Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
Terminix Commercial logoHow the Experts Score is calculatedEach factor is scored 0–100 against the other companies in this category (Satisfaction and Reliability also count absolute quality: 65% absolute, 35% relative), then weighted:Satisfaction 38%75+28.5Reliability 17%77+13.1Craft & service 20%0+0Value 10%70+7Momentum 10%100+10Replies to reviews 5%86+4.3Experts Score= 63Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.63SCORE

Terminix Commercial

Millbrae, CA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #85Position by Experts Score among all companies we track in this category. of 102 wildlife removal services · 4.8★ from 652 Google reviews

📞 Call (510) 240-9538Request a call backWebsite ↗

Report card

Percentile vs other wildlife removal services (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: momentum and replies to reviews; weakest: craft & service.

SatisfactionSatisfaction · 38% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; 65% absolute (3.5★ = 0, 5★ = 100), 35% vs the category.Terminix Commercial is better than 75% of wildlife removal services.B
75
ReliabilityReliability · 17% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months, or the 20 newest if fewer (fewer = better); 65% absolute (0% = 100, 15%+ = 0), 35% vs the category.Terminix Commercial is better than 77% of wildlife removal services.B
77
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review with highlights; 65% absolute (0% = 100, 10%+ = 0), 35% vs the category.Terminix Commercial is better than 0% of wildlife removal services.F
0
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), 35% vs the category.Terminix Commercial is better than 70% of wildlife removal services.B
70
MomentumMomentum · 10% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100.Terminix Commercial is better than 100% of wildlife removal services.A
100
Replies to reviewsReplies to reviews · 5% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), 35% vs the category.Terminix Commercial is better than 86% of wildlife removal services.A
86

Reviews for your job

Customers hired Terminix Commercial for 8 kinds of job.

Terminix Commercial for spider extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$53–$133
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 73/100.How Job match is calculatedBuilt only from reviews Google tagged “Spider extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#59 / 70
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 11 Google reviews tagged “Spider extermination”

Johanna7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

An N. Always provide great customer service!

Spider extermination
Betsie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Kelvin is the best Terminix Guy in the World, very nice guy and professional.

Great priceRodent exterminationSpider exterminationCockroach extermination
royal1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Phil does a fantastic job going though our warehouse checking all the traps and reporting back to us what/if there are any issues. He is always willing to check out any other pest issues we may think is happening here. Phil is the best we would recommend him to anyone.

Not sureRodent exterminationSpider exterminationGeneral pest inspection
Roberto2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Anthony is always a great help. One of the best to service our building. Definitely recommend his services. Always above and beyond.

Spider exterminationCockroach exterminationAnt extermination
Devin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Always the best experiences with our Exterminator, Phil. No matter what it is, he’s the man you can count on. An amazing guy and a pleasure to see him every time.

Great priceRodent exterminationSpider exterminationGeneral pest inspection
Lorrie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Kelvin is the best! Always checking in with me regarding the status of pests both inside and outside of my business! He also does a complete and thorough job. Not to mention he has great energy and a stellar personality!

Great priceSpider exterminationGeneral pest inspectionCockroach extermination
blueLocal Guide · 117 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

We missed our schedule. Call next day for service. The Kevin show up in less than an hour to take care of our restaurant . We are please that he take care of our business from from starting 2013.

Rodent exterminationSpider exterminationFlea & mite extermination+ Responsiveness+ Punctuality+ Quality
TJ4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

I appreciate the great customer service. Thank you Donald!

Rodent exterminationSpider exterminationFlea & mite extermination+ Responsiveness+ Punctuality+ Quality
Catherine12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Ant exterminationBug & insect exterminationFlea & mite extermination+ Responsiveness+ Quality+ Professionalism
YunEdited 4 years ago★★★★★

Rating only, no written review.

General pest inspectionRodent exterminationSpider extermination+ Quality+ Professionalism+ Value
M4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Spider extermination+ Responsiveness+ Punctuality+ Professionalism

Price

$128+27% vs typical wildlife removal services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 41%Reasonable 34%Overpriced 0%Not sure 25%

Jobs customers hired them for

JobReviewsCategory typical
General pest inspection41$61–$126
Rodent extermination32$63–$282
Cockroach extermination20$71–$214
Bug & insect extermination14$67–$133
Ant extermination13$71–$246
Home inspection11$66–$148
Spider extermination11$53–$133
Hornet & wasp extermination6$66–$184

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