Google reviewers rate Sure Appliance Repair five stars based on 157 reviews, noting the owner responds to all feedback. Customers frequently highlight prompt same-day service, clear communication regarding appointments and repairs, and fair pricing for various appliances including refrigerators, ovens, and dryers. Technicians are described as professional, thorough, and knowledgeable about high-end brands. The only recurring criticism involves payment methods, with one reviewer noting that credit cards are not accepted and repair costs can approach the price of new equipment.
Google rating: 5.0 out of 5 from 157 reviews (99% five-star).
Reviews on this page: 157 Google reviews (135 with written comments, 29 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: September 22, 2026.
Service: Dishwasher Repair Service serving Chicago, Illinois.
Data from Google, last updated October 26, 2026.
Photos
Customer reviews
5.0
★★★★★
157 reviews on Google
5★155
4★1
3★1
2★0
1★0
Reviews from Google, shown as published (original wording, unedited).
GK
Gavin Knapp6 reviews
★★★★★
Fast, efficient, & fair. Sam was really helpful, straightforward, and courteous throughout my dishwasher repair. Thanks a lot!
Price assessment: Reasonable price
Price: $300–350
Services: Service not listed
Repair wait time: 1–2 hr
Response from the owner · a month ago
Thank you so much, Gavin! We’re glad we could help with your dishwasher repair and that you had a fast and straightforward experience with our team. We truly appreciate you choosing SURE Appliance Repair in Evanston and taking the time to share your feedback!
-Sure Appliance Repair Team
Our ice maker in Winnetka was working on and off for a while. Called Sure Appliance Repair and they were able to come out the same day and fix the problem. Quick and easy service. Thank you Sam!
Response from the owner · a month ago
Thank you for the wonderful review! We’re so glad we could come out the same day and get your ice maker working properly again. We really appreciate your trust in Sure Appliance Repair and are always happy to help our customers in Winnetka!
-Sure Appliance Repair Team
Great experience with Sure Appliance Repair! We’re in the Wilmette area and had several appliances that needed service. They took care of our Sub-Zero built-in refrigerator, Wolf double oven, Viking ice maker, and wine cooler. The technicians were very knowledgeable and clearly know high-end appliances. They fixed everything and also did maintenance since our appliances hadn’t been serviced in a while. Everything is working great now. These guys are definitely our #1 call from now on. Thank you!
Price assessment: Great price
Services: Refrigerator installation, Wine cooler repair, Service not listed
Response from the owner · a month ago
Thank you so much, Alice, for the wonderful review and for sharing the photo! We’re so glad we could help with your Sub-Zero refrigerator, Wolf double oven, Viking ice maker, and wine cooler. It was a pleasure taking care of your high-end appliances and completing the maintenance as well. We truly appreciate your trust in Sure Appliance Repair and are always happy to help whenever you need appliance repair in Wilmette. Thank you again for choosing us!
-Sure Appliance Repair Team
We called them to repair our washer, they arrived promptly, very organized and professional and shared the details on what was wrong and what needed to be fixed. Very happy with the service and professionalism and staff. Thank you
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 3 months ago
Thank you, Gurpreet, for your wonderful review! We truly appreciate you taking the time to share your experience. We’re glad our technician arrived promptly, clearly explained the issue with your washer, and provided professional service. Thank you for choosing Sure Appliance Repair for your appliance repair needs in Evanston. We look forward to helping you again whenever you need us!
-Sure Appliance Repair Team
Scheduling was easy. Aibek came slightly early! He was efficient in diagnosing the problem with my electric dryer and quickly repaired it. He left his work space clean.
Price assessment: Reasonable price
Price: $450–500
Services: Service not listed
Response from the owner · 3 months ago
Thank you, Randy, for your wonderful review! We’re delighted to hear that Aiba arrived early, quickly diagnosed the issue, and repaired your electric dryer efficiently. At Sure Appliance Repair, we’re proud to provide reliable appliance repair services and exceptional customer care in Evanston and the surrounding area. We truly appreciate your trust and look forward to helping you with any future appliance repair needs!
-Sure Appliance Repair Team
Called them on Sunday. They came out at 9:00 on Monday to get the parts fixed by 1:00. Does it really get any better than that?
Price assessment: Reasonable price
Price: $500+
Services: Service not listed
Response from the owner · 4 months ago
Thank you, Mark, for your 5-star review! We’re glad we could provide same-day service in Evanston and get your appliance back up and running quickly. Whether it’s a standard or built-in appliance, our goal is always fast, reliable repairs and a smooth experience from start to finish.
We truly appreciate your trust and look forward to helping you again whenever you need us. Thank you for choosing us!
-Sure Appliance Repair Team
Thank you Aiba for helping me fix my freezer and ice maker. Great job👍
Response from the owner · 4 months ago
Thank you for your kind review! We’re glad we could help get your freezer and ice maker back to proper working condition. It was a pleasure assisting you at North Shore Area. We appreciate your trust in Sure Appliance Repair and look forward to helping again whenever you need us.
– Sure Appliance Repair Team
Aibor Manor did a fabulous repair job. I would trust him to repair any of your appliances (refrigerator, oven, dishwasher- you name it). He is friendly, competent and thorough.
Services: Dishwasher repair
Response from the owner · 4 months ago
Thank you, Isabelle, for your kind review and recommendation! We’re happy to hear that A.Manor provided friendly, thorough, and professional service. We truly appreciate your support and look forward to helping you with any appliance repair needs in the future.
– Sure Appliance Repair Team
Aiba was very nice and extremely helpful! He was very resourceful and very polite. I would recommend this company!
Price assessment: Reasonable price
Services: Dishwasher repair
Response from the owner · 4 months ago
Thank you, Bozena, for your kind words and recommendation! We truly appreciate your trust in our team. We’re glad Aibek was able to help and provide a positive experience. If you ever need appliance repair services in the future, we’ll be happy to assist.
– Sure Appliance Repair Team
