Tutoring service · South Roxana, IL · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%93+54.6Reliability 26%97+25.3Value 15%88+13.4Craft & service penalty99−0.1Experts Score= 93Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#27 of 45 tutoring centersiPosition by Experts Score among all companies we track in this category. · better than 41%
4.9★★★★★39 Google reviews · 18 photos
97%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Sylvan Learning of O'Fallon 4.9 out of 5 based on 39 reviews, with the owner responding to 72 percent of them. Customers frequently cite significant academic improvements in reading, math, and standardized test scores, alongside increased student confidence and enjoyment. Recurring themes include personalized instruction, responsive communication, and flexible scheduling for various needs. The provided excerpts contain no low-star reviews or common criticisms.
Google rating: 4.9 out of 5 from 39 reviews (97% five-star).
Reviews on this page: 39 Google reviews (32 with written comments).
Owner responses: the business replied to 72% of reviews.
Most recent review: October 19, 2026.
Service: Tutoring Center serving South Roxana, Illinois.
Data from Google, last updated October 27, 2026.
Score profile vs other tutoring centers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: value.
Sylvan Learning of O'FallonTutoring Centers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sylvan Learning of O'Fallon: 93/100 on this factor. Category median: 95.A
93
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sylvan Learning of O'Fallon: 97/100 on this factor. Category median: 96.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Sylvan Learning of O'Fallon: 99/100 on this factor. Category median: 99.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Sylvan Learning of O'Fallon: 88/100 on this factor. Category median: 92.A
88
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sylvan Learning of O'Fallon: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 69.–
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Bar = this company · dark tick = category median.
Star ratings
39 Google reviews we collected
4.9of 5
5 stars3897%
4 stars00%
3 stars13%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 32 written reviews
100%praise
Praise34100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1029%
Would recommend926%
Quality & results515%
Price & value412%
Speed & response26%
Communication26%
Honesty & trust26%
What customers talk about
We read 32 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“This place is very helpful and has great and personable tutors.”
“We are very thankful for the time John spent at Sylvan this summer and would absolutely recommend them to other families looking for extra academic support.”
“We had such a wonderful experience with Sylvan this summer!”
“Worth every penny to invest in your child’s future!”
“We booked an assessment for our son for the next day to see where he is at before the new school year begins.”
“Staff is excellent, the owner is knowledgeable, easy to work with, and accommodating to busy schedules.”
“The best part was how much John genuinely loved going.”
People customers mention
Judy3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
MatthewLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Our son is doing phenomenal and so much better with reading. He loves going they make learning fun for him! Worth every penny to invest in your child’s future!
Kelly5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
We had such a wonderful experience with Sylvan this summer! My son John attended for extra help with math, reading comprehension, and reading fluency, and I’m so glad we decided to enroll him.
The best part was how much John genuinely loved going. He always felt comfortable, encouraged, and supported, and never…
Reasonable price
JayLocal Guide · 194 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Great staff and we have had verifiable results inside of 6 months. Steady progress for almost 18 months now. Highly recommend.
Reasonable price
Anna3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Sylvan has been nothing short of amazing for my daughter. The teachers and administrators genuinely care about her and her success. She has grown leaps and bounds, surpassing both our and her own expectations. She is now a confident reader and above grade level at that! We couldn’t be happier! Thank you, Sylvan!
William1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
This place is very helpful and has great and personable tutors. I took the SAT prep course and it helped me go from a 1240 to a 1550. Would highly recommend.
Jennifer5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Absolutely got everything we wanted out of this place!! The staff is amazing, Judy is the best and so kind! My son started with being a year behind where he needed to be, we just finished and he’s now 2 years ahead!! Absolutely will return with my other kiddos if needed!!
Our son is doing phenomenal and so much better with reading. He loves going they make learning fun for him! Worth every penny to invest in your child’s future!
Response from the owner · a year ago
Matt, thank you so much for the positive review and the opportunity to work with your son. We are so happy you choose Sylvan to support your little guy, and we are excited to watch him grow. Thanks!
Kelly Touchette5 reviewsiTotal number of Google reviews Kelly has written across all businesses on Google Maps, not just this one.
We had such a wonderful experience with Sylvan this summer! My son John attended for extra help with math, reading comprehension, and reading fluency, and I’m so glad we decided to enroll him.
The best part was how much John genuinely loved going. He always felt comfortable, encouraged, and supported, and never looked at Sylvan as something he “had” to do. As a parent, that means so much, especially when you’re asking your child to spend part of their summer working on academics!
We could see his confidence growing along with his skills, and I really appreciated the individualized attention and encouragement he received. The staff made learning positive and enjoyable for him, and that made all the difference.
We are very thankful for the time John spent at Sylvan this summer and would absolutely recommend them to other families looking for extra academic support. ❤️
Price assessment: Reasonable price
Jay BanosLocal Guide · 194 reviewsiTotal number of Google reviews Jay has written across all businesses on Google Maps, not just this one.
Sylvan has been nothing short of amazing for my daughter. The teachers and administrators genuinely care about her and her success. She has grown leaps and bounds, surpassing both our and her own expectations. She is now a confident reader and above grade level at that! We couldn’t be happier! Thank you, Sylvan!
William Schaefer1 reviewiTotal number of Google reviews William has written across all businesses on Google Maps, not just this one.
This place is very helpful and has great and personable tutors. I took the SAT prep course and it helped me go from a 1240 to a 1550. Would highly recommend.
Jennifer Ackerman5 reviewsiTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
Absolutely got everything we wanted out of this place!! The staff is amazing, Judy is the best and so kind! My son started with being a year behind where he needed to be, we just finished and he’s now 2 years ahead!! Absolutely will return with my other kiddos if needed!!
Response from the owner · 2 years ago
Thank you for the kind words Jennifer! It was awesome to watch your son's confidence and skills grow. We will miss you all for sure, and will be happy to welcome you back any time you need us! Thank you for choosing Sylvan, it was our pleasure to work with your family.
Jodi Brown1 reviewiTotal number of Google reviews Jodi has written across all businesses on Google Maps, not just this one.
Sylvan was a great experience for my kids! The staff cares about the students and their success. The confidence that it improved was worth its weight alone!
Response from the owner · 3 years ago
Thank you for the kind words Jodi. We loved working with your kiddos and watching them grow and be more confident in their abilities! We will miss them this summer! Thank you!
Megan Johnson1 reviewiTotal number of Google reviews Megan has written across all businesses on Google Maps, not just this one.
We have really enjoyed Sylvan Learning of O'Fallon. My kids have shown so much growth in learning since we started. Keep up the good work!!
Response from the owner · 4 years ago
Hi Megan, thanks for the positive review! We love working with your children and sharing in their success. Thanks for making education a priority!
Katherine McDonaldLocal Guide · 37 reviewsiTotal number of Google reviews Katherine has written across all businesses on Google Maps, not just this one.
My daughter really liked her tutor and her math grade went up by a letter!!! We are very pleased with the service provided.
Response from the owner · 4 years ago
Thanks for the positive comments Katherine! It was our pleasure to work with your daughter, and we are so excited her grade improved. We look forward to seeing her back in the fall! Have a great summer!
