Google reviewers rate Terminix 4.9 out of 5 based on 270 reviews, with the owner responding to all of them. Customers frequently praise technicians for punctuality, thoroughness, and clear communication before and after services, noting that consistent staff assignment builds trust. However, low-star reviews highlight recurring issues with customer service responsiveness, hidden fees, and difficulty resolving billing disputes or property damage claims.
Google rating: 4.9 out of 5 from 270 reviews (96% five-star).
Reviews on this page: 270 Google reviews (202 with written comments).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 27, 2026.
Service: Rodent Control serving Lakeland, Florida.
Data from Google, last updated October 27, 2026.
Photos
Customer reviews
4.9
★★★★★
270 reviews on Google
5★260
4★1
3★0
2★0
1★9
Reviews from Google, shown as published (original wording, unedited).
What customers talk about
We read 202 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Our technician, Octavio, is one of the most helpful and professional persons we deal with.”
“Does not hold what they are promising you, rude, disappointing, not helpful.”
“Tech Kelsey is so accommodating, flexible, thorough, and friendly.”
“Horrible costumer service!”
“Prompt attention was paid to our additional concern.”
“Derek is great to communicate with me before he arrives and report on treatments he did.”
“Ben back at home base was a super hero to say the least, highly recommend.”
“…back fred said we would meet in person to go over everything and now will not return my calls after multiple voicemails not sure.…”
“Honestly, it is great that you let the same people do the same homes to build these relationships I think is very important for Customer Service I a…”
“They arrived later that same day, gave me a very reasonable quote that was better than the other companies that I looked at, and took care of me all w…”
“Huge amounts of hidden fees and a horrible customer service experience.”
People customers mention
Octavio13 reviews
Terminex7 reviews
Short6 reviews
Green6 reviews
Jessie5 reviews
Jesse3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Jobs customers hired them for— from Google's service tags and the review text
Team members customers mention
Filter by topic— each topic is highlighted in the reviews in the same color
John ShortLocal Guide · 38 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Horrible costumer service! Does not hold what they are promising you, rude, disappointing, not helpful. I certainly do not recommend this service!!!!!!!!!!!!!!!!!!!
Response from the owner · a week ago
Hello Marion Stace, thank you for bringing this to our attention. Providing reliable, high-quality service is always our goal at Terminix, and we are sorry to learn that your experience was not a positive one. We want to ensure our team reviews your concerns thoroughly. Please reach out to us at [email protected] with your full-service address or customer number, phone number, and your review or a detailed description of your service concern.
Gow Fields5 reviewsiTotal number of Google reviews Gow has written across all businesses on Google Maps, not just this one.
Service experience was exceptional. Prompt attention was paid to our additional concern. He arrived within the expected time frame as well which is greatly appreciated.
Price assessment: Reasonable price
Price: $80–100
Services: Home inspection
Pest type: Ants, Cockroaches, Spiders
Response from the owner · a week ago
We appreciate your wonderful review,Gow Fields! Thanks for letting Terminix help keep your home protected.
Daniel Marino3 reviewsiTotal number of Google reviews Daniel has written across all businesses on Google Maps, not just this one.
Love Octavio my terminix rep. He is thorough. He communicates well he’s very thoughtful. Honestly, it is great that you let the same people do the same homes to build these relationships I think is very important for Customer Service I applaud you for that! And I recommend you often
Price assessment: Reasonable price
Services: Hornet & wasp extermination, Rodent extermination, Spider extermination, Flea & mite extermination, General pest inspection, Mosquito extermination, Cockroach extermination, Bug & insect extermination
Pest type: Ants, Termites, Rodents, Cockroaches, Spiders
Response from the owner · a year ago
Thank you for supporting Terminix. We're thrilled you had a great experience.
Charlene Hypes12 reviewsiTotal number of Google reviews Charlene has written across all businesses on Google Maps, not just this one.
Our technician, Octavio, is one of the most helpful and professional persons we deal with. He takes pride in ensuring that pur house remains pest free.
Price assessment: Reasonable price
Price: $40–60
Services: Bug & insect extermination
Pest type: Ants, Termites, Rodents, Cockroaches, Spiders
Response from the owner · a week ago
Thanks for taking the time to leave us a positive review,Charlene Hypes! We’re happy to know you enjoyed your experience with Terminix.
G Evangelista-DonohueLocal Guide · 21 reviewsiTotal number of Google reviews G has written across all businesses on Google Maps, not just this one.
I’ve been with Terminex for over 5 years, great service every time! My serviceman, Octavio Baez, has always done an outstanding job keeping my home pest free. He’s also very polite & personable, & keeps me informed before, during & after his visit. Excellent job Octavio !
Price assessment: Reasonable price
Price: $40–60
Services: Home inspection, Hornet & wasp extermination, General pest inspection, Bug & insect extermination, Service not listed
Response from the owner · a year ago
Your satisfaction is our priority! Thanks for the amazing review, Rita Logero .
