Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
Customers frequently praise the staff for providing quick, courteous service while thoroughly explaining maintenance options and avoiding unnecessary upsells. Recurring positive themes include punctuality, friendly greetings, and clear communication regarding vehicle needs. However, some low-rated reviews highlight specific issues, such as missing tools or parts during service, incorrect fluid top-offs leading to engine damage, and a lack of transparency regarding pricing changes before work begins.
Data from Google, last updated October 29, 2026.
929 Google reviews we collected
Phrases our text analysis found in 736 written reviews
How often each topic comes up in the written reviews
We read 736 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Jerry was exceptional, He was nice and quick with service.”
“I had a very unprofessional experience at Take 5 Oil Change, Store #2134 (920 Carolina Lily Lane, Charlotte).”
“They were super friendly, quick, and thorough with explaining every part of the process to me.”
“The people were great but it took forever to get my oil changed.”
“Malachi and Rory are honest and definitely care about doing a top notch job for their customers!”
“horrible service felt like some bullish activities horrible service”
“I’d highly recommend this location to anyone looking for friendly, honest, and quality work!”
“Would not recommend sketchy and bad customer service.”
“The guys were courteous, offered me a bottle of water upon arrival, and explained all my oil change options.”
“It honestly feels like new management or a new energy in there, because the way they worked together was smooth, professional, and efficient.”
“Shady, tried to make me buy a rear window wiper for $32.”
“The price was beyond fair and they made sure to do everything possible to make my visit smooth and efficient”
“I was hesitant because oil changes can be pricey but I ended up getting $25 off, plus a Top off coupon for 2quarts of oils and all my fluids for free…”
praise complaint · found by our text analysis, Google review wording unchanged.
4.9 ★★★★★ 929 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Fast easy
Jerry was exceptional, He was nice and quick with service. He also helped me with other car issues. Definitely will be coming back:) its a great shop.
Thanks for the shout‑out! Our team works hard to keep things fast, friendly, and stress‑free. We’re glad it showed.
James , Cj and tray were very helpful and deserve a raise because they are so very helpful and they got me out in a hurry after my oil change so I appreciate that
Thank you, Lachantoria Nicholson, for the 5-star rating and review! We’ll be sure to pass this along to the team—thanks for trusting us with your vehicle.
Gabriel was so nice and knowledgeable. I will definitely visit this location again. The manager was nice as well but I forgot his name.
Thank you, SheIsWright, for the 5-star rating and review! We’ll be sure to pass this along to the team—thanks for trusting us with your vehicle.
The guys were courteous, offered me a bottle of water upon arrival, and explained all my oil change options.
Thanks for the shout‑out! Our team works hard to keep things fast, friendly, and stress‑free. We’re glad it showed.
Cj, Ilijah, and James all made my visit to this location great today! They were super friendly, quick, and thorough with explaining every part of the process to me. I left feeling like I actually understood what I just paid for and I really appreciate that. They didn’t try to sell me stuff I didn’t need but did give me all the information for maintenance that I should plan for soon. I’d highly recommend this location to anyone looking for friendly, honest, and quality work!
Thank you, Kristin Bowley, for the 5-star rating and review! We’ll be sure to pass this along to the team—thanks for trusting us with your vehicle.
CJ and Tre took very good care of me and my car . They both made sure I got everything done fast and efficiently . I came 10 min before closing and they still took care of me ! I will be coming back for all maintenance needed on my car . Thank yall so much
Thanks for the 5-star rating and review, Myasia Samuels! We're happy our fast and friendly service lived up to your expectations. We can’t wait to see you again for your next oil change!
Absolutely exceptional service. CJ & Gabe were quick to diagnose and fix all problems. Will definitely be returning!
Hi Liam Agnew, this made our day—thanks for the kind words and for being part of the Take 5 family.
If I wanted to change the oil myself I would have did that brung my own oil and filter all they did was drain the oil I had to remove my own filter and put back the oil myself. Tech kept saying I’m bout loose the filter after telling him I got it let it fall down in the slot he finally dropped it it and stormed off not to be seen again, and this was the “quote on quote diesel guy”if you know a ram 3500 it’s made to drop the oil filter down so you can pull it out sideways I wouldn’t say service I would would say I rented a bay to change my oil
Hi , thanks for your feedback. We’re sorry we fell short of your expectations. We would like to learn more about what happened and what we can improve on. If you could give us a call at (704) 594-4192 and ask for the shop manager, that would be appreciated.
My brother and I were coming home from the airport and we had an oil light turn on. We stopped in to make sure everything was working appropriately. CJ and Gabe were who was assisting us today. They were absolutely incredible. We had a 20/10 experience, we both have decided we will make the drive to come to this location moving forward. Couldn’t have been a better experience! Thank you so much!
Hi, thanks for the 5-star rating and review! We're dedicated to offering fast and friendly service and we’re glad you received exactly that. We hope to see you again faster than you can put our address into your GPS.
Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts