CA: 99/100 on this factor. Category median: 97.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Super Steam Bros - Steam Cleaning Stockton CA: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Super Steam Bros - Steam Cleaning Stockton CA: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 85.–
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Bar = this company · dark tick = category median.
Star ratings
69 Google reviews we collected
5.0of 5
5 stars69100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 69 written reviews
100%praise
Praise193100%
Complaints00%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price467%
Reasonable233%
Overpriced00%
Not sure00%
$274+8% vs typical window cleaning services
Middle half of what 3 customers paid ($188–$310) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results4624%
Would recommend3920%
Staff & attitude3619%
Speed & response2412%
Communication2211%
Price & value179%
Honesty & trust95%
What customers talk about
We read 69 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Does a great job in a timely manner , plus the price is very reasonable.”
“If you are looking for a reliable, trustworthy company that delivers amazing results on furniture and delicate rugs, I highly recommend them.”
“From start to finish, the entire experience was professional, efficient, and exceeded my expectations.”
“Efficient, hard worker and carpets and tile look great!”
“Edward explained the process and took his time cleaning.”
“I spoke to Edward who is a very energetic young man and passionate about his work and business, did a great job and real good price.”
“Highly recommended for anyone looking for reliable and excellent service!”
People customers mention
Edward17 reviews
Eddy3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent priced reviews
TTonisha2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Love the service, he is very professional. Does a great job in a timely manner , plus the price is very reasonable. Will definitely be booking again. You should too if you want your furniture or car done the right way!
Paid $150–200Reasonable price
RRebecca4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Great service. Efficient, hard worker and carpets and tile look great! Will be using again in the future!
Paid $300–350Great price
DDeana4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
This is my second time using Super Steam Bros. They do an amazing job and have gone over and beyond both times. My couches (2), my ottoman, and my area rug look brand new. Edward even cleaned my tile floor in my kitchen (ricotta tile) and sealed it. I didn’t even consider getting other quotes because Super Steam…
Love the service, he is very professional. Does a great job in a timely manner , plus the price is very reasonable. Will definitely be booking again. You should too if you want your furniture or car done the right way!
Price assessment: Reasonable price
Price: $150–200
Response from the owner · 6 days ago
Thank you, Tonisha, for the great review. We are glad you found the service professional, timely, and reasonably priced. We appreciate your recommendation and look forward to working with you again. Your confidence means a lot to us.
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Rebecca Wheeler4 reviewsiTotal number of Google reviews Rebecca has written across all businesses on Google Maps, not just this one.
Great service. Efficient, hard worker and carpets and tile look great! Will be using again in the future!
Price assessment: Great price
Price: $300–350
Response from the owner · 3 months ago
Rebecca, thank you for the wonderful 5-star review and for noting our efficient, hard-working service. We're delighted your carpets and tile look great and that you were pleased with the results. We appreciate your business and look forward to serving you again in the future.
D
Deana Votaw4 reviewsiTotal number of Google reviews Deana has written across all businesses on Google Maps, not just this one.
This is my second time using Super Steam Bros. They do an amazing job and have gone over and beyond both times. My couches (2), my ottoman, and my area rug look brand new. Edward even cleaned my tile floor in my kitchen (ricotta tile) and sealed it. I didn’t even consider getting other quotes because Super Steam Bros did an excellent job the first time I hired them. Edward is so kind, and very professional. Thank you again for your outstanding services.
Price assessment: Great price
Price: $250–300
Response from the owner · 3 months ago
Thank you, Deana, for your wonderful five-star review and for trusting Super Steam Bros again. We’re thrilled Edward and the team were able to make your couches, ottoman, area rug, and ricotta tile floor look like new and that the tile sealing met your expectations. We appreciate your continued loyalty and kind words about Edward’s professionalism. We look forward to serving you again whenever you need us.
I
Imran Mir4 reviewsiTotal number of Google reviews Imran has written across all businesses on Google Maps, not just this one.
I needed my carpets cleaned and I called around and Super Steam Bros was one of them. I spoke to Edward who is a very energetic young man and passionate about his work and business, did a great job and real good price. I highly recommend Super Steam Bros. Don’t have to take my word just try him out and you will see.
Response from the owner · 3 months ago
Thank you, Imran, for your kind 5-star review and recommendation. We’re glad Edward provided energetic, passionate service at a great price and that you’re pleased with the results. We appreciate you trusting Super Steam Bros and are happy you gave us a try. Please call us anytime for future carpet cleaning needs.
C
Carlos Alvarez1 reviewiTotal number of Google reviews Carlos has written across all businesses on Google Maps, not just this one.
Great experience and professional service. Edward explained the process and took his time cleaning. Couch came out looking new. Will use him again in
The future and I recommend his services.
Response from the owner · 4 months ago
Thank you, Carlos, for the 5-star rating! We appreciate your support and are glad you had a great experience. We look forward to serving you again and please contact us anytime if we can assist further.
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Nepha Taula4 reviewsiTotal number of Google reviews Nepha has written across all businesses on Google Maps, not just this one.
Edward was awesome!! Very knowledgeable and friendly! He was responsive to my texts and calls!! You can tell he loves what he does! Will definitely use their services again!
Response from the owner · 4 months ago
Thank you, Nepha, for the wonderful review. We’re thrilled Edward provided knowledgeable, friendly, and responsive service. I’ll be sure to pass along your kind words to him. We look forward to serving you again.
A
Amiyah Dean3 reviewsiTotal number of Google reviews Amiyah has written across all businesses on Google Maps, not just this one.
Eddie with Super Steam Bros was the absolute best!!! Response time was to any questions or concerns we had was top tier! The quality of the carpet clean is the best I’ve received. Our carpet looks better than when I first moved in my house! Will definitely refer him to anyone who needs their carpets cleaned.
Response from the owner · 4 months ago
Thank you, Amiyah. We are thrilled Eddie and the Super Steam Bros team exceeded your expectations. We appreciate your kind words about our response time and cleaning quality, and we are honored your carpet looks even better than when you moved in. Thank you for recommending us; we look forward to serving your friends and family.
T
TradeMark Jones1 reviewiTotal number of Google reviews TradeMark has written across all businesses on Google Maps, not just this one.
Responsive. Professional. Detailed. Excellent job from Edward of Super Steam Bros. I will definitely use their services again.
Response from the owner · 5 months ago
Thank you for the kind review, TradeMark. We’re delighted Edward and the Super Steam Bros team provided responsive, professional, and detailed service. We appreciate your trust and look forward to serving you again. Please reach out anytime for future needs.
A
Amberiz Ngann6 reviewsiTotal number of Google reviews Amberiz has written across all businesses on Google Maps, not just this one.
I had all of my couches, pillows, and very challenging rug with mally tassels that I needed cleaning recently done and chose this company to go with. From start to finish, the entire experience was professional, efficient, and exceeded my expectations. Their attention to detail, professionalism, and quality of work truly stood out. It’s hard to find a company that treats your home and belongings with this level of care and respect. I can confidently say this was one of the best cleaning services I’ve ever used, and I will absolutely be using them again in the future.
If you are looking for a reliable, trustworthy company that delivers amazing results on furniture and delicate rugs, I highly recommend them. Worth every penny!
Response from the owner · 5 months ago
Thank you so much for your wonderful review, Amberiz. We’re delighted our team exceeded your expectations with the couches, pillows, and challenging tassel rug and that our attention to detail and care for your home stood out. Your recommendation means a lot to us, and we look forward to providing the same high level of service for you in the future. Please reach out anytime to schedule your next cleaning.
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Nancy1 reviewiTotal number of Google reviews Nancy has written across all businesses on Google Maps, not just this one.
Edward was awesome and the job was done extremely well!!! Our cushions were like new!!!
Response from the owner · 5 months ago
Thank you, Nancy — we’re thrilled Edward did an excellent job and that your cushions look like new. We appreciate you trusting us with your cleaning and for taking the time to share your experience. Please let us know anytime we can assist you again.
