Google reviewers for The Air Company of GA praise the firm's punctuality, professional communication, and thorough diagnostic services, including HVAC installations and preventative maintenance. Customers frequently highlight the staff's honesty and willingness to explain system issues clearly. However, a recurring criticism in lower-rated feedback involves pricing, with specific complaints regarding high labor charges for simple repairs or warranty work that customers perceived as excessive compared to industry standards.
Google rating: 5.0 out of 5 from 394 reviews (99% five-star).
Reviews on this page: 394 Google reviews (276 with written comments).
Owner responses: the business replied to 97% of reviews.
Reviews from Google, shown as published (original wording, unedited).
KM
Katie Mauldin1 review
★★★★★
The Air Company is committed to excellence and will stick with it until the problem is solved. So grateful for a reliable company filled with kind and trustworthy service people from the office to the repair staff. Look no further. Call The Air Company today.
Price assessment: Great price
Services: Heating system repair, Installation, Install thermostat, A/C preventive maintenance
Response from the owner · a day ago
Thank you for your kind words! From our office to our technicians, we’re grateful for your trust and the opportunity to keep your home comfortable. 💙
I almost got charged $765 to change a capacitor on my AC. The capacitor costs $30 at Homedepot, and changing it takes 5 minutes. I would have paid $89 for the diagnostic charge, plus a reasonable amount for labor and driving to my house. Fortunately the technician gave me the opportunity to decline the work. However $765 as a "flat charge" for the job is excessive. I would not recommend The Air Company for AC work.
09/18/26 Update
There was a miscommunication with the AC technician initially. He did not explain that the $765 included additional protection (and parts) for my AC system, and that I had the option for a less expensive service. Chris, the company owner, called me personally to apologize for the error, and offered to perform the service free of charge. A technician from The Air Company came to my home today to complete the AC service/repairs. Chris also came to ensure the work was done to my satisfaction. I have rarely experienced this level of committed customer support, this is truly exceptional.
Very professional process and installation. The team was thorough, friendly, and went the extra mile (like leaving work area spotless after the job). Great group of people.
Guillermo was amazing!!! The whole experience really was great. I had repeated issues with getting HVAC services for my type of unit, and was desperate after being out of AC for a week. I submitted an inquiry form on the Air Company on a Friday night and by 7:30a the next day I had an appt schedule for that afternoon. The technician (Guillermo) arrived early (yay!), diagnosed the problems quickly, was super knowledgeable and thoughtful about his work, and got a long term fix completed within 90 minutes. Finally cooled off and so grateful to Guillermo and the Air Company! Will definitely be signing up for annual service. Thanks again!
Price assessment: Reasonable price
Price: $400–600
Services: HVAC system maintenance, A/C system repair
Response from the owner · a month ago
Thanks Heather. We are so happy G was able to help!
The Full Air Co. Team did a great job in diagnostic, laying out what options had and agile full unit replacement. Really appreciated the transparency and quality they provided to me during the whole process. Would highly recommend.
Response from the owner · a month ago
Thank you for the great review. We appreciate you taking the time.
I had a great experience with Guillermo the technician who came out this morning. He was professional, knowledgeable, and took the time to look at what my AC was doing and explain everything to me in a way I could understand. He noticed that my thermostat was acting irregularly and gave me clear guidance on what to look for moving forward. I really appreciated that he was honest, patient, and didn’t try to pressure me into unnecessary repairs. Great customer service and a very positive experience. I would definitely recommend him
Response from the owner · 2 months ago
Thank you for taking the time to recognize Guillermo. We appreciate you!
