Tekkies Computer & Gadget Repair

Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations, and we'd like to clarify a few important details regarding our repair process. At Tekkies Computer & Gadget Repair, our typical 24–72-hour turnaround allows us to evaluate devices, diagnose issues, and complete many common repairs. In your case, our technicians inspected your device within that timeframe, identified the issue, and provided a diagnosis along with the recommended repair. Once a diagnosis is completed, certain repairs require customer authorization before we can proceed. We understand that customers sometimes need additional time to review their options, and we're always happy to work with them. However, the time needed to diagnose a device and the time required to complete an authorized repair are not always the same. Once approval is received, our technicians must still be given a reasonable amount of time to perform the repair properly, complete testing, and ensure the device is ready for pickup. We take pride in being transparent, providing honest recommendations, and never performing additional repairs without customer approval. We also recognize that communication is important, and we're continually working to make our repair timelines and approval process even clearer. We truly appreciate every customer who chooses our locally owned business and remain committed to providing quality, professional service. — Brian & The Tekkies Team

Thank you so much, Wayne, for the wonderful 5-star review! We truly appreciate your kind words and recognition. At Tekkies Computer & Gadget Repair, we put our hearts into what we do, and treating our customers like family is something we take great pride in. Whether it's a computer, phone, gaming console, or other electronic device, we always strive to provide honest, quality repairs and exceptional customer service. Your support means the world to us, and we're grateful you chose Tekkies! — The Tekkies Team

Thank you so much, Mark, for the fantastic 5-star review! We truly appreciate your trust in Tekkies Computer & Gadget Repair. We're glad we could get your Xbox Series X back up and running! We believe a repair isn't complete until we've thoroughly tested the device to make sure everything is functioning properly, including WiFi connectivity and overall performance. Going above and beyond is what we strive for with every customer. Thank you for supporting our local business, and we're always here whenever you need us! — The Tekkies Team

Thank you for taking the time to share your detailed experience. We genuinely appreciate your honest feedback, and we're sorry we fell short of your expectations. As a locally owned repair business, we take pride in our work and truly care about every customer who walks through our doors. One challenge in electronics repair is parts availability. Some specialized laptop components are simply not available through U.S. suppliers and must be sourced overseas. We've all become accustomed to Amazon's same-day or next-day delivery, but unfortunately, specialized repair parts don't always move that quickly. While shipping delays are sometimes beyond our control, **keeping our customers informed is absolutely our responsibility**, and we recognize we could have communicated better throughout your repair. More importantly, your concerns about the battery, fan performance, and final testing are something we take seriously. Your laptop should not have been returned with an unresolved battery issue, and we understand why that would cause you to question our quality control. That's not the experience we want anyone to have. We're always learning, improving our procedures, and working to provide better communication and more thorough final inspections. Reviews like yours help us identify where we need to improve. We would genuinely appreciate the opportunity to have another look at your laptop, address your remaining concerns, and work toward making things right. Thank you again for your patience, honesty, and for supporting a local business. We hope you'll give us the opportunity to earn back your confidence. — The Tekkies Team Tekkies Computer & Gadget Repair

Thank you so much for the amazing 5-star review! We're thrilled we could get your Steam Deck back in action quickly while saving you money! One of the things that sets Tekkies Computer & Gadget Repair apart is our expertise in **board-level microsoldering and component-level repairs**. Rather than replacing an expensive circuit board when a tiny component fails, we have the specialized equipment and experience to repair the component itself whenever possible. Your Steam Deck is a perfect example of why we love what we do! A small microswitch shouldn't have to turn into an expensive repair, and we're glad we could get it fixed in just one day. We truly appreciate your detailed review, your recommendation, and your support of our locally owned business. Happy gaming! — The Tekkies Team

Thank you so much for the wonderful 5-star review! We're thrilled we could help get your daughter's device charging properly again! At Tekkies Computer & Gadget Repair, we believe in providing honest, affordable solutions without recommending unnecessary repairs or replacements. Sometimes a simple charging port cleaning is all it takes! Brian and the entire Tekkies team truly appreciate your kind words, trust, and recommendation. We're proud to provide fast, professional service and help our customers save time and money. Thank you for supporting our locally owned business! — The Tekkies Team