Analyzing 8,170,4448.2M ReviewsFor 23,12423.1K Experts
Google reviewers praise the dealership for responsive communication, professional staff, and efficient service on repairs and custom orders. Customers frequently highlight the ease of transactions and the quality of the trailers. However, some low-star reviews criticize inaccurate delivery estimates, unexpected price changes on shipping fees, and inconsistent return policies or parts availability.
Data from Google, last updated November 3, 2026.
563 Google reviews we collected
Phrases our text analysis found in 478 written reviews
How often each topic comes up in the written reviews
We read 478 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Mario was the best, he’s very knowledgeable and helpful from beginning to end.”
“He knew nothing about what I was asking and his sales manager just yelled the answers up over the wall instead of getting up to and speaking with us.”
“Dylan and Chris did a wonderful job with some repairs and upgrades to my dump trailer.”
“The worst costumers service ever I expen over 20k and this store I when back to return a part that I did not need only $350.”
“Communication is always great and would recommend everyone to go see them for there trailer services”
“I wouldn't recommend buying from here if it was the last option.”
“They went above and beyond to make sure I was taken care of and safely back on the road as quickly as possible.”
“What impressed me most was their excellent customer service and affordable pricing, especially during a stressful situation when I needed help the most.”
“It seems logical that as a business owner you honor the word or statements of your employees and ensure they know the prices of what they are selling.”
“Richard was excellent at answering all my questions and constant communication.”
“Their team was incredibly friendly, professional, knowledgeable, and genuinely helpful.”
“The place seems super shady, wanted bank transfer EFT.”
praise complaint · found by our text analysis, Google review wording unchanged.
4.9 ★★★★★ 564 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
best in the business go to Noah
Thank you Tyler for the 5 Star Review. Noah is Awesome! We appreciate your business and enjoy your new Big Tex Flatbed Trailer.
This is my 7th Trailer from Texas Trailers and it dont get any easier! Very pleased from day one with excellent support services
Thank you Mike for the Outstanding Review! We appreciate your repeat business. I hope you are enjoying the new Big Tex Equipment Trailer.
I’ve been looking for a trailer for 6 months. I started out at Texas Trailers in Gainesville, Fl. What I’ve found is you can pick up a trailer out of a backyard hoping it’s not stolen or that the axel isn’t bent or some other unseen issue for less cash. However, for me it’s not worth the hassle or worry so I came back to Texas Trailers. It was a quick and painless experience. Mario was the best, he’s very knowledgeable and helpful from beginning to end. I really don’t think I was there more than 30 minutes total. Texas Trailers will get my future business if I find I need another trailer.
Thank you Daniel for the great review! We do our best to make sure every trailer purchase is as easy and painless as possible. We hope you enjoy your new Lawn Maintenance trailer!
⭐⭐⭐⭐⭐ **Outstanding Service – Highly Recommend!** I can't thank Texas Trailers enough for coming through for me during an unexpected emergency! Their team was incredibly friendly, professional, knowledgeable, and genuinely helpful. They went above and beyond to make sure I was taken care of and safely back on the road as quickly as possible. What impressed me most was their excellent customer service and affordable pricing, especially during a stressful situation when I needed help the most. It's refreshing to find a business that truly values its customers and takes pride in its work. If you're looking for honest, dependable, and reasonably priced trailer services, I highly recommend Texas Trailers. Thank you again for turning a stressful situation into such a positive experience!
Thank you Chris for the Awesome review! Here at Texas Trailers we want every customer to be treated like they are family. Glad to hear we could help to turn a negative situation into a positive experience!
Dylan and Chris did a wonderful job with some repairs and upgrades to my dump trailer. The initial estimated time for the parts to come in was approximately a month, but I was pleasantly surprised when I received the call roughly 2 weeks early that the trailer was done! Thanks guys!
Thank you Collin for the great review! I love to hear that we were able to exceed your expectations in our Service Department.
Always a great experience at Texas trailers, especially with Dylan at the service department. Communication is always great and would recommend everyone to go see them for there trailer services
Thank you Dylan for the excellent review and recommendation! We appreciate your continued business.
Great quality service great people recommend them to anyone
Thank you Douglas for the 5 Star review! We appreciate you and your continued business.
Mario was great. Our trailer was everything we needed. Very responsive customer service.
Thank you Jamy for the great review! We appreciate you and enjoy your new Delta Livestock Trailer!
Excellent Service Highly Recommend Thank you Richard
Thank you Chris for the 5 Star review. We appreciate you and enjoy your new Big Tex Dump Trailer!
Fast, professional and positive!
Thank you Brianna for the 5 Star Review. We appreciate your business and for the kind words.
Analyzing 8,170,4448.2M ReviewsFor 23,12423.1K Experts