Customers frequently cite punctuality, honest communication, and detailed estimates as key positives, noting that repairs are often completed on time with clean vehicles. The shop specializes in European automotive needs, with many patrons reporting long-term loyalty based on professional service. However, lower-rated reviews highlight recurring issues with pricing, specifically noting high diagnostic fees and costs significantly above other providers. Some customers also expressed frustration regarding inconsistent responsiveness, including missed phone calls and a lack of timely notification when vehicles were ready for pickup.
Google rating: 4.9 out of 5 from 482 reviews (94% five-star).
Reviews on this page: 482 Google reviews (385 with written comments, 17 with photos).
Owner responses: the business replied to 87% of reviews.
Most recent review: November 9, 2026.
Service: Auto Repair Shop serving Houston, Texas.
Data from Google, last updated November 9, 2026.
Star ratings
482 Google reviews we collected
4.9of 5
5 stars45294%
4 stars122%
3 stars51%
2 stars41%
1 star92%
Praise vs complaints
Phrases our text analysis found in 385 written reviews
97%praise
Praise63897%
Complaints203%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results14222%
Staff & attitude14021%
Price & value8813%
Honesty & trust8813%
Speed & response8413%
Would recommend7311%
Communication437%
What customers talk about
We read 385 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I can always count on German Auto Haus for exceptional service on my GLC 300.”
“Their guess repairs cost me unnecessary $ with no apology and issue was still not fixed.”
“I am always impressed with the professionalism and service at Texas German Autohaus!”
“…is that when we were going to ask her to cancel the appointment, she hung up on us.…”
“The shop itself is successful for a reason: fair prices, honest advice, and real expertise.”
“After getting an itemized bill, it was clear that I was being overcharged.”
“They are incredibly professional and reliable, and only recommend the needed services.”
“The repairs are done in a timely manner and complete with a clean car at the end.”
“Highly recommended extremely honest and good customer service”
“Even though I had no appointment, they saw me immediately, listened to my concerns, and promised me an estimate the same day.”
People customers mention
Matt29 reviews
Mercedes25 reviews
Michael20 reviews
Porsche17 reviews
Hans9 reviews
Leslie8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
I was referred to TGA 20 years ago by a good friend & I have been a loyal satisfied customer ever since. I WOULD NOT GO ANYWHERE ELSE. During my recent service, they found something I was unaware of [leaking fuel line]. Their Service gives me Confidence that my car is safe & in top condition. TGA gives me "Peace of Mind" about my Benz.
Services: Electrical repair
S
Steve Louis9 reviewsiTotal number of Google reviews Steve has written across all businesses on Google Maps, not just this one.
The best shop in town for all your European automotive needs
Response from the owner · 5 days ago
Thank you so much for the kind words, Matt! We truly appreciate your business and are glad we could meet your European automotive needs. We look forward to seeing you again soon!
P
Paul D. Grossbard3 reviewsiTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
Thank you for taking the time to leave us a review, Paul! We appreciate your business and are glad we could serve you quickly and efficiently. We look forward to seeing you again.
D
Denise Marks1 reviewiTotal number of Google reviews Denise has written across all businesses on Google Maps, not just this one.
I can always count on German Auto Haus for exceptional service on my GLC 300.
Services: Oil change
Response from the owner · 5 days ago
Thank you so much for the wonderful review, Denise! We truly appreciate your trust and loyalty, and we're glad we can consistently deliver the quality service your GLC 300 deserves. We look forward to seeing you again.
J
Joshua WoodyLocal Guide · 38 reviewsiTotal number of Google reviews Joshua has written across all businesses on Google Maps, not just this one.
I am always impressed with the professionalism and service at Texas German Autohaus! They are incredibly professional and reliable, and only recommend the needed services. I trust them with my Porsche 911!
Services: General repairs & maintenance
Response from the owner · 2 weeks ago
Thank you so much for the kind words, Stephen! We truly appreciate your trust and are honored to care for your Porsche 911. It's customers like you that make what we do so rewarding, and we look forward to serving you for years to come!
H
Henry Sidney2 reviewsiTotal number of Google reviews Henry has written across all businesses on Google Maps, not just this one.
