Google reviewers rate the facility 4.9 out of 5 based on 55 reviews, highlighting warm staff interactions, extensive social activities, and helpful communication during the move-in process. Families frequently mention the clean environment, quality meals, and attentive care provided in both assisted living and memory care units. The primary criticism noted in lower-rated reviews involves room temperature control and difficulty opening windows, though management responds to the majority of feedback.
Data from Google, last updated October 25, 2026.
Reviews from Google, shown as published (original wording, unedited).
Very happy with how my grandmother is being treated at this facility!
Hi Caitlin, we really appreciate your five star review, so happy to hear your grandmother is enjoying The Arbors!
My sister lives here. It is an outstanding assisted living facility. The people are wonderful. My sister settled in very quickly. I highly recommend
Thank you so much for your thoughtful review, Marylou. We’re incredibly grateful for your kind words about our team. It means a lot to know that the warmth, dedication, and hard work of our staff help make The Arbors at Chicopee feel like home for your sister. Providing compassionate care and a welcoming environment for our residents and families is always our top priority.
I cannot say enough good things about The Arbors at Chicopee. Firstly, most people who work there seem to love their job; lots of smiles and happy faces. Very welcoming, warm and engaging living facility.. we knew this was a place for Mom when we met the director of sales and marketing. She is the outside face of the facility and when you meet her, you know she represents what The Arbors is all about. The Care Assistants doing an outstanding job at caring for the residents. It is obvious that they enjoy working with the elderly, using humor, tact and patience. And they work hard. It is obvious that a lot goes into planning meals. There’s always a variety of options available at each sitting. And the meals are excellent. Just the right portion size. I highly recommend this facility as a place for your loved one or yourself. It’s coziness and warmth. Makes you feel at home almost instantly. I know my mom is cared for which makes all the difference in the world.
Thank you so much for your thoughtful review. We’re incredibly grateful for your kind words about our team, especially our care assistants and sales director. It means a lot to know that the warmth, dedication, and hard work of our staff help make The Arbors at Chicopee feel like home for your mom. Providing compassionate care and a welcoming environment for our residents and families is always our top priority. Thank you for trusting us with your mom’s care.
I have been visiting a friend here in Reflections, the memory care unit, for quite a few months. One of the residents just now was confused and scared. The woman working here was so wonderful. She reassured the lady that everything would be ok and if she needed help she could rely on her. Everyone who works here is equally as caring. My friend had been in a few nursing homes before coming here. At the last one they would get her up and put her in a wheelchair and she was on her own. At The Arbors there is always something to do. They have crafts, cooking demonstrations, Catholic mass. It gladdens my heart that she is able to be here. One of the ladies who works here, Jolanta, is Polish so she speaks to my friend in Polish and it has really helped in making her feel welcome.
Thank you so much for your kind words and for taking the time to share this. We’re so glad your friend feels safe, engaged, and cared for in Reflections—that’s exactly what we hope to provide each day. It means a lot to hear how our team supported that resident with such compassion, and we know Jolanta will be especially touched that speaking Polish has helped your friend feel more at home. Thank you for trusting us with her care and for recognizing the heart our team brings to the community.
Moving our mom into The Arbors was an emotional experience for us, but the professional Staff (Sondra & Allyson) made the transition so much easier. They patiently answered all our questions, helped us handle the paperwork, and gave us a thorough tour of the facility. The level of care our mom receives has been outstanding—staff members are always attentive, respectful. The facility itself feels clean, safe, and welcoming, with apartments and social spaces that mom can easily get around in. Our mom enjoys taking part in activities like arts and crafts, movie nights, and bingo of course (her favorite). The meals options are fantastic, like going to a restaurant, ordering off a menu. The staff are great about accommodating her preferences. We have seen how the daily activities have helped her stay socially engaged and make new friends, and our regular family visits have only strengthened our relationship. We can now visit and not feel stressed about the what ifs. You take care of every detail with so important! The supportive environment and care have truly improved her quality of life. We wholeheartedly recommend this facility to any family seeking compassionate senior care for their loved ones.
Thank you so much for sharing this thoughtful and heartfelt review. We know how emotional it can be to transition a loved one into assisted living, and it means the world to hear that Sondra and Allyson were able to guide your family with compassion and professionalism. We’re truly grateful for your trust. Knowing that your mom feels safe, engaged, and supported—and that you’ve been able to enjoy your visits without worry—is exactly what we hope every family experiences. Our team takes great pride in creating meaningful activities, delicious dining options, and a welcoming environment where residents can thrive. Thank you for your recommendation and for being such an important part of our Arbors family.
Lovely people, lovely facility.
Thank you so much for your kind words! We're grateful for your support and so glad to hear you had a positive impression of both our team and our community.
There are not enough words to express how wonderful the Arbors is. Not just for the residents, but also for their families. Its HOME Its SAFE Its HAPPY My mom’s friends all say how lucky they are to be there. There is so much to do and no one is excluded from participating. One BIG HAPPY family. Staff and the residents all take care of each other. We are blessed to have them in our lives. They are the most amazing staff from the director to all that work there. Bobbie is the best and makes all feel at home when entering . All The staff is amazing
Michele, we are so grateful to read your kind words. Please know we are always here for you and we truly do want you to know we are a family looking out for other families. Thank you very much!
Earlier this year, we moved our mom to the Arbors at Chicopee. It's never an easy decision to make, but from the first conversation, everyone at the Arbors welcomed us and made our mom feel right at home. We had a lot of questions, and the staff helped us navigate them all with professionalism and warmth. I personally love all of the activities offered, truly bringing everyone together in the community. Recently, my son graduated from college, and my mom was unable to physically attend. She was very upset to miss being there. The Arbors was incredible and helped me create a "watch party" for her and the other residents the day of his graduation. It meant the world to her and to me. We would highly recommend the Arbors family to help take care of yours!
Thank you so much for sharing your experience with us! We know how hard it can be to make the decision to move a loved one, and we're honored that you chose The Arbors at Chicopee. It means the world to know your mom felt at home from the start, and we're so glad we could be part of that journey with you. Your story about the graduation watch party truly touched us—being able to support moments like that is exactly why we do what we do. Thank you for letting us be part of such a special day for your family. We’re grateful for your kind words and recommendation, and we’re so happy to have your mom as part of our Arbors family!
Arbor has the most amazing workers I love everyone there. Also how they treat there people, workers, elders it truly is an amazing place. They have fun activities, serve delicious meals, & fun treats throughout the day for the elders. Thank you Arbor for what you do!!!
Hi Heather, thank you very much for taking the time out of your busy schedule to leave this thoughtful message. You are such a team player and we appreciate you!
At the Arbors everyone is very friendly and the atmosphere is very clean .
Thank you so much Carolee, we appreciate your kind words!
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