Reviewers frequently highlight the professionalism, punctuality, and thoroughness of technicians who treat both interior and exterior areas. Many customers appreciate the consistent service from dedicated inspectors who communicate effectively and address specific pest issues like termites, ants, and rodents. However, some low-star reviews cite ineffective treatments, poor recordkeeping leading to unwanted calls, and technicians ignoring specific customer requests regarding chemical application methods.
Google rating: 4.9 out of 5 from 1,842 reviews (95% five-star).
Reviews on this page: 1,842 Google reviews (1,570 with written comments, 5 with photos).
Owner responses: the business replied to 93% of reviews.
Most recent review: October 23, 2026.
Service: Cockroach Control serving Suffolk, Virginia.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
4.9
★★★★★
1,842 reviews on Google
5★1,743
4★40
3★13
2★9
1★37
Reviews from Google, shown as published (original wording, unedited).
YI
Yahya Ibn Gaston2 reviews
★★★★★
Sam newsome is a great inspector very professional i am recommending that he does all of my inspections going forward
Price assessment: Great price
Services: Home inspection
Response from the owner · a day ago
We appreciate the time you spent to share your feedback! Thank you for being a Terminix customer.
Big thank you’s to Dave our technician and Nicole for setting the appointment for Dave to come out and take care of our issue so quickly. We appreciate your expertise, knowledge and promptness.
Services: Ant extermination
Pest type: Ants
Response from the owner · 4 days ago
We appreciate the time you spent to share your feedback! Thank you for being a Terminix customer.
Jason Jeinek has been my pest control inspector for over 7 years. He has always been professional at his job and very respectful in person. He has always addressed any concerns that we have had in the past as well as to date. He always communicates the problem that was addressed at the end of the inspection.
Jason is very knowledgeable at his job. Jason's professionalism set a very hig standard for this company. Jason is a amazing asset. Keep up the hard work.
Thank you,
K. Thornton.
Response from the owner · 6 days ago
We appreciate the time you spent to share your feedback! Thank you for being a Terminix customer.
From the start Lance was easy to talk to and understood what I needed to take care of my issues. As an Airbnb owner I needed specific advice and guidance. Lance was awesome. My service technicians were prompt and very professional. Lance is an expert! Thank you Terminix and Lance!!!
Lance was awesome and did a thorough assessment of my home, giving me the facts, and not trying to push me into buying anything I didn’t need. He was great at answering all of my questions while I tried to figure out what services to go with and which company could help me the most. I appreciate the integrity and timeliness of the work as well when they came back to work on the house to get rid of wildlife and pests!
Price assessment: Reasonable price
Response from the owner · a week ago
We appreciate the time you spent to share your feedback! Thank you for being a Terminix customer.
Ashley Rima, a Terminix tech who treated my house, was friendly and professional. She arrived on time and finished her job promptly, treating both the interior and exterior of the house. Thanks, Ashley.
Price: $80–100
Services: General pest inspection
Pest type: Cockroaches
Response from the owner · a year ago
We appreciate the time you spent to share your feedback! Thank you for being a Terminix customer.
Had an amazing experience with Ashley today. She showed up a few minutes early, was extremely knowledgeable, serviced the entire property and even made some treatment recommendations. She was by far the best terminix tech we have had out to our property. Thank you Ashley!
Price assessment: Reasonable price
Services: Service not listed
Pest type: Ants, Cockroaches, Mosquitoes
Response from the owner · 2 weeks ago
We appreciate the time you spent to share your feedback! Thank you for being a Terminix customer.