Customers frequently praise the spa's clean, relaxing atmosphere and the professional, friendly staff who provide massages, facials, and other treatments. Many reviewers highlight the effectiveness of deep tissue and prenatal services, noting that the environment helps relieve physical pain and stress. However, isolated low-star reviews criticize the pricing structure, alleging hidden fees and a lack of receipts for deposits, which contrasts with the generally positive feedback regarding service quality and communication.
Google rating: 4.9 out of 5 from 107 reviews (97% five-star).
Reviews on this page: 107 Google reviews (101 with written comments, 3 with photos).
Owner responses: the business replied to 99% of reviews.
My best friend and I came from Cleveland to visit Salem for Halloween, and she booked us both 55 minute massages and facials for our first day in town.
They were AMAZING.
Susan was fantastic, very friendly and made us feel so welcome. Her fully body massage made us both so relaxed and relieved all of our aches and pains, ones we didn’t even realize we had!
Katie was very sweet and her facial was very relaxing and rejuvenating, my skin feels amazing.
I highly recommend booking your relaxation services here, we had the best time!
Response from the owner · a week ago
Awe thank you so much, Sara!
We were grateful to be part of you and Erica's weekend.
Hope to see you again and safe travels home. 🙌
Maryellen O'Malley4 reviewsiTotal number of Google reviews Maryellen has written across all businesses on Google Maps, not just this one.
Amazing facials and massages in a beautiful and unique space. Instantly relaxing from the moment you step in. They are friendly and professional and treat you as if you are the only client. Everything is very high end, tasteful and the services themselves are unmatched. I’m so glad to have them local- but they are worth traveling to! I love to bring out of town guests with me to share the experience. The only place I will go for a facial or massage. Consistently a wonderful experience every time.
Price assessment: Reasonable price
Services: Skin treatments
Riley Thompson5 reviewsiTotal number of Google reviews Riley has written across all businesses on Google Maps, not just this one.
Amazing experience. Amazing customer service, very welcoming space and super clean! My facial was great, my skin feels so amazing. Will definitely be booking with Katie again!
Price assessment: Great price
Services: Skin treatments
Response from the owner · 4 months ago
Thank you so much, Allie! Yes she is a rising star!
We look forward to seeing you again soon.
donna Mc2 reviewsiTotal number of Google reviews donna has written across all businesses on Google Maps, not just this one.
Love Swampscott Massage! The ambience is great & Susan and her team are fantastic. I had an amazing hot stone massage today.
Susan has helped relieve foot & back ailments as well as relaxing messages.
A facial with Melissa is a must too. Perfect blend of relaxation and skin treatment.
I highly recommend Susan & her team at Swampscott massage.
Response from the owner · 6 years ago
Thank you!!
Diane P3 reviewsiTotal number of Google reviews Diane has written across all businesses on Google Maps, not just this one.
I want to give a well-deserved shout out to all the professionals who take care of me: Susan for her soothing massages, Sadiq for his amazing Thai stretch/massage, Melissa has the hands of angel with her facials, and Nicole is the best nurse I have ever had for botox. These folks are personable and the salon is pleasing and comfortable! Thank you all for all you do!
Price assessment: Great price
Services: Skin treatments, Service not listed
Response from the owner · 6 months ago
Oh wow, thank you so much for such a great review, Diane! We are thrilled to have you as a client and grateful to work with you these last several years. We look forward to seeing you again soon! 💗
Katie Schylander4 reviewsiTotal number of Google reviews Katie has written across all businesses on Google Maps, not just this one.
I wanted to surprise my fiancé with a relaxing experience. Susan was very helpful over the phone identifying what type of services they offer. We did the couples massage and facial and the team was superb! We can't wait to go back again =)
Response from the owner · 6 months ago
Thank you kindly, Anthony! The review is greatly appreciated. I'm so glad you both enjoyed the couple's combo.
We look forward to seeing you again soon.
Haleigh King4 reviewsiTotal number of Google reviews Haleigh has written across all businesses on Google Maps, not just this one.
I am a huge fan of Susan and her staff. My personal go—to is the custom facial. I will keep coming back not only for the relaxation, the glowing admin, but also because the owner is an amazing and supportive member of the community and I am so grateful for her!
Price assessment: Reasonable price
Services: Skin treatments
Response from the owner · 7 months ago
Wow, humble thanks, Alicia! We're honored to have you as a client & look forward to seeing you again soon.
