Analyzing 8,170,4448.2M ReviewsFor 23,12423.1K Experts
Customers frequently describe Terminix Commercial technicians as professional, punctual, and knowledgeable, noting effective treatments for issues like ticks and termites. Positive feedback highlights clear communication, advance scheduling notices, and affordable monthly inspections. However, lower-rated reviews cite recurring problems with missed appointments, unresponsive customer service, and sales representatives who pressured customers into unnecessary service plans or provided inaccurate pricing information.
Data from Google, last updated November 3, 2026.
585 Google reviews we collected
Phrases our text analysis found in 282 written reviews
How often each topic comes up in the written reviews
We read 282 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Prompt and courteous and willing to come back for additional treatments.”
“…very nice - her name as Latisha Butler and she was the rudest, most disrespectful person I have ever dealt with in a professional business environment…”
“Cantius ⭐️⭐️⭐️⭐️ very professional and does an excellent job”
“Oh man, I had the worst experience you can imagine.”
“He is dependable, honest, affordable, and always quick to respond.”
“Showed up on the 15th, scheduled service for the 17th- they never showed up.”
“He’s always willing to answer our questions and takes the time to explain things clearly, which we really appreciate.”
“I would recommend Terminex to all my friends and family and tell them to request Brandon.”
“I would recommend going with another service that will honor their commitments and get it taken care of in a timely fashion.”
“It’s rare to find someone who takes so much pride in their work while also genuinely caring about the people they’re around.”
“We receive monthly inspections from Kevin, and it’s affordable and effective!”
praise complaint · found by our text analysis, Google review wording unchanged.
4.8 ★★★★★ 586 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Great service and response to any questions
Phyllis Palombi, we are so happy to read such a great review about Terminix Commercial!
Professional, reliable, efficient
Hello Mike Logan, we appreciate you taking the time to leave us this feedback.
Highly recommend
SS Bookkeeping & More, thanks for the 5-star rating! We appreciate the opportunity to provide service for you at Terminix Commercial.
Awesome
Your review makes a difference! Thank you for being a valuedTerminix Commercial customer!
Fair price, excellent service and product, knowledgeable technicians. Call center taking the order was NOT professional - made me take a full service plan when I only wanted ONE service. Very pushy and aggressive. After contacting Customer Service Home Office I was able to get full service plan cancelled and only paid for the ONE service I requested.
We love hearing from satisfied customers like you, Michael Hart! Thanks for sharing your experience with Terminix Commercial.
YOU GET WHAT YOU PAY FOR, YOUR HOUSE MUST BE PROTECTED, PEST, INSECTS, TERMITES, ESPECIALLY IF YOU LIVE, IN THE COUNTRY.
We're constantly striving for excellence. Thanks for the positive review!
Very thorough and professional. I'll continue to do business with, and recommend, Terminix.
We're constantly striving for excellence. Thanks for the positive review!
Always give me a heads up when the technician will be there. Prompt and courteous and willing to come back for additional treatments. COVID friendly protocol is always adhered to as well.
Randy Becker, we really appreciate your positive review!
Always a pleasure to have Mr.Tony takes care of our office. Very professional and friendly
Stephanie Coronado, we're happy you found our staff to be so supportive during your experience here at Terminix Commercial.
Three years ago, I had 12 ticks bite me in 3 days. Once we started the flea and tick treatments, not one tick has been found in our yard despite all the wildlife that shows up here. I am grateful!
Thank you for supporting Terminix Commercial. We're thrilled you had a great experience.
Analyzing 8,170,4448.2M ReviewsFor 23,12423.1K Experts