Excellent S-S-Selection 🐍

The Aquatic Den
The Aquatic Den at a glance
Customers frequently praise the store for its knowledgeable staff, friendly service, and wide selection of fish, reptiles, and rodents. Many reviewers note that the team provides helpful advice for new tank setups and maintains a clean, organized environment. However, several low-star reviews criticize the pricing of specific items as significantly higher than competitors and describe instances of rude customer service or unresolved issues with dead animals.
- Google rating: 4.6 out of 5 from 433 reviews (81% five-star).
- Reviews on this page: 433 Google reviews (291 with written comments, 18 with photos).
- Owner responses: the business replied to 4% of reviews.
- Most recent review: October 24, 2026.
- Service: Pet Store serving Cleveland, Tennessee.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
Reviews from Google, shown as published (original wording, unedited).
10/10 staff, 10/10 spideys
Very knowledgeable, great selection, and affordable. You can tell they care.
Outstanding folks. I wanted my first tank in over 30 years and they helped me get a tank and my initial set up going with great plant advice! Looking forward to adding fish and shrimp after my tank cycles a few time. Great local shop!
The personal attention that they have given me and my wife with all our aquatic friends. They are an amazing group of people.
Great selection of Fish! Very nice and knowledgeable associate! Will definitely go back!
Vary friendly, helpful, and knowledgeable. Gave us information on where to take our sick turle as well. We will diffently be back and highly recommend them to anyone that is needing help or supplies for their reptiles, freshwater and saltwater aquariums
Beautifully clean and well organized. Very friendly, helpful and knowledgeable staff. Gorgeous fish as well! When Jill worked there it was AMAZING! She worked so well with the kids. We are very sad to see her go. Madison is super nice as well! Prices of some items are comparable to the big stores ... Many items are VASTLY over priced in comparison. Nearly DOUBLE, or more, what you can get elsewhere. We try to shop small time local businesses, but the atmosphere has changed too much and not for the better. Hopefully the owner takes some lessons in customer service ... I've gotten fish and ghost shrimp which both came with parasites. Maybe medicate the tanks or something. The parasites infected my entire freshwater tank! We also bought our little beardie here and he is doing well! Truly the place is a hit or miss now. Bought a mercury light for him then come to find out they are significantly less elsewhere, though still pricey. I do understand it is difficult for a small business to compete with chain stores, but damn.
Great Pet Store! They really care about the Animals! Might not look fancy inside, but they care about the well being, physical & mental health of the animals & will help you anytime you have questions too.
Thank you so much for your review!
The staff at Aquatic Den has been absolutely awesome. The two ladies that have helped me out with my starter 5 gallon tank until now with my additional 20 gallon and 55 gallon tanks have been key to my success with all my tanks being absolutely brilliant and vibrant. Again I can’t say thanks enough to the staff at Aquatic Den!!!
Thank you so much! We absolutely love helping everyone through their aquatic journeys.
Business details
- Address: 1995 Keith St NW Ste B, Cleveland, TN 37311
- Phone: (423) 478-5522
- Service area: Cleveland, TN