Nikki 62 reviewsTotal number of Google reviews Nikki has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHe is fast and helpful very nice and will help quickly
Superior Protection Services | Security Guard Services Los Angeles
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%31+2.2Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#24 of 44 security system installersPosition by Experts Score among all companies we track in this category. · better than 47%
4.8 ★★★★★ 284 Google reviews · 40 photos
95%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
21%reviews answered by the owner
Oct 2026latest review
Superior Protection Services | Security Guard Services Los Angeles at a glance
Google reviewers rate Superior Protection Services 4.8 out of 5 based on 284 reviews, with the owner responding to 21 percent of them. Positive feedback highlights professional staff, helpful customer service, and a clean, organized facility. However, lower-rated reviews criticize management for poor communication, lack of organization, and unresponsiveness to calls, while also describing some guards as unprofessional or overly aggressive.
- Google rating: 4.8 out of 5 from 284 reviews (95% five-star).
- Reviews on this page: 284 Google reviews (145 with written comments, 5 with photos).
- Owner responses: the business replied to 21% of reviews.
- Most recent review: October 21, 2026.
- Service: Security System Installer serving Lakewood, California.
Data from Google, last updated October 25, 2026.
Score profile vs other security system installers
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Superior Protection Services | Security Guard Services Los Angeles: 93/100 on this factor. Category median: 92.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Superior Protection Services | Security Guard Services Los Angeles: 90/100 on this factor. Category median: 92.A
90
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Superior Protection Services | Security Guard Services Los Angeles: 100/100 on this factor. Category median: 98.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Superior Protection Services | Security Guard Services Los Angeles: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Superior Protection Services | Security Guard Services Los Angeles: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Superior Protection Services | Security Guard Services Los Angeles: 31/100 on this factor. Category median: 45.D
31
Bar = this company · dark tick = category median.
Star ratings
284 Google reviews we collected
- 5 stars26995%
- 4 stars41%
- 3 stars10%
- 2 stars10%
- 1 star93%
Praise vs complaints
Phrases our text analysis found in 145 written reviews
- Praise12897%
- Complaints43%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude7355%
- Quality & results1914%
- Speed & response118%
- Would recommend118%
- Honesty & trust108%
- Communication86%
What customers talk about
We read 145 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He is fast and helpful very nice and will help quickly”
“Working with Superior Protection Services has been an outstanding experience.”
“I have had to deal with this company from my complex and I must say they are HORRIBLE!”
“Leslie Urias assisted us with our uniforms and onboarding in a Proffesional and timely matter.”
“I highly recommend them to anyone looking for a trustworthy and well-organized security company.”
“The company is professional, reliable, and truly values both its employees and clients.”
“Management is supportive, communication is excellent, and the team always works together to maintain a safe and respectful environment.”
People customers mention
- Allison 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Khmer3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Working with Superior Protection Services has been an outstanding experience. The company is professional, reliable, and truly values both its employees and clients. Management is supportive, communication is excellent, and the team always works together to maintain a safe and respectful environment. Their…
michael3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
the office lady of very nice and offered me water multiple times and if i needed a break very satisfied
StevenLocal Guide · 82 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
Superior Protection Services truly lives up to their name. Their team is professional, reliable, and highly attentive to detail. From start to finish, communication was clear and reassuring, and their security staff conducted themselves with the highest level of professionalism. I felt completely confident and safe…
QuatanaLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
This is a great company everyone, thanks Gabby, the staff here is wonderful and very professional
Chris2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Good security company staff is friendly and help out when there is a problem trusting and integrity
King4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Great place for all your security services. Very clean and professional on how they handle everything
Photos
Customer reviews
4.8 ★★★★★ 284 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Faithy1 reviewTotal number of Google reviews Faithy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat customer service.
Response from the owner · a month ago
Faithy, thank you so much for the kind words! We're thrilled to hear you had a great experience with our team, and we truly appreciate you taking the time to share your feedback. Looking forward to serving you again soon!
Jaden Gilliam2 reviewsTotal number of Google reviews Jaden has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGre
Response from the owner · a month ago
Jaden, thank you so much for the five-star rating and your support of Superior Protection Services! We truly appreciate you taking the time to share your feedback. We look forward to serving you again soon!
Khmer Prince3 reviewsTotal number of Google reviews Khmer has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWorking with Superior Protection Services has been an outstanding experience. The company is professional, reliable, and truly values both its employees and clients. Management is supportive, communication is excellent, and the team always works together to maintain a safe and respectful environment. Their commitment to security, customer service, and professionalism stands out above the rest. I highly recommend them to anyone looking for a trustworthy and well-organized security company.
Response from the owner · a month ago
Thank you, Khmer Prince, for such a thoughtful and generous review. We're proud of the culture we've built around professionalism, communication, and mutual respect, and it means a great deal to know that comes through in our work. We look forward to continuing to serve you and appreciate your strong recommendation.
Dejon Gregory1 reviewTotal number of Google reviews Dejon has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGood people
Response from the owner · a month ago
Dejon, thank you for the kind words and for taking the time to leave us a review. We're proud of our team and glad that came through in your experience with us. We look forward to working with you again!
Prentis Luster3 reviewsTotal number of Google reviews Prentis has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAwesome
Response from the owner · 5 months ago
Thank you so much for the 5-star review! We truly appreciate your support and are glad you had an awesome experience with Superior Protection Services. We look forward to working with you again!
Darryl2 reviewsTotal number of Google reviews Darryl has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleOkay
Response from the owner · 5 months ago
Thank you so much for the 5-star review! We’re glad to hear our team was helpful and friendly throughout your experience. At Superior Protection Services, we’re committed to providing dependable security guard services with professionalism and care. We truly appreciate your support!
michael gallardo3 reviewsTotal number of Google reviews michael has written across all businesses on Google Maps, not just this one.
Review from Google · view on Googlethe office lady of very nice and offered me water multiple times and if i needed a break very satisfied
Response from the owner · 5 months ago
Thank you so much for the 5-star review! We’re happy to hear you felt comfortable and well taken care of during your visit. Our team always strives to create a welcoming environment, and we’re glad our office staff made your experience a positive one. We truly appreciate your support of Superior Protection Services!
Joshua Hernandez3 reviewsTotal number of Google reviews Joshua has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery helpful with everything and nice
Response from the owner · 5 months ago
Thank you for the kind words! We’re glad to hear our team was helpful and welcoming throughout your experience. At Superior Protection Services, we’re committed to providing reliable security guard services with professionalism and care. We truly appreciate your support!
Joel Gonzalez2 reviewsTotal number of Google reviews Joel has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleReliable and organized.
Response from the owner · 5 months ago
Thank you for your feedback! We truly appreciate your support and are glad to hear you found our team reliable and organized. At Superior Protection Services, we take pride in delivering dependable security guard services with professionalism and attention to detail. We look forward to working with you again in the future!
Superior Protection Services | Security Guard Services Los Angeles on Google Maps →
Business details
- Address: 6131 Orangethorpe Ave #146, Buena Park, CA 90620
- Phone: (562) 790-8993
- Website: superiorprotect.com
- Service area: Lakewood, CA