Google reviewers rate Synergy Auto Services five stars based on one hundred reviews, with the owner responding to eighty percent of feedback. Customers frequently cite prompt arrival times, clear communication, and fair pricing for accident and breakdown tows. Staff are described as professional, often assisting with insurance processes and providing rides home. The sole one-star review mentions terrible service, but no specific details are provided to identify a recurring pattern.
Google rating: 5.0 out of 5 from 100 reviews (99% five-star).
Reviews on this page: 100 Google reviews (94 with written comments, 4 with photos).
Owner responses: the business replied to 80% of reviews.
Most recent review: October 6, 2026.
Service: Towing Service serving Philadelphia, Pennsylvania.
Data from Google, last updated November 9, 2026.
Star ratings
100 Google reviews we collected
5.0of 5
5 stars9999%
4 stars00%
3 stars00%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 94 written reviews
98%praise
Praise18898%
Complaints42%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude4121%
Speed & response4021%
Would recommend3317%
Quality & results2211%
Honesty & trust2111%
Price & value189%
Communication179%
What customers talk about
We read 94 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Tony and his staff were professional, honest, responsive, and genuinely committed to helping get this situation resolved as quickly as possible.”
“Asked someone if they knew a towing company they can trust and immediately they recommended Synergy.”
“I highly recommend Synergy Auto Services to anyone looking for a trustworthy, dependable, and caring auto service business.”
“8” very well spoken, calm/polite/patient/friendly, detail oriented… and so on.”
“Terrible service”
“Honestly never thought I’d leave a 5 star review for a towing company but these guys are wonderful.”
“…me find the repairs I needed, and is even guiding me toward the most affordable and trustworthy repair shops.…”
“I truly appreciate their detailed documentation, excellent communication, and dedication throughout the entire process.”
People customers mention
Towing13 reviews
Tone7 reviews
Tony4 reviews
Tonye3 reviews
Philly3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
I cannot say enough good things about Synergy Auto Services. Tony and his staff were professional, honest, responsive, and genuinely committed to helping get this situation resolved as quickly as possible.
I truly appreciate their detailed documentation, excellent communication, and dedication throughout the entire process. It is rare to find a business that operates with this level of honesty, integrity, compassion, and professionalism.
Tony and his team went above and beyond, and I am extremely grateful for everything they have done.
I highly recommend Synergy Auto Services to anyone looking for a trustworthy, dependable, and caring auto service business. Thank you again, Tony and staff. May God continue to bless you, your families, and your business. 🙏🏽⭐️⭐️⭐️⭐️⭐️
Price assessment: Great price
Services: Car towing
M
Mark LaMar8 reviewsiTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
Tone really helped me out a lot made losing my car feel kind of easier and even helped me an my girl out when we didn’t have a ride back , DEFINITELY RECOMMEND!
Price assessment: Great price
Services: Car towing
R
Rek Nasty1 reviewiTotal number of Google reviews Rek has written across all businesses on Google Maps, not just this one.
Got into an accident and called my friend she gave me this guys number and he pulled up within 13mins had my car up on his truck while I sat in his truck air conditioned he drove me home and the communication as far as the whereabouts and what to do next was A1 he literally walked me through everything first accident wasn’t as bad as I thought it would’ve been because he was at my service..
Price assessment: Great price
Services: Car lockouts, Special vehicle towing, Car towing, Long distance hauling, Tire change
Q
Quiana Stevens10 reviewsiTotal number of Google reviews Quiana has written across all businesses on Google Maps, not just this one.
Amazing Team! Tone helped me when the insurance company dropped the ball and left me in a pinch and helped me step by step with the collision shop. If you got in a accident and or need a tow I definitely recommend them!
C
Corey Newman8 reviewsiTotal number of Google reviews Corey has written across all businesses on Google Maps, not just this one.
My roommates car was seriously stuck on a high curb in a tight alleyway AT 4am. Called these guys, they came in 10 minutes. The driver was professional, made a clear plan on how to get the vehicle out with no scratches and that’s what he did. My car has zero damage. The price was extremely fair. Honestly never thought I’d leave a 5 star review for a towing company but these guys are wonderful. THANK YOU 🙏
Price assessment: Great price
C
Christopher Zgoda3 reviewsiTotal number of Google reviews Christopher has written across all businesses on Google Maps, not just this one.
Was unfortunate enough to be in an accident. Asked someone if they knew a towing company they can trust and immediately they recommended Synergy. Tony had been awesome first moment he showed up, really went far and beyond to make a stressful situation as easy going as possible. Even helped with covering for an Uber and stayed on scene waiting for the Uber in case he was needed for anything else. Wasn't able to get all my belongings home that day. Went to their location the next day. Everything was buttoned up and secured even before entering the gate. If you find yourself as unfortunate as I have been being in an accident. You're in good hands calling this company.
Price assessment: Not sure
Services: Car towing
M
Michelle McDanielsLocal Guide · 26 reviewsiTotal number of Google reviews Michelle has written across all businesses on Google Maps, not just this one.
I can’t recommend Synery Towing enough. I was involved in an accident, and to make matters worse, one of my tires caught on fire. It was one of the worst days I’ve had in a long time, and I was completely overwhelmed.
From the very beginning, the team at Synergy Towing was there for me. They stayed available throughout the entire day, answered every call and text, and never made me feel like I was a burden. As I started hearing horror stories from other people about towing companies and unexpected charges, I kept reaching out to my contact at Senergy with questions. Every single time, he was incredibly patient, reassured me, and—most importantly—kept every promise he made.
What impressed me the most was that his help didn’t stop after towing my vehicle. He took the time to explain the repair process, offered to help me find the repairs I needed, and is even guiding me toward the most affordable and trustworthy repair shops. That level of customer service is rare these days.
Between dealing with the insurance company, paperwork, and the stress of the accident itself, Synergy Towing was honestly the easiest and least stressful part of the entire experience. They treated me with kindness, professionalism, honesty, and genuine care when I needed it most.
If you’re ever in a situation where you need a towing company you can trust, I wholeheartedly recommend Synergy Towing. I truly appreciate everything they did for me, and I can’t thank them enough for turning such a terrible day into a much more manageable experience.
A
AyyBayBay _5 reviewsiTotal number of Google reviews AyyBayBay has written across all businesses on Google Maps, not just this one.
The best in the business! The owner Tone is one of a kind and cares about the people he services. He will give you the right advice and will provide the best service, especially during a rough situation. Get with Tone and Synergy asap!!!
Price assessment: Great price
Services: Car towing
A
ammonni moffitt3 reviewsiTotal number of Google reviews ammonni has written across all businesses on Google Maps, not just this one.
Synergy auto towing is the best towing service I ever use. I use them 3 times and every time I call they have good customer service and tow truck driver (Smurf) he always positive, give out good information, and answer any question I have. When I call they always there within 30mins never a long wait. I will definitely recommend them to all my family and friends. Keep up good work !
