Experts Reviews · Company report
T-Mark Plumbing, Heating & Cooling- Buffalo logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%84+20.4Value 14%100+14.1Replies to reviews 7%95+6.7Craft & service penalty89−1.1Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE

T-Mark Plumbing, Heating & Cooling- Buffalo

Tonawanda, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #7Position by Experts Score among all companies we track in this category. of 10 sump pump installation services · 4.9★ from 4,510 Google reviews

Report card

Percentile vs other sump pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.T-Mark Plumbing, Heating & Cooling- Buffalo is better than 88% of sump pump installation services.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.T-Mark Plumbing, Heating & Cooling- Buffalo is better than 84% of sump pump installation services.A
84
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.T-Mark Plumbing, Heating & Cooling- Buffalo is better than 89% of sump pump installation services.A
89
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.T-Mark Plumbing, Heating & Cooling- Buffalo is better than 100% of sump pump installation services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.T-Mark Plumbing, Heating & Cooling- Buffalo is better than 100% of sump pump installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.T-Mark Plumbing, Heating & Cooling- Buffalo is better than 95% of sump pump installation services.A
95

Reviews for your job

Customers hired T-Mark Plumbing, Heating & Cooling- Buffalo for 8 kinds of job.

T-Mark Plumbing, Heating & Cooling- Buffalo for water heater installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.104
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.87
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$1.1k–$2.1k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “Water heater installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 9
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.97%

All 104 Google reviews tagged “Water heater installation” · showing 20

Thaddeus1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 days ago★★★★★

On time,explained very well

Water heater installationPlumbing leak detectionFaucet repair
JoeLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★

Wow. Eventually they got the work done. I'm at 2 and a half months. I've already paid and I still can't get anyone to come finish the job. They put the wrong equipment in and then came to replace it. They have had 3 months to clean the ducts but that still has not happened. You can't just call and get it scheduled.…

Paid $2,000+Reasonable priceWater heater installationInstallationHeating system installation
Remo8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★

5 year customer of T-Mark. They replaced our furnace, AC, and most recently a hot water tank. We had minor issues in the past, the AC T-Mark installed was wired incorrectly. When called for a service T-Mark initially diagnosed as needing an expensive part and service. When the service/part replacement was supposed…

Water heater installationHVAC system maintenanceInstallation
Joseph1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Mark my technician was excellent. Diagnosed the problem within five minutes. They were out there the same day I made the appointment kept in contact the entire time. Excellent service would highly recommend.

Paid $1–200Great priceWater heater installation
SteveLocal Guide · 37 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Mark was a very polite, happy person and arrived within 10 minutes of his phone call. I'm a senior citizen with health problems with bad knees and a bad back and was unable to get a water tank pilot light cleared and started. Mark started my tenant's hot water tank that had not been working for 3 days from storm…

Paid $1–200Not sureWater heater installation
Richard2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Did a great job really impressed with how the work was done young guys very professional great to see young men taking up the trades!!!! This is my second time using T mark will use again for sure.

Paid $1,800–2,000Reasonable priceWater heater installation
Nancy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

We are so very impressed with every person we encountered at T-Mark! From our first call into the office, the receptionist listened as we told her that our air conditioner wasn’t working. She sent someone out the next day. When Adam arrived, his professionalism, knowledge, and overall attitude won us over…

Paid $2,000+Great priceWater heater installationHeating system installationInstall thermostat
Lisa9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Absolutely incredible team from customer service to the amazing technicians . Quick , professional, reliable and very pleasant customer experience. Thank you TMark ❤️you guys rock

Paid $1,800–2,000Reasonable priceWater heater installation
Judy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Our hot water tank died and flooded basement floor. I called T-Mark because their ad stated they would get back to you in 90 minutes. They did!! This was my best experience EVER!! From the woman who took my first call, to the sales rep, to the installer, a truly positive, efficient, awesome experience. We are…

Reasonable priceWater heater installation
EdLocal Guide · 82 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Quick and to the point. Up front with pricing, and reliable service every time. Zachary knocked things out in no time.

Paid $200–300Reasonable priceA/C system maintenanceHVAC system maintenanceWater heater installation+ Responsiveness+ Punctuality+ Quality
Joseph7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Very timely Boiler cleaned parts installed very polite receptionist and Nick and Mac Excellent mechanics.

Paid $400–500Not sureWater heater installation
Joan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Thanks Mike and Dillion. Both were professional, friendly, efficient, and excellent craftsmanship.

Paid $1,000+Great priceWater heater installation
Kathleen4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Alec Demske and Ryan did not waste any time , got to work right away. Alec show me the new shout off valves and they cleaned up before they left.

Reasonable priceWater heater installation
ArielleLocal Guide · 63 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

David was great! Even though I was stuck at work over an hour later because of how busy the poor guy was and how late it was when he arrived, he was professional fast courteous and kind. I look forward to working with him again in the future

Paid $1–100Great priceWater heater installationWater tank installationWater heater repair
Brenda12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Excellent courteous service. The 3 young men, professional and they worked hard. Highly recommend! This was done yesterday in Ellicottville. Cleaned up respectfully!

Paid $1,000+Not sureWater heater installationHeating system installation
Vetta14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Andrew and Bryan were great. T-Mark is Always the best!

Paid $1,000+Reasonable priceWater heater installation+ Punctuality+ Professionalism
Richard11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Austin and Matteo did a great job installing my water heater on the same day I called T-Mark. They were both very professional, courteous, and friendly. They also hauled away by broken heater and all the packaging that the new heater came in. They left the basement very neat and tidy. If I hadn’t seen them do…

Paid $1,000+Not sureWater heater installation
Dieter12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Great job from T Mark installers. Came on time, did the job in a reasonable timeframe, and everything works great.

Great priceWater heater installation+ Responsiveness+ Punctuality+ Professionalism
Monica3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Dave was awesome! He was on time and did a wonderful job. I was fully prepared to hear I needed a new tank but he was able to reset a sensor and fix it! 🙌🏽 very nice and helpful and explained it to me as he was fixing it, would recommend to anyone!

Paid $1–100Great priceWater heater installation
Carole4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Friendly & fast service! Would highly recommend!

Water heater installation

Show more water heater installation reviews (84 more) →

Price

$239-26% vs typical sump pump installation services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 36%Reasonable 55%Overpriced 3%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance198$19–$192
Heating system repair174$57–$667
Drain cleaning160$158–$292
Heating system maintenance144$19–$148
A/C system maintenance134$26–$271
Plumbing pipe repair125$305–$992
Water heater installation102$1.1k–$2.1k
Toilet repair95$209–$493

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