Google reviewers rate Synergy HomeCare 4.8 out of 5 based on 146 reviews, with the owner responding to 66 percent of comments. Positive feedback highlights punctuality, consistent caregiver assignments, flexible scheduling, and assistance with long-term care claims for clients with conditions like Alzheimer's. However, critical reviews from both employees and families cite poor communication, lack of caregiver continuity, and insufficient training for complex medical needs.
Google rating: 4.8 out of 5 from 146 reviews (93% five-star).
Reviews on this page: 154 Google reviews (106 with written comments, 1 with photos).
Owner responses: the business replied to 66% of reviews.
Most recent review: September 22, 2026.
Service: Home Health Care Provider serving Denver, Colorado.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
4.8
★★★★★
146 reviews on Google
5★143
4★4
3★0
2★0
1★7
Reviews from Google, shown as published (original wording, unedited).
LF
Lucy FloydLocal Guide · 17 reviews
★★★★★
We love our partnership with Synergy. They always show up on time, have great communication and can support our residents with their care staff same-day. They are lucky to have the fearless Brian Bess on their Team!
Response from the owner · a month ago
We are delighted to hear about your positive experience with SYNERGY HomeCare of Denver. Thank you for your feedback!
I have had the pleasure of working with Brian Bess at Synergy Home Care, and I cannot say enough positive things about him and his team. Brian is patient, understanding, and truly takes the time to listen to the needs of his clients and their families. He works incredibly hard to ensure those he serves receive the highest level of care and support.
What stands out most is how genuinely compassionate and dedicated he is. Brian makes the process easy, communicates well, and is a trusted partner in helping families navigate care decisions.
You would be blessed to work with Brian and the entire Synergy Home Care team. I highly recommend them to anyone looking for dependable, compassionate, and professional home care services. 😊
Response from the owner · a month ago
Thank you for taking the time to leave us a review, Cahlee. We agree, Brian's patience and understanding is unmatched. Synergy HomeCare in Denver takes pride in the work we do to help families in the metro area!
Synergy provided home care services for my uncle at his home in Denver. The caregivers that came were kind, highly trained, and my uncle felt very comfortable with them. He has 2 great caregivers and the consistency was great in making sure he felt comfortable. He had care for several months after a fall until he was able to take care of himself again, and the caregivers helped with meals, showers, cleaning really everything he needed for a great recovery. Great company to work with and we will call them again if my uncle needs home care support.
Was fired without notice and everytime I call its like they blocked me because it does not ring. I would like an explanation as to why I was let go without any notice and would also like to know why I wasn't being given any clients to work with
Update: they called me this morning as I just got home from my graveyardshift that I do with instawork so I just let it ring as I was tired and just wanted to sleep a couple hours (didnt happen though) and anyways they left a voicemail trying to justify why they fired me without notice and it is a ridiculous reason. Will be going to the labor board with this and getting a lawyer as what they are doing is unlawful.
Please tell me how you are expecting me to work a shift when your app does not work and every time I schedule a shift it than when I logged off and back in the next day the shift I scheduled was gone.
I would not recommend working here due to extremely poor communication. Even during the interview process, I had to repeat my availability multiple times to two different people. The interview itself went well until I was informed that the starting pay was $19.75/hour with no room for negotiation, while other Synergy locations start at $22/hour and are negotiable.
I clearly stated my availability during the interview: no later than 2:00 PM. I was told this would not be an issue. However, problems began immediately with orientation. Communication was inconsistent and confusing. I first received an email stating orientation was from 9:00 AM–2:00 PM, which worked for me. The day before orientation, I received another email changing the time to 10:00 AM–3:00 PM.
I explained that I would need to leave by 2:00 PM, as previously discussed. Instead of honoring what was agreed upon, I was told I had to stay the full time and was argued with about it. Eventually, I was told I could attend orientation and leave by 2:00 PM, but only on another Thursday. When I followed up to schedule that, I was again told orientation was only from 10:00 AM–3:00 PM.
When I pointed out that this contradicted what I had been told earlier, I was told that no such message existed. After I provided a screenshot of the conversation, I was told it was “just a typo.” At that point, it was clear there was a lack of accountability and consistency.
What stood out most was that the employee handbook repeatedly emphasizes communication, yet my experience showed the complete opposite. This organization feels disorganized and unprofessional, and it does not honor clear agreements made during the hiring process.
Hi my name is Kelly M. I work at synergy and have been for a few months and I can say hands down that everyone in the office are so helpful caring and thoughtful not only for their employees such as me but to the clients . Of all my years working in home care this has got to be the best company ever . One thing I find great about them is they check in on their clients every week by going to their home and checking in etc and something about that just shows how much they truly care about their client and I love that . They are on call and I can say that no matter what or when they answer the phone so so quickly it amazes me ! They are there when u need them and that’s how it should be ! Much love to everyone at synergy !!!
I highly recommend Synergy Home Care, specifically Debbie, as a home care provider. She is always professional, reliable, and genuinely compassionate; entrusting our mother to her care. Debbie always consistently shows patience, respect, and attentiveness, and always communicates clearly. She goes above and beyond in her care! Debbie's support always makes a positive difference, and I would confidently recommend her to anyone in need of quality home care. She has become a part of the family! :)