Customers frequently praise the company's responsive communication, professional scheduling, and detailed guidance during the sales process. Positive reviews highlight the ease of coordinating appointments and the quality of the final turf installation. However, lower-rated feedback identifies recurring issues with delayed installations, missed appointments, and poor post-installation support regarding material defects or weed growth.
Google rating: 4.9 out of 5 from 502 reviews (97% five-star).
Reviews on this page: 502 Google reviews (461 with written comments, 71 with photos).
Owner responses: the business replied to 83% of reviews.
Amazing customer service! Tonya is so sweet, professional, and helpful when it comes to scheduling appointments. She makes the whole process so easy and stress-free and is always willing to help find a time that works best for you. Tonya was very organized, patient, and makes sure everything is taken care of. I definitely appreciate her kindness and excellent service. Highly recommend!
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Stephanie Parada8 reviewsiTotal number of Google reviews Stephanie has written across all businesses on Google Maps, not just this one.
We’re really happy with how our turf installation turned out! Lexi was great with communication, kept us updated, and made the whole process easy from start to finish. Definitely recommend!
Response from the owner · just now
Hi Stephanie, thank you so much for the wonderful 5-star review and recommendation! We’re thrilled to hear that you love the results of your new turf installation. It’s especially great to know that Lexi provided excellent communication, kept you informed throughout the project, and made the entire process smooth and stress-free. We’ll be sure to share your kind words with her and our installation team. Thank you for choosing SYNLawn Houston! We truly appreciate your trust and hope you enjoy your beautiful new artificial turf lawn for many years to come!
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Felipe HLocal Guide · 13 reviewsiTotal number of Google reviews Felipe has written across all businesses on Google Maps, not just this one.
Teresa assisted me with a COI. She was fast, helpfull , and professional. She represents SYNlawn well
Response from the owner · 4 months ago
Hi Orlando, thank you for your 5-star review! We're thrilled to hear you had such a positive experience. Our team is dedicated to providing attentive, customer-focused service, and it's wonderful to know that commitment stood out. We truly appreciate your feedback and thank you for choosing SYNLawn!
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Sammy Cerna1 reviewiTotal number of Google reviews Sammy has written across all businesses on Google Maps, not just this one.
Great service from SYNLAWN with my turf installation and fantastic customer service from Teresa.
Highly recommend this company.
Response from the owner · 3 weeks ago
Hi Sammy, thank you for the fantastic 5 star review and recommendation! We’re thrilled to hear that you had a great experience with your turf installation and that Teresa provided exceptional customer service throughout the process. We’ll be sure to share your kind words with her and the team. Thank you for trusting SYNLawn Houston with your project. Please let us know if we can ever assist you again!
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Abel Lopez2 reviewsiTotal number of Google reviews Abel has written across all businesses on Google Maps, not just this one.
Thank you Teresa for your quick response regarding our closing documents.
Excellent customer service received from Teresa at SYNLAWN,highly recommend this company!
Thank you!
Response from the owner · 3 weeks ago
Hi Abel, thank you for the wonderful 5-star review and recommendation! We’re so glad Teresa provided prompt, professional assistance with your closing documents and made the process a positive experience. We truly appreciate you recognizing her dedication to excellent customer service and will be sure to share your kind words with her. Thank you for choosing SYNLawn Houston!
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Zach White3 reviewsiTotal number of Google reviews Zach has written across all businesses on Google Maps, not just this one.
Appreciate Liz, for the great conversation about turf. She know her grass fr
Response from the owner · a month ago
Hi Zach, thank you for the great review! We’re glad you enjoyed speaking with Liz and that her artificial turf knowledge helped make the conversation informative and enjoyable. We’ll be sure to share your kind words with her. Thank you for considering SYNLawn Houston!
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Maritza Martinez3 reviewsiTotal number of Google reviews Maritza has written across all businesses on Google Maps, not just this one.
Thank you Teresa for having getting our COI quickly. Great customer service well deserve your 5 star review
Response from the owner · a month ago
Hi Maritza, thank you for the fantastic 5-star review! We’re so glad Teresa was able to get your COI handled quickly and provide the responsive customer service you needed. We truly appreciate you taking the time to recognize her efforts and will be sure to share your kind words with her. Thank you for choosing SYNLawn Houston for your artificial turf needs!
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Isaac Raijman6 reviewsiTotal number of Google reviews Isaac has written across all businesses on Google Maps, not just this one.
LaTonya was great, very responsive, timely and cordial.
Response from the owner · a month ago
Hi Isaac, thank you for the wonderful review! We’re so glad LaTonya provided such responsive, timely, and friendly service. We’ll be sure to share your kind words with her. We truly appreciate your support and thank you for choosing SYNLawn!
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Atiana Thomas1 reviewiTotal number of Google reviews Atiana has written across all businesses on Google Maps, not just this one.
Tonya was amazing !! , She was patient and understanding and explained everything so well !! , amazing costumer service
Response from the owner · a month ago
Hi Atiana, thank you for the wonderful review! We’re thrilled to hear that Tonya provided such patient, understanding, and helpful service. Taking the time to clearly explain everything and make our customers feel comfortable is incredibly important to us. We’ll be sure to share your kind words with her. Thank you for choosing SYNLawn Houston!
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Noel RamirezLocal Guide · 22 reviewsiTotal number of Google reviews Noel has written across all businesses on Google Maps, not just this one.
Good customer service is always welcome. Thank you, Teresa.
Response from the owner · a month ago
Hi Noel, thank you for the kind review! We’re so glad Teresa provided the great customer service you deserve. We truly appreciate you taking the time to recognize her and will be sure to share your kind words. Thank you for choosing SYNLawn!
