Customers frequently praise the company for punctual arrivals, professional communication, and thorough inspections that include detailed explanations of treatment plans. Services range from gable vent coverage and rodent exclusion to perimeter spraying and trap maintenance. However, several low-star reviews criticize the $150 inspection fee, alleging it is charged even when no work is performed, and express frustration with billing practices related to acquired customer debt and unclear cancellation fees.
Google rating: 4.8 out of 5 from 620 reviews (93% five-star).
Reviews on this page: 620 Google reviews (487 with written comments, 5 with photos).
Owner responses: the business replied to 97% of reviews.
Most recent review: October 30, 2026.
Service: Bed Bug Exterminator serving Louisville, Kentucky.
Data from Google, last updated November 2, 2026.
Star ratings
620 Google reviews we collected
4.8of 5
5 stars57493%
4 stars132%
3 stars30%
2 stars20%
1 star285%
Praise vs complaints
Phrases our text analysis found in 487 written reviews
94%praise
Praise76894%
Complaints506%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude26833%
Quality & results17421%
Speed & response12916%
Communication9812%
Would recommend719%
Price & value476%
Honesty & trust314%
What customers talk about
We read 487 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Patrick completed the follow up and was extremely knowledgeable and friendly.”
“When I returned his call, he was rude and told me that he would not be doing any inspection.”
“Tyler done an excellent job and was very detailed oriented.”
“After enduring terrible customer service for half of my evening last night, all because I wanted to reschedule the appointment to check the bait, so I…”
“was very professional, friendly and quick to respond.”
“When I initially called it was explained that they do $150 inspection first.”
“…ices and then an additional $60 a month for 12 months, but the quote did not explain what we were paying for or what work would be done, or why.…”
“Very professional and explained in detail the treatments being provided, highly recommend!”
“Definitely stay away from this company and use another company instead”
“Excellent service, knowledgeable, prompt and reasonable!”
“They did not follow through with the work they said they were going to do and overcharged us by a mile.”
“…ere somebody said that these good reviews were paid off, my review is genuine I am a real customer and promise you I was not paid for my review.…”
“I would not recommend this company and would advise others to be cautious to avoid being scammed.”
People customers mention
Control23 reviews
Christian21 reviews
Peter15 reviews
Kenneth7 reviews
Ryan5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
I needed my gable vents covered to prevent pests. When I initially called it was explained that they do $150 inspection first. I explained what I needed on the phone and was told to send pictures. A plan was provided that was exactly what I was looking for. They came out two days later and did the work. Josh and Joseph were super professional. Showed me what they would be putting over my gable vents. The work was great. Highly recommend this company!
Price assessment: Reasonable price
Price: $200+
Services: Service not listed
Pest type: Rodents
H
Heather Russell-SimmonsLocal Guide · 11 reviewsiTotal number of Google reviews Heather has written across all businesses on Google Maps, not just this one.
Patrick completed the follow up and was extremely knowledgeable and friendly. He offered to walk me through the stations and explained why he chose to move equipment based on activity he found, all part of the plan. Everyone at Tailor Made has been professional and great to work with!
C
Charlene1 reviewiTotal number of Google reviews Charlene has written across all businesses on Google Maps, not just this one.
Tyler was excellent, provided great customer service and was very professional and helpful! Went beyond by going in crawlspace to check for any issues. was very professional, friendly and quick to respond. Tailor Made Pest Control is Best in Town.
Price assessment: Reasonable price
Price: $200+
Services: Home inspection, Rodent extermination, Spider extermination
Pest type: Rodents, Spiders
T
Terri Poehlein9 reviewsiTotal number of Google reviews Terri has written across all businesses on Google Maps, not just this one.
Peter, a Tailor Made tech, called prior to arrival and let me know about when to expect his arrival. He was professional and courteous. Peter used some of the material I had to refill the hole. The restoration of the hole, after using the surrounding dirt made the area look perfect. Thank you, Peter. I would suggest using Taylor Made as I found ALL its technicians to be as professional and courteous as Peter. Thanks, Tailor Made.
Price assessment: Reasonable price
Price: $200+
Services: General wildlife removal
Pest type: Other
Response from the owner · a week ago
Thank you, Jim, for the thoughtful review and recommendation. We are glad Peter called ahead and provided professional, courteous service, and that the repair blended in so well. We appreciate your trust in our technicians and your kind words about the whole team. We look forward to helping you again.
K
Kim FieldsLocal Guide · 10 reviewsiTotal number of Google reviews Kim has written across all businesses on Google Maps, not just this one.
Tyler done an excellent job and was very detailed oriented..
Price assessment: Reasonable price
Price: $180–200
Pest type: Bed bugs
Response from the owner · 2 weeks ago
Kim, we're delighted Tyler provided such attentive, detail-oriented service. Your kind words mean a lot and we will share them with Tyler and the team. We truly value your feedback.
K
Ken Bennings8 reviewsiTotal number of Google reviews Ken has written across all businesses on Google Maps, not just this one.
Ken, we really appreciate the five-star rating. We're glad Josh handled the job despite the bad weather. We will share your praise with him and the team. Thanks for taking the time to let us know.
M
Matthew Sprowles8 reviewsiTotal number of Google reviews Matthew has written across all businesses on Google Maps, not just this one.
Given the window that I was given 8am-8pm I didn’t expect pest control to be so Jonny on the spot. As such I wasn’t home at the time of the service. Makenzie called and was very helpful over the phone. She was able to spray on the outside as no ants or pests have been trouble since the 1st appointment earlier this year.
Price assessment: Not sure
Services: Home inspection
Pest type: Ants
Response from the owner · 2 weeks ago
Thank you, Matthew. We appreciate you sharing your experience and are glad Makenzie could assist by phone and treat the exterior. Sorry for any inconvenience from the wide appointment window, and we are pleased the earlier visit has kept pests away. We look forward to helping again if anything changes.
J
Jeff GabbardLocal Guide · 62 reviewsiTotal number of Google reviews Jeff has written across all businesses on Google Maps, not just this one.
