Pest control service · Indianapolis, IN · reviewed since 2026
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%94+22.8Value 14%83+11.7Replies to reviews 7%100+7.1Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#106 of 240 wildlife removal servicesiPosition by Experts Score among all companies we track in this category. · better than 56%
4.9★★★★★119 Google reviews · 15 photos
97%five-star reviews
4.95★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$108typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Terminix 4.9 out of 5 based on 119 reviews, with the owner responding to every comment. Customers frequently highlight the technician's punctuality, thoroughness, and consistent communication regarding arrival times and service details. Many appreciate having the same professional return to their properties for ongoing pest inspections and treatments. The excerpts indicate high satisfaction with the friendly, informative nature of the service, with no recurring criticisms found in the provided text.
Google rating: 4.9 out of 5 from 119 reviews (97% five-star).
Reviews on this page: 119 Google reviews (107 with written comments, 1 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 22, 2026.
Service: Wildlife serving Indianapolis, Indiana.
Data from Google, last updated November 2, 2026.
Score profile vs other wildlife removal services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.
TerminixWildlife Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Terminix: 95/100 on this factor. Category median: 93.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Terminix: 94/100 on this factor. Category median: 90.A
94
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Terminix: 83/100 on this factor. Category median: 100.A
83
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Terminix: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Terminix: 100/100 on this factor. Category median: 90.A
100
Bar = this company · dark tick = category median.
Star ratings
119 Google reviews we collected
4.9of 5
5 stars11697%
4 stars22%
3 stars00%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 107 written reviews
100%praise
Praise156100%
Complaints00%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
96%fair
Great price2022%
Reasonable6168%
Overpriced33%
Not sure67%
$108+2% vs typical wildlife removal services
Middle half of what 69 customers paid ($68–$177) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results6441%
Staff & attitude4026%
Speed & response2415%
Communication1812%
Would recommend64%
Honesty & trust32%
Price & value11%
What customers talk about
We read 107 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Matt always does a thorough job and is always prompt and courteous”
“He was also patient with us as we got our animals inside.”
“The service is always as-expected and Matt is always responsive if I have questions.”
“He is a consummate professional - and highly communicative.”
“We signed up for their quarterly plan and would recommend their services!”
“I love having a guy I can trust to get the job done!”
“Definitely worth the price!”
People customers mention
Matt15 reviews
Griffith10 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Terminix for 8 kinds of job. Pick one to see what they paid and said.
DDavid4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Matt Griffith is excellent providing the best service every time he is asked. We value the relationship with him and know he will always have our service neeeds his top priority.
Paid $180–200Not sureHornet & wasp extermination
Cc.b.11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Matt G. with terminix is a great professional. The service is always as-expected and Matt is always responsive if I have questions. He is a consummate professional - and highly communicative. Would highly recommend.
TTony6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
As a new customer to Terminix, Matt was awesome in explaining how each service will be, what to expect and how to get in touch with him if we have needs or questions.
Paid $40–60Reasonable priceHome inspection
SStevenLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Our technician, Matt Griffith, is great. Always friendly and professional. I've had no issues since Matt has been servicing my house.
Paid $140–160Reasonable priceSpider exterminationGeneral pest inspectionBug & insect extermination
CConrad6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Matt Griffith has been treating my home for years. Always on time and texts when he is on the way. He does a great job.
Paid $180–200Reasonable priceHome inspectionGeneral pest inspection
MMariann6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Matt did the inspection and application efficiently. He is a friendly guy and very respectful. He always effecient and thorough. He let's us know of any areas needing our attention.
Matt Griffith is excellent providing the best service every time he is asked. We value the relationship with him and know he will always have our service neeeds his top priority.
Price assessment: Not sure
Price: $180–200
Services: Hornet & wasp extermination
Pest type: Ants, Termites, Rodents, Cockroaches, Spiders
Response from the owner · a week ago
Your review makes a difference! Thank you for being a valuedTerminix customer!
T
Tina Petro10 reviewsiTotal number of Google reviews Tina has written across all businesses on Google Maps, not just this one.
Matt G. with terminix is a great professional. The service is always as-expected and Matt is always responsive if I have questions. He is a consummate professional - and highly communicative. Would highly recommend.
As a new customer to Terminix, Matt was awesome in explaining how each service will be, what to expect and how to get in touch with him if we have needs or questions.
Price assessment: Reasonable price
Price: $40–60
Services: Home inspection
Pest type: Ants, Spiders, Other
Response from the owner · 2 weeks ago
Tony Scellato, thanks for the 5-star rating! We appreciate the opportunity to provide service for you at Terminix.
S
Steven BradleyLocal Guide · 15 reviewsiTotal number of Google reviews Steven has written across all businesses on Google Maps, not just this one.
