Terminix logo

Terminix

4.7 ★★★★★ · 99 Google reviews · 21 photos
Pest control service · Millbrae, CA

Terminix at a glance

Customers frequently praise technicians for their thoroughness, punctuality, and clear communication during quarterly pest control and wildlife exclusion services. However, low-star reviews highlight recurring issues with missed appointments, lack of follow-up, and incomplete work on specific treatments like tenting or rodent barriers.

  • Google rating: 4.7 out of 5 from 99 reviews (89% five-star).
  • Reviews on this page: 99 Google reviews (72 with written comments, 2 with photos).
  • Owner responses: the business replied to 99% of reviews.
  • Most recent review: October 21, 2026.
  • Service: Wildlife serving Millbrae, California.

Data from Google, last updated October 25, 2026.

Photos

Customer reviews

4.7
★★★★★
99 reviews on Google
5★88
4★2
3★1
2★2
1★6

Reviews from Google, shown as published (original wording, unedited).

Danish ShaikhLocal Guide · 20 reviews
★★★★★

Ratu Bevu provides excellent service and goes above and beyond during the scheduled pest control services. Only reason I’m a loyal customer is due to him.

  • Price assessment: Reasonable price
  • Price: $200+
  • Services: Home inspection, Hornet & wasp extermination, Termite inspection, Termite extermination, Spider extermination
  • Pest type: Ants, Termites, Cockroaches, Spiders, Mosquitoes
Response from the owner · 2 days ago

Thanks for taking the time to leave us a positive review,Danish Shaikh! We’re happy to know you enjoyed your experience with Terminix.

Review from Google · view on Google
S here1 review
★★★★★

We highly recommend Terminix! Special shout-out to Ratu, who is truly the best technician. He is professional, thorough, and reliable. He goes above and beyond to ensure everything is done right and provides outstanding service every time. Ratu is a true asset to Terminix, and we couldn’t be happier with his work!

  • Services: Ant extermination
Response from the owner · a week ago

Thank you for your support,S here! We’re proud to serve customers throughout Terminix in Burlingame.

Review from Google · view on Google
Peter Rodriguez9 reviews
★★★★★

Edwin (Terminix employee) is professional and provides a 5-star service too.

  • Price assessment: Reasonable price
  • Price: $200+
  • Services: Service not listed
  • Pest type: Other
Response from the owner · a week ago

We’re thrilled to hear you had a great experience,Peter Rodriguez! Thank you for trusting Terminix with your pest control needs.

Review from Google · view on Google
S SLocal Guide · 13 reviews
★★★★★

Ratu always does an amazing job servicing our home. We really appreciate how thorough he is and how he takes the time to keep us informed. He’s always so detailed and does a great job every time. We always request Ratu because we know we can count on him on providing excellent service.

  • Services: Spider extermination, Ant extermination
  • Pest type: Ants
Response from the owner · a month ago

Thank you for the 5-star review, S S! We’re proud to provide reliable pest control service at Terminix in Burlingame.

Review from Google · view on Google
Charlene Reyes2 reviews
★★★★★

Ratu has been servicing our home a few times now. He is professional, informative, and kind. We look forward to many more years with him!

Response from the owner · a week ago

Charlene Reyes, we really appreciate your feedback!

Review from Google · view on Google
Kai AmosLocal Guide · 12 reviews
★★★★★

⭐ 1 Star — Extremely Disappointing Experience with Terminix Around May 14, 2026, I signed a $2,550 wildlife exclusion contract with Terminix after an inspection by Jeremiah. Technician James Flores Jr. performed the work, but multiple openings were left unsecured, raccoons continued accessing my home, and newly installed vents were damaged. Despite these issues, Terminix marked the job as completed. On May 22, 2026, at 10:00 AM, manager Allen was scheduled to visit my property but was a complete no-call, no-show. Communication was terrible, technicians arrived without proper notice or equipment, and traps were removed without my knowledge. When I requested a refund, Allen told me he had nothing to do with refunds. Yet, the very next day, he called questioning why I disputed the charge with my bank. How can you claim refunds aren't your responsibility but suddenly become involved when a customer disputes a charge? After a few weeks of frustration, Terminix eventually returned to correct the work at no additional charge. However, that does not excuse the poor workmanship, missed appointments, and lack of accountability. My bank ultimately returned the disputed $2,550 to Terminix, and I am still requesting a reasonable $1,200 partial refund. More recently, Allen called me again without leaving a voicemail or explaining the purpose of his call. Given my previous experience and the unresolved dispute, I found this contact inappropriate and concerning. I have no idea why he was contacting me. I Blocked most of his Number. B Paying $2,550 should not mean chasing a company to complete the job correctly. Extremely disappointing customer service and management. I would not recommend Terminix.

Response from the owner · a week ago

Hi Kai Amos, thank you for taking the time to share your feedback. We aim to deliver top-tier service on every visit, so hearing that your experience fell short is disappointing. We’d appreciate the opportunity to look into your account and discuss this further. Please reach out to us directly at [email protected] at your convenience.

Review from Google · view on Google
Josie Territo6 reviews
★★★★★

Always great service from my tech!

  • Price assessment: Reasonable price
  • Services: Mosquito extermination
  • Pest type: Mosquitoes
Response from the owner · a month ago

We're thrilled you had a great experience! Thanks for being a customer!

Review from Google · view on Google
RohitLocal Guide · 48 reviews
★★★★★

Ratu was exceptional! He was thorough, quick, and efficient and covered the whole house. He needed little follow-up or explanation and was a pleasure to work with.

Response from the owner · 2 weeks ago

We're thrilled you had a great experience! Thanks for being a customer!

Review from Google · view on Google
Debby B3 reviews
★★★★★

Ratu, arrived promptly and began his quarterly treatment. He was very knowledgeable and thorough. I had an exceptional experience with the service he provided. Ratu is truly professional, friendly, attentive, and went above and beyond to make sure everything was taken care of. The level of care and attention to detail was outstanding. I truly appreciate the excellent service and would highly recommend it to others!

Response from the owner · 3 weeks ago

We appreciate your wonderful review,Debby B! Thanks for letting Terminix help keep your home protected.

Review from Google · view on Google
Michael Sanders7 reviews
★★★★★

They do a great job keeping the mosquito population down.

  • Price assessment: Reasonable price
  • Pest type: Mosquitoes
Response from the owner · 3 weeks ago

Thank you for your kind review,Michael Sanders! The team at Terminix in Burlingame truly appreciates it.

Review from Google · view on Google

Terminix on Google Maps →

Business details