House cleaning service · Seattle, WA · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%89+6.3Craft & service penalty92−0.8Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#112 of 265 house cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 58%
4.9★★★★★535 Google reviews · 24 photos
95%five-star reviews
4.96★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
88%reviews answered by the owner
$497typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently praise the thoroughness of deep and recurring cleaning services, noting attention to hard-to-reach areas, promptness, and clear communication regarding specific household needs. Many reviewers highlight the professionalism and friendliness of the staff, as well as the effectiveness of the products used. However, lower-rated reviews indicate recurring issues with aggressive marketing tactics, unclear or high pricing estimates, and occasional scheduling difficulties or missed appointments.
Google rating: 4.9 out of 5 from 535 reviews (95% five-star).
Reviews on this page: 535 Google reviews (432 with written comments, 5 with photos).
Owner responses: the business replied to 88% of reviews.
Most recent review: November 4, 2026.
Service: House Cleaning Service serving Seattle, Washington.
Data from Google, last updated November 10, 2026.
Score profile vs other house cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Susan's Green CleaningHouse Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Susan's Green Cleaning: 93/100 on this factor. Category median: 93.A
93
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Susan's Green Cleaning: 93/100 on this factor. Category median: 91.A
93
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Susan's Green Cleaning: 92/100 on this factor. Category median: 97.A
92
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Susan's Green Cleaning: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Susan's Green Cleaning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Susan's Green Cleaning: 89/100 on this factor. Category median: 82.A
89
Bar = this company · dark tick = category median.
Star ratings
535 Google reviews we collected
4.9of 5
5 stars50695%
4 stars163%
3 stars41%
2 stars41%
1 star51%
Praise vs complaints
Phrases our text analysis found in 432 written reviews
97%praise
Praise73997%
Complaints213%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price816%
Reasonable3776%
Overpriced00%
Not sure48%
$497+96% vs typical house cleaning services
Middle half of what 37 customers paid ($388–$809) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results24733%
Staff & attitude18224%
Speed & response12917%
Would recommend7810%
Communication679%
Price & value344%
Honesty & trust233%
What customers talk about
We read 432 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They covered every nook and cranny thoroughly, and the results are beautiful!”
“Worst experience ever.”
“Tate and Emma, the team from Susan's Green Cleaning, were stellar in cleaning my home, which had not been professionally cleaned in 2+ years.”
“(When they were done, the house had a very slight fresh, pleasant scent that dissipated quickly).”
“I will definitely recommend this service to my friends and family ❤️”
“Anyway, I would recommend trying other cleaning services.”
“…job with attention to every detail, she’s friendly and professional, communicating quickly about any needs/alerts in the house, and we love how she lo…”
“The company treats its employees well - benefits, reasonable pay, flexibility.”
“Very expensive”
“Susan’s Green Cleaning is reliable, reasonably priced & always delivers excellent quality services.”
People customers mention
Alicia12 reviews
Tate11 reviews
Shawngerica10 reviews
Michael8 reviews
Rayanne5 reviews
Veronica5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Susan's Green Cleaning for 8 kinds of job. Pick one to see what they paid and said.
Tina6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
This was my second experience hiring pro housecleaners (the first was a different company), and the difference was night and day. Tate and Emma, the team from Susan's Green Cleaning, were stellar in cleaning my home, which had not been professionally cleaned in 2+ years. They covered every nook and cranny…
Paid $400–450Reasonable priceStandard cleaning
LukeLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
We love Maddie! She does a thorough cleaning job with attention to every detail, she’s friendly and professional, communicating quickly about any needs/alerts in the house, and we love how she loves our dog!! Thank you!
Paid $350–400Reasonable priceStandard cleaning
LindaLocal Guide · 81 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
Green Cleaning's staff is professional, polite, accommodating to our household's specific needs about time and services, communicates consistently and excellent, and does a great job. Every time, the cleaner is prompt, pleasant, helpful and does a great job.
JimandPattiLocal Guide · 21 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★
Chenoa is a highly trained & skilled professional. We love having her in our home & always look forward to her visits.
She always does a thorough job & covers the whole house for us each month.
Susan’s Green Cleaning is reliable, reasonably priced & always delivers excellent quality services. Their products are safe…
Paid $450–500Reasonable priceStandard cleaning
Tova5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
It was a pleasure working with Tatum. The work was excellent and I’d love to have them for our next cleaning if possible.
Paid $500+Not sureStandard cleaning
Greg2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Beau and Michael did a wonderful job. They were efficient and did not skip the little details. They even addressed ling-time stains and problem areas. Highly recommend!
This was my second experience hiring pro housecleaners (the first was a different company), and the difference was night and day. Tate and Emma, the team from Susan's Green Cleaning, were stellar in cleaning my home, which had not been professionally cleaned in 2+ years. They covered every nook and cranny thoroughly, and the results are beautiful! They responded to my requests to give priority to certain areas. I had been concerned about strongly scented and harsh products that the previous company had used, so I asked a lot of questions about what they would be using, and I was delighted to to hear about their gentle, environmentally friendly products. (When they were done, the house had a very slight fresh, pleasant scent that dissipated quickly). Both Tate and Emma were very professional, courteous and efficient. I signed up immediately for ongoing service from Susan's Green Cleaning!
Price assessment: Reasonable price
Price: $400–450
Services: Standard cleaning
Response from the owner · 5 days ago
Hi Tina! Thank you so much for sharing your experience! We're happy to hear that Tate and Emma took such great care of your home and made you feel comfortable throughout the process. We know that inviting a cleaning team into your home takes trust, and we're glad we could provide the level of care you were looking for. We'll be sure to pass along your kind words to Tate and Emma!
We're especially happy that you've decided to continue with recurring service, and we look forward to keeping your home looking its best. Thank you for choosing Susan's Green Cleaning and our eco-friendly house cleaning services in the Seattle area!
Sincerely,
Susan's Green Cleaning
The15th NailSpa1 reviewiTotal number of Google reviews The15th has written across all businesses on Google Maps, not just this one.
I am very satisfied with the deep cleaning service , the team was professional, dedicated, and incredibly thorough down to the smaller detail, thank you for your attentiveness and excellent quality of work. I will definitely recommend this service to my friends and family ❤️
Response from the owner · a week ago
Hi! Thank you so much for your wonderful review! We're happy to hear that you had such a positive experience with your deep cleaning service . Our team puts a lot of care into their cleaning, and it means so much to know that their hard work made a difference in your home. Your recommendation to friends and family is one of the greatest compliments we can receive. We truly appreciate your support of Susan's Green Cleaning and our eco-friendly house cleaning services in the Seattle area.
Sincerely,
Susan's Green Cleaning
Connie MillerLocal Guide · 13 reviewsiTotal number of Google reviews Connie has written across all businesses on Google Maps, not just this one.
We have used Susan's Green Cleaning as our biweekly house cleaner for five years. We love Susan's. The company treats its employees well - benefits, reasonable pay, flexibility. The cleaners are all thorough, efficient, and pleasant. The office staff are wonderful to deal with and very responsive. I can't recommend Susan's highly enough. The technician, Gensen, typically cleans our house. He does a wonderful job - very through and, at the same time, very efficient. And he is lovely to interact with. I also want to call out the technician, Tate. He has cleaned our house a few times. Our house just looks wonderful afterwards. He cleans so thoroughly but also is quick and efficient. He is also very lovely to deal with.
Price assessment: Reasonable price
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: Standard cleaning
Response from the owner · Edited a month ago
Hi Connie! Thank you for trusting Susan’s Green Cleaning with your home for the past five years. Your review means so much to our entire team, especially because you highlighted not only the care you receive in your home, but also the people behind it. Creating a company where our technicians feel valued and supported is incredibly important to us, and we’re grateful that comes through in your experience as a client.
We’ll be sure to share your kind words with the team. It’s wonderful to know that no matter who is caring for your home, you can count on the same level of care and professionalism. Thank you as well for recognizing our office team. We truly appreciate your recommendation and your continued support of Susan’s Green Cleaning and our eco-friendly house cleaning services in the Seattle area.
Sincerely,
Susan’s Green Cleaning
Luke StrombergLocal Guide · 15 reviewsiTotal number of Google reviews Luke has written across all businesses on Google Maps, not just this one.
We love Maddie! She does a thorough cleaning job with attention to every detail, she’s friendly and professional, communicating quickly about any needs/alerts in the house, and we love how she loves our dog!! Thank you!
Price assessment: Reasonable price
Price: $350–400
Services: Standard cleaning
Response from the owner · 2 months ago
Hi Luke! Thank you for such a wonderful review. It means a lot to know you feel confident in the care your home receives and in the communication throughout each visit. Knowing your dog has found a friend in the process makes it even better! We’re grateful to be part of keeping your home clean, comfortable, and well cared for. We truly appreciate your support of Susan’s Green Cleaning and our eco-friendly house cleaning services in the Seattle area.
Sincerely,
Susan’s Green Cleaning
Jeff Bruce11 reviewsiTotal number of Google reviews Jeff has written across all businesses on Google Maps, not just this one.
Maddie always does an awesome job! Really appreciate her hard work and helping us keep our house ship shape. Also our dog loves her and we appreciate how flexible she is with him around some days!
Response from the owner · 2 months ago
Hi Jeff! Thank you for sharing this with us. We’re so glad having regular cleaning support helps keep your home feeling organized and cared for. We love hearing that your dog is a fan, too! We truly appreciate your support of Susan’s Green Cleaning and our eco-friendly house cleaning services in the Seattle area.
Sincerely,
Susan's Green Cleaning
Linda CLocal Guide · 81 reviewsiTotal number of Google reviews Linda has written across all businesses on Google Maps, not just this one.
Green Cleaning's staff is professional, polite, accommodating to our household's specific needs about time and services, communicates consistently and excellent, and does a great job. Every time, the cleaner is prompt, pleasant, helpful and does a great job.
Price assessment: Reasonable price
Price: $100–150
Services: Standard cleaning
Positive: Punctuality
Response from the owner · Edited 2 months ago
Hi! Thank you for sharing this thoughtful feedback. We’re so glad our team’s professionalism, flexibility, and communication have helped your cleanings fit smoothly into your household’s needs. We truly appreciate your trust in Susan’s Green Cleaning and our eco-friendly house cleaning services in the Seattle area.
Sincerely,
Susan's Green Cleaning
Karen W8 reviewsiTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
I just can’t wait for Genoa’s arrival every two weeks! Her work is superb, but it’s that smile and unfailing cheerfulness that get to me. We are fortunate to have Susan’s in our community.
Price assessment: Reasonable price
Services: Standard cleaning
Response from the owner · Edited 2 months ago
Hi Karen! Thank you for sharing such kind words. We’re grateful for clients like you and are proud to provide reliable, eco-friendly house cleaning that supports our community. Thank you for choosing Susan’s Green Cleaning.
Sincerely,
Susan's Green Cleaning
JimandPatti BrouletteLocal Guide · 21 reviewsiTotal number of Google reviews JimandPatti has written across all businesses on Google Maps, not just this one.
Chenoa is a highly trained & skilled professional. We love having her in our home & always look forward to her visits.
She always does a thorough job & covers the whole house for us each month.
Susan’s Green Cleaning is reliable, reasonably priced & always delivers excellent quality services. Their products are safe & so carefully curated to ensure the best results every time!
We just passed our 3rd anniversary of service! We’re so grateful we found you. Definitely worth the cost! Thank you
Price assessment: Reasonable price
Price: $450–500
Services: Standard cleaning
Response from the owner · Edited 2 months ago
Hi Jim and Patti!
Thank you so much for your kind words! We’re so happy to hear that Chenoa’s care and attention continue to make a difference in your home.. We're honored to provide dependable, eco-friendly house cleaning you can always rely on.
Sincerely,
Susan's Green Cleaning
Susan Bartlett4 reviewsiTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
Hi Susan! Thank you for taking the time to share this. We’re grateful for your recommendation and appreciate your trust in Susan’s Green Cleaning. It means a lot to know our service continues to make a positive difference in your home :)
Sincerely,
Susan's Green Cleaning
Ellen Koretz7 reviewsiTotal number of Google reviews Ellen has written across all businesses on Google Maps, not just this one.
I hired Susan;'s, at the recommendation of a friend, to do a deep cleaning of my house. I do this every 24 years, whether it needs it or not...my project was quite a challenge and the people from Susan's did an amazing job. They contacted me a couple of times when they had questions, which I appreciated. I had to check the address when I got home because my house was so clean I wasn't sure I was in the right place!
Update: I finally decided that I couldn't work full time and maintain my house, so I called Susan's again. Tatum has been great - thorough, friendly, and tolerant of my very shy kitty. I am now using Susan's on a regular basis.
Hi Ellen! Thank you so much for your lovely update! We are so happy to hear you are pleased and look forwarding to providing you regular hou se cleaning!
Sincerely,
Susan's Green Cleaning
