Google reviewers rate Superior Cleaning Solutions LLC 4.9 out of 5 based on 926 reviews, with the owner responding to 99% of them. Customers frequently praise the company for punctual arrivals, clear communication, and effective removal of stains from carpets, furniture, and outdoor surfaces. While most feedback highlights professional conduct and reasonable pricing, some low-star comments cite issues with equipment malfunctions, inconsistent pricing, and unsatisfactory cleaning results that left odors or residue behind.
Google rating: 4.9 out of 5 from 926 reviews (95% five-star).
Reviews on this page: 926 Google reviews (749 with written comments, 28 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: November 10, 2026.
Service: Interior Cleaning Service serving Baltimore, Maryland.
Data from Google, last updated November 13, 2026.
Star ratings
926 Google reviews we collected
4.9of 5
5 stars88395%
4 stars263%
3 stars61%
2 stars40%
1 star71%
Praise vs complaints
Phrases our text analysis found in 749 written reviews
99%praise
Praise1,58499%
Complaints141%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude40225%
Quality & results37624%
Speed & response29018%
Would recommend22314%
Communication1258%
Price & value1258%
Honesty & trust574%
What customers talk about
We read 749 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Our technician was Marcellus who was extremely polite, professional and knowledgeable.”
“On time, worked efficiently, and did a great job for an affordable price.”
“The worst cleaning service.”
“The carpet cleaning service we had done was reasonably priced, performed promptly and respectfully.”
“Would definitely recommend to anyone, but especially those who have pets and small children!”
“Never again will I call them for anything!”
“He explained the process and answered all questions satisfactorily.”
“The price was more than reasonable and they did such a good job, my neighbor had them power wash his home as well.”
“I appreciate his honesty and his guide on next steps.”
People customers mention
Tyler65 reviews
Andrew48 reviews
Bryant9 reviews
Kerry7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
I am very pleased with the duct cleaning work. It was easy to get an appointment. Tyler the service person called during the scheduled time period to inform me of his arrival time. He explained the process and answered all questions satisfactorily. Tyler cleaned up very nicely and asked if we had questions prior to leaving.
Price assessment: Reasonable price
Response from the owner · 2 days ago
Thank you for your kind words and for choosing Superior Cleaning Solutions LLC for your duct cleaning. We're glad Tyler provided clear communication and thorough service. Your satisfaction means a lot to us!
Gina BellamyLocal Guide · 20 reviewsiTotal number of Google reviews Gina has written across all businesses on Google Maps, not just this one.
So satisfied with the service and the staff. I believe it was Marcel!? Very professional, calm and courteous. I had really dark stains in my carpet and once he finished my carpet we light skin again! Definitely pleased. Would definitely recommend to anyone, but especially those who have pets and small children! ❤️
Price assessment: Great price
Services: General carpet cleaning
Response from the owner · 5 days ago
Thank you for your kind words and for recognizing Maurico's professionalism. We're thrilled to hear your carpet looks great and that you’re pleased with our service. We appreciate your recommendation and thank you for choosing Superior Cleaning Solutions LLC!
Ourania EckhardtLocal Guide · 46 reviewsiTotal number of Google reviews Ourania has written across all businesses on Google Maps, not just this one.
Our technician was Marcellus who was extremely polite, professional and knowledgeable. The carpet cleaning service we had done was reasonably priced, performed promptly and respectfully. Marcellus answered all of our questions and provided us with excellent. We would definitely recommend and will most likely call again for other services as needed. Thank you so much.
Price assessment: Reasonable price
Services: General carpet cleaning
Response from the owner · a year ago
Thank you for your wonderful feedback! We're thrilled to hear that Tyler delivered exceptional service during your duct cleaning. It's great to know that you found our pricing reasonable and that the before and after visuals added value to your experience. Your recommendation means a lot to us, and we look forward to assisting you with carpet service in the future!
Debbie SchmidtLocal Guide · 17 reviewsiTotal number of Google reviews Debbie has written across all businesses on Google Maps, not just this one.
Tyler did a fabulous job and made sure all my questions were answered
Price assessment: Reasonable price
Services: General carpet cleaning
Response from the owner · a week ago
Thank you for your kind words! We're glad Tyler was able to provide great service and answer all your questions. We appreciate you choosing Superior Cleaning Solutions LLC and look forward to serving you again.
TruthSeeker ForeverYah6 reviewsiTotal number of Google reviews TruthSeeker has written across all businesses on Google Maps, not just this one.
Thank you for your kind words! We're glad to hear you found our service professional, kind, and punctual. We appreciate you choosing Superior Cleaning Solutions LLC and hope to assist you again in the future.
Affordable Luxury Limousine4 reviewsiTotal number of Google reviews Affordable has written across all businesses on Google Maps, not just this one.
Carpet was cleaned per instructed. Very satisfied.
Response from the owner · 3 weeks ago
Thank you for your kind words! We’re glad to hear the carpet cleaning met your expectations. We appreciate you choosing Superior Cleaning Solutions LLC for your carpet care needs.
Marc Walsch1 reviewiTotal number of Google reviews Marc has written across all businesses on Google Maps, not just this one.
Tyler and Braden were excellent at assessing a carpet spill/odor for us and recommending a solution as if it was their own home.
Price assessment: Great price
Services: General carpet cleaning, Pet stain & odor removal
Response from the owner · 3 weeks ago
Thank you for sharing your experience! We're glad Tyler and Braden provided thoughtful recommendations for your carpet spill and odor issue. We appreciate you choosing Superior Cleaning Solutions LLC and trusting us with your home.
