Mental health service · Phoenix, AZ · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%91+63Reliability 31%89+27.4Experts Score= 90Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#47 of 114 therapistsiPosition by Experts Score among all companies we track in this category. · better than 59%
4.9★★★★★33 Google reviews · 9 photos
97%five-star reviews
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Symmetry Counseling 4.9 out of 5 based on 33 reviews, with the owner responding to all feedback. Clients frequently praise the practice for its flexible scheduling, affordable costs, and easy sign-up process, noting that counselors provide compassionate, structured support via telehealth or in-person visits. While most experiences are positive, a recurring criticism involves initial appointment delays without prior notice, which some reviewers felt undermined their trust in the service.
Google rating: 4.9 out of 5 from 33 reviews (97% five-star).
Reviews on this page: 33 Google reviews (30 with written comments).
Owner responses: the business replied to 100% of reviews.
Most recent review: June 9, 2025.
Service: Therapist serving Phoenix, Arizona.
Data from Google, last updated October 26, 2026.
Star ratings
33 Google reviews we collected
4.9of 5
5 stars3297%
4 stars00%
3 stars00%
2 stars13%
1 star00%
Praise vs complaints
Phrases our text analysis found in 30 written reviews
95%praise
Praise4295%
Complaints25%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1227%
Would recommend1227%
Honesty & trust614%
Quality & results511%
Communication49%
Price & value37%
Speed & response25%
What customers talk about
We read 30 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Her compassion, patience, and expertise have been truly transformative.”
“I've enjoyed working with her very much and highly recommend!”
“I genuinely feel supported, listened to, and cared for by her in every session.”
“She has done a great job making me feel comfortable and safe to speak openly with her about anything that I need to discuss.”
“Hannah Osmanski is genuine, thoughtful, relatable, and very easy to talk to.”
“Additionally, the speed of the billing/records service departments is great.”
“Her warm demeanor and professional approach immediately put me at ease.”
People customers mention
Shannon10 reviews
Keating7 reviews
Osmanski4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
AngeliqueLocal Guide · 27 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I was seeking a well-rounded counselor to help me navigate the many dynamics of my life, and I feel incredibly fortunate to have been paired with Amy Trujillo. Her compassion, patience, and expertise have been truly transformative.
Amy has a unique ability to guide you inward—to help unlock your own strength and…
Eliza4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Reading through other reviews, it's obvious that Shannon is a stellar counselor, and my review is no different. She is patient, kind, meets me where I'm at, challenges my thinking (in a good way), and does everything in her power to help me grow and overcome obstacles. It was an easy process to sign up and get…
Allister2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Great experience with Tricia!! The quality and duration of our sessions are perfect and accommodate my schedule nicely, which is cool because I work 8-5 M-F. It seemed hard to find someone who would work with my schedules before I came to symmetry. Tricia finds time for me and overall I feel like a #1 priority with…
Kayla2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
My experience working with Ariannah Hood has been nothing but positive. She's incredibly sweet and kind and provides a safe and welcoming space. I've enjoyed working with her very much and highly recommend!
MarilynLocal Guide · 35 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Review for Shannon Keating, Licensed Associate Counselor:
From the moment I called Ms. Keating, I felt a sense of calm and understanding. Her warm demeanor and professional approach immediately put me at ease. Ms. Keating has been an invaluable asset in my journey towards better mental health.
Her approach is…
Annabelle3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
My experience with Shannon Keating has been great. I look forward to our sessions! She has done a great job making me feel comfortable and safe to speak openly with her about anything that I need to discuss.
I was seeking a well-rounded counselor to help me navigate the many dynamics of my life, and I feel incredibly fortunate to have been paired with Amy Trujillo. Her compassion, patience, and expertise have been truly transformative.
Amy has a unique ability to guide you inward—to help unlock your own strength and insight. Through our sessions, I’ve had so many “aha” moments that have reshaped the way I understand myself and the situations around me.
I’m deeply grateful for her support as I continue to move through life’s inevitable ups and downs. Her guidance has been a grounding and empowering force in my journey.
Response from the owner · a year ago
Thank you so much for your kind words, Angelique. We really appreciate you taking the time to let us know how we are doing.
Eliza Lynch4 reviewsiTotal number of Google reviews Eliza has written across all businesses on Google Maps, not just this one.
Reading through other reviews, it's obvious that Shannon is a stellar counselor, and my review is no different. She is patient, kind, meets me where I'm at, challenges my thinking (in a good way), and does everything in her power to help me grow and overcome obstacles. It was an easy process to sign up and get matched with a counselor, which is half the battle sometimes. I have nothing but praise for Shannon and Symmetry Counseling.
Response from the owner · a year ago
Thank you for such kind and thoughtful feedback. We are grateful you took the time to share it with us.
Allister Tegner2 reviewsiTotal number of Google reviews Allister has written across all businesses on Google Maps, not just this one.
Great experience with Tricia!! The quality and duration of our sessions are perfect and accommodate my schedule nicely, which is cool because I work 8-5 M-F. It seemed hard to find someone who would work with my schedules before I came to symmetry. Tricia finds time for me and overall I feel like a #1 priority with her and the practice! The sessions are accessible, structured, and accommodating. Additionally, the speed of the billing/records service departments is great.
Response from the owner · a year ago
Hearing this reminds us why we do what we do—thank you!
Kayla2 reviewsiTotal number of Google reviews Kayla has written across all businesses on Google Maps, not just this one.
My experience working with Ariannah Hood has been nothing but positive. She's incredibly sweet and kind and provides a safe and welcoming space. I've enjoyed working with her very much and highly recommend!
Response from the owner · a year ago
It’s wonderful to hear this—thank you for taking the time to share your thoughts!
Marilyn RaglandLocal Guide · 35 reviewsiTotal number of Google reviews Marilyn has written across all businesses on Google Maps, not just this one.
Review for Shannon Keating, Licensed Associate Counselor:
From the moment I called Ms. Keating, I felt a sense of calm and understanding. Her warm demeanor and professional approach immediately put me at ease. Ms. Keating has been an invaluable asset in my journey towards better mental health.
Her approach is holistic, combining cognitive-behavioral therapy with mindfulness.
Her ability to listen actively and empathize with my concerns has been transformative. Ms. Keating creates a safe space where I feel heard and respected, fostering a strong therapeutic relationship.
Under Ms. Keating's guidance, I've developed coping strategies that have significantly improved my daily life. Her support has been instrumental in helping me navigate through challenging times.
I wholeheartedly recommend Ms. Shannon Keating to anyone seeking compassionate and effective mental health care
Response from the owner · a year ago
We truly appreciate your feedback and are happy we could support you on your journey.
Annabelle Phillips3 reviewsiTotal number of Google reviews Annabelle has written across all businesses on Google Maps, not just this one.
My experience with Shannon Keating has been great. I look forward to our sessions! She has done a great job making me feel comfortable and safe to speak openly with her about anything that I need to discuss.
Response from the owner · a year ago
It’s wonderful to hear this—thank you for taking the time to share your thoughts.
Laura Boynton1 reviewiTotal number of Google reviews Laura has written across all businesses on Google Maps, not just this one.
My experience with my counselor, Shannon, was fantastic and helped me grow into myself as I navigate my 20s. Having someone to empathize and relate to both the big and small life trials was extremely helpful for me. Shannon always treated me with compassion, but also helped me see my struggles from an unbiased perspective. I would recommend Shannon to any young woman in her 20s.
Response from the owner · a year ago
We truly appreciate your feedback and are happy we could support you on your journey!
Justina BurksLocal Guide · 9 reviewsiTotal number of Google reviews Justina has written across all businesses on Google Maps, not just this one.
I have had a really great and authentic experience with Shannon from Symmetry Counseling. I had been shopping around for a while and Shannon has made me feel seen, heard, and has provided me with tangible tools to navigate the variety of issues that I have been processing over the past year.
Response from the owner · a year ago
We truly appreciate your feedback and are happy we could support you on your journey!
Paul Lackey6 reviewsiTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
Working with Shannon has allowed me to more effectively challenge and combat the issues that have plagued me for years. The combination of Shannon’s excellent counseling in conjunction with the help of my doctors has been positively life changing. I would highly recommend Shannon’s expertise to anyone who is willing to be challenged and seeking to improve themselves and their mental health circumstances.
Response from the owner · a year ago
It’s wonderful to hear this—thank you for taking the time to share your thoughts!
