Customers frequently highlight the company's punctuality, professional communication, and efficient installation of various fence types, including privacy, chain link, and rail systems. Reviewers note that staff members are responsive and that properties are left clean after the work is completed. However, some lower-rated reviews describe recurring issues with missed appointments and a lack of communication, alongside complaints regarding pricing and the refusal to include advertised warranty terms in written contracts.
Google rating: 4.9 out of 5 from 173 reviews (95% five-star).
Reviews on this page: 173 Google reviews (162 with written comments, 39 with photos).
Owner responses: the business replied to 82% of reviews.
Most recent review: October 23, 2026.
Service: Handrail Contractor serving Charlotte, North Carolina.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
4.9
★★★★★
173 reviews on Google
5★165
4★2
3★1
2★1
1★4
Reviews from Google, shown as published (original wording, unedited).
BS
Bryan Soriano5 reviews
★★★★★
We recently had our fence put up by superior fencing. Justin, Ruddy, and Dylan worked in a timely manner to get it done. They were super friendly and made sure to get us exactly what we needed. We are extremely happy with the end results.
Price assessment: Great price
Services: Aluminum fence installation
Fence type: Aluminum fence
Response from the owner · a day ago
Thank you for the great review! We’re so glad you’re happy with your new fence and that Justin, Ruddy, and Dylan made the experience a positive one. We’ll be sure to share your kind words with the team. Thanks for choosing Superior Fencing!
We just had our new fence installed today for our home and my oh my am I impressed! It looks beautiful and I cannot be more happier. The customer service was impeccable and the job was complete in just 2 days! The workers arrived on time and were very professional and courteous. If you are looking for quality for a great price, look no further! Contact them today!
Price assessment: Reasonable price
Services: Vinyl fence installation
Fence type: Vinyl fence
Response from the owner · a day ago
Thank you so much for the wonderful review! We’re thrilled that you love your new fence and had a great experience with our team. We truly appreciate your kind words about our crew, customer service, and the installation. Thanks for choosing us—we hope you enjoy your beautiful new fence for years to come!
Superior Fence & Rail of Charlotte exceeded all my expectations! From start to finish, the entire team demonstrated top-tier professionalism, quality workmanship, and exceptional customer service.
A huge thank you to Justin for his fantastic oversight throughout the project. He kept everything running smoothly, ensured great communication, and made sure every detail was handled seamlessly.
I also want to give a special shoutout to Jonus, who put the fence in. He is an incredibly hard worker—focused, skilled, and meticulous. His dedication to getting the job done right really shows in the final product. The fence looks outstanding, and the craftsmanship is top-notch.
If you’re looking for a reliable, high-quality fence company in the Charlotte area, I highly recommend them Superior Fence & Rail.
Price assessment: Reasonable price
Services: Vinyl fence installation
Fence type: Vinyl fence
Response from the owner · 2 weeks ago
Thank you for the wonderful review and for recommending Superior Fence & Rail of Charlotte! We’re thrilled to hear you’re so happy with your new fence and the experience from start to finish. We’ll be sure to share your kind words with Justin for his communication and oversight, and with Jonas for his careful, quality workmanship. We truly appreciate your support!
Great work! We’re really happy with the final installation by Superior Fence. The crew was top notch and left our property better than they found it. Paul (sales guy) was awesome to work with also!
Hiring Superior Fence to do our fence install was honestly one of the best business decisions my husband and I have ever made. Superior helped us navigate a tricky situation with difficult neighbors, while being extremely professional and knowledgeable about state and local laws. Shawn was incredibly helpful with our timeline and even helped expedite our project to give us peace of mind (shoutout to April). On installation day, the crew (Justin, Bradley and Kyle) were extremely flexible and thorough in helping locate our property line during walkthrough, and the installation was quick and painless! I can't say enough good things about our experience with Superior and would 100% recommend them to anyone thinking about fencing.
Response from the owner · 2 months ago
Thank you so much for this incredible review! We're so glad Shawn was able to help expedite your timeline and give you that peace of mind, and that April kept things running smoothly behind the scenes. It's also great to hear that Justin, Bradley, and Kyle were thorough during the property line walkthrough and made your fence installation day quick and painless. Navigating tricky neighbor situations and local fencing regulations is exactly where our knowledge and professionalism should shine, so we're thrilled it made a real difference for you. Thank you for trusting Superior Fence with your project, and we truly appreciate the recommendation!
Kyle, Bradley and the Superior Fence team did incredible work. They demo’ed my old 7 ft fence and built a new 10 ft privacy fence in under 1 day while meeting my design requirements. The sturdiness and craftsman are excellent. Per suggestion, I will stain and add accent lighting in 30 days after the wood has had time to breathe. An all-around exceptional job! Shout out to Dylan Crosby and Shannon Kuenzel on the sales team as well. Highly recommended.
Thanks for sharing your feedback, Tara! We're pleased to know that our team delivered exceptional work on your new privacy fence and met your design requirements. It's great to hear that you're planning to enhance it further with staining and accent lighting. We appreciate your recommendation and look forward to serving you again in the future!
Bradley and Justin did an amazing job in handling my fence installation from start to finish. They had a great attitude, were on time, ahead of schedule, and did everything they said they would without any issues. I would highly recommend them and their team. Shout out to Kenny as well on the sales side, as he was incredibly responsive, which is unheard of today.
Price assessment: Reasonable price
Services: Aluminum fence installation
Response from the owner · 2 months ago
Thank you so much for the kind words and for taking the time to share your experience! We're thrilled to hear that Bradley and Justin took such great care of your fence installation from start to finish. We strike for punctuality, a great attitude, and following through on commitments on every job.
We'll be sure to pass along your shoutout to Kenny too — responsiveness matters so much during the sales process, and it's great to know he delivered on that.
Thanks again for trusting us with your project and for the recommendation. We look forward to working with you again in the future!
The guys that came out did a wonderful job I really professional
Response from the owner · Edited 2 months ago
Thank you for the great review! We're so glad the crew took good care of you and delivered a professional job. We'll make sure to pass along your kind words to the team. Thanks for choosing Superior Fence and Rail!
Thank you for the recommendation and for choosing Superior Fence & Rail for your white vinyl privacy fence installation! We're thrilled to hear you were happy with the quality of our service. Our team takes pride in providing durable, beautiful vinyl fences and a smooth installation experience from start to finish.
We appreciate your support and hope you enjoy your new privacy fence for many years to come. Thank you for trusting Superior Fence & Rail, and for recommending us to others looking for a reliable fence company!
