iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%82+52.1Reliability 28%77+21.7Replies to reviews 8%21+1.7Experts Score= 75Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#22 of 24 test prepiPosition by Experts Score among all companies we track in this category. · better than 9%
4.8★★★★★1,976 Google reviews · 24 photos
91%five-star reviews
4.84★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Reviewers frequently cite thorough eye exams, cataract surgery consultations, and clear communication regarding vision conditions and treatment options. The facility is described as professional and clean, with staff noted for answering patient questions and explaining procedures in detail. However, a recurring criticism involves significant scheduling delays, with several patients reporting long wait times, overbooked appointments, and a lack of communication from the office regarding procedure start times or urgent calls.
Google rating: 4.8 out of 5 from 1,976 reviews (91% five-star).
Reviews on this page: 1,976 Google reviews (1,327 with written comments, 14 with photos).
Owner responses: the business replied to 17% of reviews.
Most recent review: October 28, 2026.
Service: Test Prep serving Mesa, Arizona.
Data from Google, last updated October 29, 2026.
Score profile vs other test prep
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
This companyTest Prep median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Swagel Wootton Eye Institute Mesa: 82/100 on this factor. Category median: 94.A
82
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Swagel Wootton Eye Institute Mesa: 77/100 on this factor. Category median: 95.B
77
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 94.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Swagel Wootton Eye Institute Mesa: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Swagel Wootton Eye Institute Mesa: 21/100 on this factor. Category median: 67.D
21
Bar = this company · dark tick = category median.
Star ratings
1,976 Google reviews we collected
4.8of 5
5 stars1,80191%
4 stars794%
3 stars281%
2 stars151%
1 star533%
Praise vs complaints
Phrases our text analysis found in 1,327 written reviews
97%praise
Praise1,73897%
Complaints583%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude78244%
Quality & results30617%
Communication27415%
Would recommend19311%
Speed & response18110%
Honesty & trust402%
Price & value201%
What customers talk about
We read 1,327 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I found them to be professional, very nice and clean office.”
“Absolutely unprofessional, regularly multiple hours late to start procedures, no communication between staff and patients about scheduling.”
“In and out, pain free, friendly and amazing results.”
“Worst experience I’ve had at any medical appointment.”
“She took the time to explain how my cataracts were affecting my vision and how I would benefit from cataract surgery.”
“I wanted to discuss this outcome with her and reached out a multiple times but completely ignored.”
“I knew right away that she would be my go-to eye doctor moving forward.”
“I will not be back again!”
“She’s always friendly, professional, and responsive to your needs.”
“Moments had passed when one of the goof-offs walked up and stated, " Because you were late, you'll have to reschedule.”
“I felt she was genuinely interested in me as a patient”
“I left a bad eye clinic because of fraudulent billing to my insurance company only to get another eye clinic on horrible billing service.”
“The well polished system gets in and out in a reasonable time but without suffering a lack of care.”
“Starting at the front desk, I was asked 6 times over the course of my visit if I was going to get a new prescription, which cost $50.”
People customers mention
Ramsey106 reviews
Vize65 reviews
Brozek63 reviews
Pierce56 reviews
Hanson48 reviews
Janousek35 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
JJamesLocal Guide · 47 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 hours ago★★★★★
My visit went very well from check-in to check-out.
Everyone was very helpful and courteous. Especially Dr. Kathleen Vize. She took the time to explain how my cataracts were affecting my vision and how I would benefit from cataract surgery. I have now had surgery on both eyes and the results are fantastic. Thank you Dr Vize for your care and advice.
RRhonda13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a day ago★★★★★
This was my first time to visit the office. I found them to be professional, very nice and clean office. Dr Brozek and his team were great to work with.
SSylviaLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Excellent! Professional, informative and exceptionally warm. This brought me calm/prace
SSteve10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
In and out, pain free, friendly and amazing results. Already notice a major difference in my vision in less than a few days!
JJames4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 days ago★★★★★
Great eye exam, I've had in many years. Dr. Pierce made sure to answer any questions I had. She was very nice and professional. She's another great doctor at Swagel Wootten in Mesa.
SSue2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
I felt the doctor was very professional, answered my questions and explained very well.
My visit went very well from check-in to check-out.
Everyone was very helpful and courteous. Especially Dr. Kathleen Vize. She took the time to explain how my cataracts were affecting my vision and how I would benefit from cataract surgery. I have now had surgery on both eyes and the results are fantastic. Thank you Dr Vize for your care and advice.
N
Nancy YoungLocal Guide · 12 reviewsiTotal number of Google reviews Nancy has written across all businesses on Google Maps, not just this one.
Kennith BlankenshipLocal Guide · 16 reviewsiTotal number of Google reviews Kennith has written across all businesses on Google Maps, not just this one.
This was my first time to visit the office. I found them to be professional, very nice and clean office. Dr Brozek and his team were great to work with.
S
Sylvia JonesLocal Guide · 16 reviewsiTotal number of Google reviews Sylvia has written across all businesses on Google Maps, not just this one.
Great eye exam, I've had in many years. Dr. Pierce made sure to answer any questions I had. She was very nice and professional. She's another great doctor at Swagel Wootten in Mesa.
S
Sue Wells2 reviewsiTotal number of Google reviews Sue has written across all businesses on Google Maps, not just this one.
