R J4 reviewsTotal number of Google reviews R has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAmazing customer service. Ask for Letif. Thank you!
Techloop Electronics Repair and Sales ( iPhone, iPad, Mac, PC Repair and Sales)
4.8 ★★★★★ 326 Google reviews · 24 photos
94%five-star reviews
11%reviews answered by the owner
Nov 2026latest review
Techloop Electronics Repair and Sales ( iPhone, iPad, Mac, PC Repair and Sales) at a glance
Google reviewers rate Techloop Electronics Repair and Sales 4.8 out of 5 based on 326 reviews, with the owner responding to 11% of them. Customers frequently highlight fast turnarounds, accurate diagnoses, and fair pricing for iPhone, iPad, Mac, and PC repairs, noting that staff communicate clearly and handle devices with care. However, low-star comments reveal a pattern of dissatisfaction regarding repair quality, including poorly reassembled devices, missing components, and perceived overcharging for simple fixes.
- Google rating: 4.8 out of 5 from 326 reviews (94% five-star).
- Reviews on this page: 326 Google reviews (300 with written comments, 21 with photos).
- Owner responses: the business replied to 11% of reviews.
- Most recent review: November 5, 2026.
- Service: Apple Repair Service serving Palo Alto, California.
Data from Google, last updated November 10, 2026.
Star ratings
326 Google reviews we collected
- 5 stars30894%
- 4 stars52%
- 3 stars10%
- 2 stars31%
- 1 star93%
Praise vs complaints
Phrases our text analysis found in 300 written reviews
- Praise53896%
- Complaints224%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude14326%
- Speed & response9617%
- Would recommend9216%
- Quality & results8415%
- Price & value7413%
- Honesty & trust489%
- Communication234%
What customers talk about
We read 300 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were quick, professional, and extremely helpful.”
“Fair pricing, quick service, and a huge relief when I was far from home.”
“installed barely working screen very unresponsive to touch”
“If your MacBook Pro is broken, I highly recommend them because Apple was pushing me to buy a new computer when only the screen was broken from the iPh…”
“…pensated for the inconvenience, but nonetheless after my experience I would not recommend this business to fix any personal electronics.…”
“…rging port work in landscaping so my phone hasn’t been able to charge fixed it in 5 minutes 10/10 service…”
“…t after a while half the screen (left side to be exact) would looked messed up and the battery started automatically shutting off the phone even thoug…”
“They got the charger working again quickly and, despite the emergency situation, charged a very fair price.”
“High quality service that won't overcharge you for trivial fixes.”
“They are an excellent group: very skilled, honest and professional and took care of me right away.”
“Accurate diagnosis, clear communication, and on-time delivery.”
People customers mention
- Park 18 reviews
- Letif 13 reviews
- Apple 12 reviews
- Pro 7 reviews
- Store 6 reviews
- Hector 6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Photos
Customer reviews
4.8 ★★★★★ 326 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Inez MeimLocal Guide · 22 reviewsTotal number of Google reviews Inez has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI walked into the shop and the guys greeted me. They answered all my questions about a phone I was interested in and I walked out of the store feeling good about my purchase. The staff are knowledgeable and willing to help.
Kris SheppardLocal Guide · 18 reviewsTotal number of Google reviews Kris has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTechloop saved the day during my trip to California! As my plane was approaching San Francisco, I noticed the screen on my iPhone 12 was popping off and suspected a battery problem. Apparently, my phone had decided this trip needed a little extra excitement. Thankfully, Techloop was open on Saturday, so I redirected my Lyft straight there from the airport. They had the replacement battery in stock, even for my older phone, and had the repair finished in about 90 minutes. In the meantime, I walked across the street to Starbucks, enjoyed a coffee and a book, and was soon on my way to my friend’s celebration. Fair pricing, quick service, and a huge relief when I was far from home. Couldn’t have asked for a better experience. Highly recommend! Thanks for helping me out of a jam, Techloop!
layan sarayraLocal Guide · 23 reviewsTotal number of Google reviews layan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleProfessional, fast and reliable service. The technicians are highly skilled and respectful to customers. Prices are also reasonable for the bay area!
Azra TucicLocal Guide · 13 reviewsTotal number of Google reviews Azra has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleIf your MacBook Pro is broken, I highly recommend them because Apple was pushing me to buy a new computer when only the screen was broken from the iPhone magnet when I would lean it against my MacBook Pro screen. Apple kept giving me a runaround about the screen for 2 weeks and I took back my laptop and had Techloop fix it. They were quick, professional, and extremely helpful. I forgot my glasses and they called me to let me know as well. Honest.
Marisol Carbajal1 reviewTotal number of Google reviews Marisol has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleInstantly greeted when walking through the door immediately got to work on phone and cleaned charging port work in landscaping so my phone hasn’t been able to charge fixed it in 5 minutes 10/10 service
Joshua WangLocal Guide · 63 reviewsTotal number of Google reviews Joshua has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThese guys are awesome! They are very honest, fair and earnest. They will take care of your equipment with care at a good price. Shout out to Martin!
Bonnie Black6 reviewsTotal number of Google reviews Bonnie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLook no further for repair of your digital equipment! TechLoop is the finest! They repaired the charging port in my phone in no time. They are an excellent group: very skilled, honest and professional and took care of me right away. Thank you!
Keylo 162 reviewsTotal number of Google reviews Keylo has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery intelligent people that know what they are doing and handle your equipment with care, like it was their own
Aja Bhooma1 reviewTotal number of Google reviews Aja has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleIncredibly kind people that offer very fair rates!!
Techloop Electronics Repair and Sales ( iPhone, iPad, Mac, PC Repair and Sales) on Google Maps →
Business details
- Address: 708 Santa Cruz Ave, Menlo Park, CA 94025
- Phone: (650) 364-8324
- Website: techloop.repair
- Service area: Palo Alto, CA