Customers frequently praise Tails of Hawaii for its pet relocation, boarding, and daycare services, noting reliable communication, webcam access, and staff who treat animals with care. Long-term clients highlight the facility's ability to accommodate specific needs, such as training shy dogs or managing medical histories. However, recurring criticisms involve inconsistent front desk responsiveness, difficulty securing appointments, and unmet expectations regarding pet relocation logistics or specific activities like swimming.
Google rating: 4.8 out of 5 from 405 reviews (91% five-star).
Reviews on this page: 405 Google reviews (264 with written comments, 38 with photos).
Owner responses: the business replied to 11% of reviews.
Most recent review: October 22, 2026.
Service: Pet Boarding Facility serving Honolulu, Hawaii.
Data from Google, last updated October 27, 2026.
Photos
Customer reviews
4.8
★★★★★
405 reviews on Google
5★369
4★20
3★5
2★1
1★10
Reviews from Google, shown as published (original wording, unedited).
What customers talk about
We read 264 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“If you are looking for a reliable, trustworthy, dog-loving, and kind place to trust your dog to, Tails is the place.”
“However, I did have a bad experience with one of her employees who was rude, unprofessional, and belittling.”
“I would recommend this company in a heartbeat for the transport of your loved ones.”
“…elocation services to the mainland, based on our negative experiences we recommend using a different pet relocation company other than Tails of HI.…”
“We had an amazing experience boarding our senior dog, Kahlua.”
“First off, I would like to say that the parking is awful !”
“From the moment I enquired for my dog travelling (by road and cargo) from the mainland to Hawaii, the level of care and communication has been very efficient.”
“When I need to communicate with the staff, I text them and get a prompt reply.”
“I would highly recommend this place, it’s definitely worth it!”
“A little pricey but they took care of everything.”
“My dogs love going to Tails😊 We have trusted them in caring for our dog for the past 7 years and now we take our 1 year old pup as well.”
People customers mention
Heather12 reviews
Waipio6 reviews
Movers5 reviews
Mapunapuna4 reviews
Oahu3 reviews
Koa3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Jobs customers hired them for— from Google's service tags and the review text
Team members customers mention
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Tasha Kawamata2 reviewsiTotal number of Google reviews Tasha has written across all businesses on Google Maps, not just this one.
Our family, including our doggie Lehua loves Tails. The staff treats our dog like it’s their own. Tails is accommodating to last-minute requests, if they have the capacity. We have done daycare with them and boarding. Lehua is always so happy and a bit exhausted when we pick her up. The exhaustion is a good thing, as we have a high energy dog. If you are looking for a reliable, trustworthy, dog-loving, and kind place to trust your dog to, Tails is the place.
Price assessment: Reasonable price
Services: Dog boarding, Other pet grooming, Dog daycare
Mark AhSing3 reviewsiTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
Every aspect of my boarding and pet relocation service was exceptional and utterly stress free. I had three dogs that required boarding and inter island transport. A special shout out to Heather and the Tail Movers crew for simplifying the process and reuniting me with my girls days before anticipated.
Rich TuckerLocal Guide · 17 reviewsiTotal number of Google reviews Rich has written across all businesses on Google Maps, not just this one.
We love this place! Seriously! We found Tails of Hawai’i and were blown away by the facility, the web cam access, grooming, boarding, training, you name it, they can help. This was truly prayers answered for us! Thank you Tosha & team!
Price assessment: Great price
Services: Dog daycare
Deanne Asato6 reviewsiTotal number of Google reviews Deanne has written across all businesses on Google Maps, not just this one.
From the moment I enquired for my dog travelling (by road and cargo) from the mainland to Hawaii, the level of care and communication has been very efficient.
I would recommend this company in a heartbeat for the transport of your loved ones.
The ladies in care of coordination are always a pleasure to talk to, especially Jessica, whom I mainly dealt with.
Thank you!
Response from the owner · 4 weeks ago
Thank you!
Gil Frank4 reviewsiTotal number of Google reviews Gil has written across all businesses on Google Maps, not just this one.
