Experts Reviews · Company report
T-Mark Plumbing, Heating & Cooling- Buffalo logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%84+20.4Value 14%100+14.1Replies to reviews 7%95+6.7Craft & service penalty89−1.1Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE

T-Mark Plumbing, Heating & Cooling- Buffalo

Tonawanda, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #7Position by Experts Score among all companies we track in this category. of 10 sump pump installation services · 4.9★ from 4,510 Google reviews

Report card

Percentile vs other sump pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.T-Mark Plumbing, Heating & Cooling- Buffalo is better than 88% of sump pump installation services.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.T-Mark Plumbing, Heating & Cooling- Buffalo is better than 84% of sump pump installation services.A
84
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.T-Mark Plumbing, Heating & Cooling- Buffalo is better than 89% of sump pump installation services.A
89
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.T-Mark Plumbing, Heating & Cooling- Buffalo is better than 100% of sump pump installation services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.T-Mark Plumbing, Heating & Cooling- Buffalo is better than 100% of sump pump installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.T-Mark Plumbing, Heating & Cooling- Buffalo is better than 95% of sump pump installation services.A
95

Reviews for your job

Customers hired T-Mark Plumbing, Heating & Cooling- Buffalo for 8 kinds of job.

T-Mark Plumbing, Heating & Cooling- Buffalo for repair HVAC

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.33
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.85
Usually paidThe price range customers picked most often for this job.$1–100
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “Repair HVAC”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 5
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 33 Google reviews tagged “Repair HVAC” · showing 20

AntonioLocal Guide · 7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Quick response. Answered all my questions.

Paid $1–100Reasonable priceHeating system installationInstall thermostatRepair HVAC
Mike4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Logan was wonderful, very knowledgeable total expert. Extremely satisfied! A++

Great priceHVAC system maintenanceRepair HVAC
Linda1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Great response via phone, very courteous and informative. Technician very friendly and knowledgeable. Will definitely use T-Mark again.

Paid $1–100Reasonable priceHVAC system maintenanceRepair HVAC
Cathy8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Was right on time, friendly, courtesy, and very professional!!! Would highly recommend. Pricing reasonable 👍

Repair HVAC
Tom2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I had a flooded basement and called T-Mark. My sump pump was running but was not draining the sump pump reservoir. They sent out a technician named Matt Franjoine. This gentleman diagnosed the problem quickly which was an ice cap on my bubbler pipe. He removed the ice cap and everything was running fine. He was very…

Paid $1–100Great priceRepair HVAC
Dan7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Great service by Jeff. Very knowledgeable and diagnosed the problem right away. He is as good as Logan!

Great priceHVAC system maintenanceRepair HVAC+ Responsiveness+ Professionalism
Elaine5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

In the midst of baking for 100 and that awful heat blast, my AC failed. Sigh… Mark was wonderful. It turned out to be a rather strange diagnosis that he followed with care and such knowledge of the systems. I was back in less than an hour. He explained well as we went along, picking up quickly what I knew and what I…

Reasonable priceRepair HVAC
shawn5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Jason was affable, available and professional! He just needs to tell me where to get a big evergreen 🌲, he forgot to tell me! 😄

HVAC system repairRepair HVAC
Jennifer4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Steve was on time, resolved the issue quickly and provided advice on what to prepare for in the next few years with aging HVAC equipment.

HVAC system maintenanceRepair HVAC+ Responsiveness+ Punctuality+ Quality
Diane1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Very professional and reasonable prices

A/C system repairRepair HVAC+ Responsiveness+ Punctuality+ Quality
LandoLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My technician David (Edwards) came faster than I expected and fixed the issue efficiently and effectively! I will be using him and T-Mark for all of my properties moving forward. Highly recommend

HVAC system maintenanceRepair HVAC+ Quality+ Professionalism+ Value
Blessidtruth7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

T Mark provided same day service, was professional knowledgeable, it was reasonably priced and done expediently and the repair is holding up well.

Repair HVAC+ Responsiveness+ Punctuality+ Quality
Gabi11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

A++++. Amazing service. Much appreciated.

Repair HVAC
James6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

She was very pleasant very nice to work with she's an outstanding employee and she's the very good personality.....

Heating system repairRepair HVAC+ Professionalism
Brent10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Had Jason from T-Mark come out and take a look at the humidifier that was installed to the furnance that wasn't working properly. He was here first thing this morning like i was told he would be. Everything from start to finish was great and the issue was resolved and with no issues. Highly recommend this company…

Repair HVAC+ Professionalism
gman6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★

The guys seemed knowledgeable, but just really expensive. Was quoted over 1400.00 for parts and install that I got for 300 and installed myself in less than 2hrs.

Repair HVAC
PatrickLocal Guide · 85 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Alex from the location was incredibly knowledgeable and professional. He is the reason I will be using T Mark again. He should be promoted above his peer group due to uncommon proficency and conduct.

Repair HVAC+ Responsiveness+ Punctuality+ Quality
casey6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Greg was exceptional when he came to check out our system and quoted us a new unit. His knowledge and passion for his trade was very evident. I would recommend him to my family and friends.

A/C system maintenanceHVAC system maintenanceInstall AC+ Responsiveness+ Punctuality+ Quality
Steven3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Friendly service, we’re able to fix the issue quickly with our AC unit.

Repair HVAC+ Responsiveness+ Punctuality+ Quality
Christina6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Dave was an absolutely marvel. Not only was he knowledgeable and professional, but flexible and service oriented. His demeanor alone has guaranteed TMark a customer for life. Dave, you are a credit to your company. Thank you!

Repair HVAC+ Responsiveness+ Punctuality+ Quality

Show more repair HVAC reviews (13 more) →

Price

$239-26% vs typical sump pump installation services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 36%Reasonable 55%Overpriced 3%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance198$19–$192
Heating system repair174$57–$667
Drain cleaning160$158–$292
Heating system maintenance144$19–$148
A/C system maintenance134$26–$271
Plumbing pipe repair125$305–$992
Water heater installation102$1.1k–$2.1k
Toilet repair95$209–$493

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