Superior Fence & Rail of Central Oklahoma at a glance
Customers frequently highlight the company's punctuality, professional communication, and fair pricing for fence installation, repair, and staining services. Many reviewers note that crews completed projects quickly and respected the property throughout the process. A recurring criticism involves installation errors, such as damaging irrigation lines or failing to adhere to specific layout requests, which some clients attributed to rushed work or poor coordination.
Google rating: 4.9 out of 5 from 93 reviews (96% five-star).
Reviews on this page: 93 Google reviews (84 with written comments, 11 with photos).
Owner responses: the business replied to 63% of reviews.
Reviews from Google, shown as published (original wording, unedited).
SM
Stephen McKinney1 review
★★★★★
These guys were great. David came out and was very easy to deal with. We then had Victor come out to install the fence. He single handedly installed the chain link and privacy fence in two days. All the while he was very considerate and made sure he had things the way we wanted them. I would highly recommend these guys. Ask for Victor if you can!
Response from the owner · 4 weeks ago
We appreciate your kind words, Stephen! It's fantastic to hear that our team was able to meet your expectations and deliver a positive experience. Thank you for recommending us and highlighting the efforts of our team members. Your support means a lot to us!
TLDR, I apologize but feel this review is important.
This review is of Superior Fence & Rail in Edmond, OK. I contacted them last August to replace my fence. The salesman, David, that came out, talked the talk, said they would install it as I had asked in regards to the rear part of the fence. The estimate he provided had the proper layout. Between the walk through and installation, David was slow to respond to questions I emailed him. Sometimes it was days before he responded.
The day of installation, my wife told me he had torn down and removed most of the old fence. Later when I went to check the progress, he had set the posts but on the rear part, he did not follow the existing fence line. Instead he had set the posts about 6 inches inside my property line, leaving the old fencing with it's pickets of various heights and widths in place.
When I confronted him about this, he refused to replace the rear part because my wife had told him she didn't know if I had talked to the neighbors. Over the years, I had replaced every picket in that part of the fence, so I didn't see the problem especially since I was paying for a new fence that they would enjoy as well.
I called their office and eventually talked to the manager(?) who basically gave me the run around. Finally he said that they would do it but it would take several days, I would have to contact the neighbors, etc. I could not leave the entire back of my fence torn down because I have dogs, so I told them to go ahead with the installation as is. I was very unhappy, but needed it installed for my dogs.
A several months ago, I left a voicemail with David, asking how to get replacement pickets as some were split. Didn't hear back for several months. Called the office and spoke to Keith, he was clueless and told me he would have David call me. David did leave a voicemail a few months ago, but it was deleted by my phone service and I lost his phone number.
So it has been a year since the install and both sides of the fence are bowed to the east and sway in a gentle breeze. I emailed David again to ask about replacement pickets and my sagging gate that he told me would never sag. It has been a week now and no answer. I called the office and spoke to Keith about the problems with the fence. I once again asked him about the pickets. Again, he was not helpful. Instead he said he would forward my concerns to the maintenance department. I have yet to hear from them.
In my experience, I wish I had used another fencing company! There is no way I could ever recommend this company!
Response from the owner · a month ago
Hello Mark, my name is JJ and I am the new owner of Superior Fence and Rail in Edmond. I took over the company a couple months ago and this is the first I am hearing about this. Thank you for bringing this to our attention . I am so sorry you had a bad experience. The lack of communication is particularly concerning. Please reach out to me directly and let me see what we can do to make this right. My direct number is 405-826-6608.
Their superior work completely changed the vibe of my yard. They were professional, punctual and on point in every facet! I’ll be calling them for any additional work I need!
Price assessment: Great price
Services: Wood fence installation
Response from the owner · 2 months ago
Thank you Paul. We appreciate you putting your trust in us!
Excellent Company! This company operated like a well oiled machine. Workers were prompt and very professional. Everything happened just as they planned.
Price assessment: Great price
Services: Custom fabrication
Response from the owner · 5 months ago
Hi Dean! Thank you for choosing Superior Fence & Rail of Central Oklahoma for your project. We're thrilled to hear that our team operated efficiently and that the professionalism of our workers made a positive impression on you. It’s a pleasure to work with you, and we truly value your trust.
Jamania Jean Marie PhiliusLocal Guide · 30 reviews
★★★★★
Excellent service from start to finish! The team was professional, the fence looks amazing, and the price was right. I’ll definitely be recommending them to my neighbors
Price assessment: Great price
Services: Wood fence installation
Response from the owner · 5 months ago
Hi Jamania Jean Marie Philius! Thank you for choosing Superior Fence & Rail of Central Oklahoma for your project. We’re thrilled to hear that you experienced excellent service from our professional team and are happy with the amazing fence at a great price. It’s a pleasure to work with you, and we truly value your trust.
Hi Clevil! Thank you for choosing Superior Fence & Rail of Central Oklahoma for your project. We're thrilled to hear that you appreciated our great customer service and affordable prices. It’s a pleasure to work with you, and we truly value your trust.
