Experts Reviews · Company report
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 50%65+32.5Reliability 21%60+12.9Momentum 11%83+9.5Track record 10%96+9.6Accountability 7%73+5.2Experts Score= 70Not enough data for craft & service, value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.70SCORESur La Table
Durham, NC · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #5Position by Experts Score among all companies we track in this category. of 39 cooking classes · 4.9★ from 2,213 Google reviews
Report card
Percentile vs other cooking classes (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: track record and momentum; weakest: reliability.
SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Sur La Table is better than 65% of cooking classes.B
65
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Sur La Table is better than 60% of cooking classes.B
60
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Sur La Table is better than —% of cooking classes.–
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ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Sur La Table is better than —% of cooking classes.–
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MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Sur La Table is better than 83% of cooking classes.A
83
Track recordTrack record · 7% of the scoreReview volume and years with reviews.Sur La Table is better than 96% of cooking classes.A
96
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Sur La Table is better than 73% of cooking classes.B
73
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Sur La Table for eyelash extensions
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