Charlie Callaway2 reviewsTotal number of Google reviews Charlie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThank you Francis and Michael for your help today ! Strongly recommend
The Art Of Moving
4.8 ★★★★★ 406 Google reviews · 10 photos
93%five-star reviews
5%reviews answered by the owner
Jul 2026latest review
The Art Of Moving at a glance
Google reviewers rate The Art of Moving 4.8 out of 5 based on 406 reviews, with the owner responding to only 5% of feedback. Customers frequently cite professional service, careful handling of items, and affordable pricing without hidden charges. Positive themes include punctuality, efficient packing, and clear communication during short-notice moves. However, low-star reviews consistently report significant delays, unresponsive phone calls, and unprofessional behavior when customers raise concerns about damages or schedule issues.
- Google rating: 4.8 out of 5 from 406 reviews (93% five-star).
- Reviews on this page: 406 Google reviews (367 with written comments, 3 with photos).
- Owner responses: the business replied to 5% of reviews.
- Most recent review: July 11, 2026.
- Service: Piano Mover serving Richardson, Texas.
Data from Google, last updated November 5, 2026.
Star ratings
406 Google reviews we collected
- 5 stars37993%
- 4 stars41%
- 3 stars20%
- 2 stars31%
- 1 star184%
Praise vs complaints
Phrases our text analysis found in 367 written reviews
- Praise61794%
- Complaints406%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude17126%
- Speed & response16425%
- Would recommend13921%
- Quality & results12219%
- Price & value355%
- Communication152%
- Honesty & trust112%
What customers talk about
We read 367 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Francis and gregory were amazing very helpful and rapid would recommend”
“Personality: Francis was nice at the beginning but became rude and defensive when questions are asked…”
“They took great care in moving everything and were able to help me do some quick things that would have been difficult without another person.”
“They were extremely slow took 8 hours to move every.”
“I would recommend Francis snd this company for your move.”
“I was very disappointed in my experience, I over paid and I would NOT recommend these movers to anyone.”
“We moved from Cocoa FL to Richardson TX, great service”
“this was a horrible experience from start to finish.”
“He is organized , very patient very reasonable and polite.”
“100% transparency, no hidden charges, you won’t be disappointed.”
“Very professional, hard working and great communication.”
“I trust them and would recommend them to anyone for all moving needs.”
“There is some shady business going around with this company.”
People customers mention
- Rick 31 reviews
- Trail 31 reviews
- Francis 29 reviews
- Carlos 17 reviews
- Ryan 17 reviews
- Antonio 14 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Photos
Customer reviews
4.8 ★★★★★ 406 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Joshua2 reviewsTotal number of Google reviews Joshua has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThank you guys !
- Services: In-state moving
jerrand trotter5 reviewsTotal number of Google reviews jerrand has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFrancis and gregory were amazing very helpful and rapid would recommend
Felix R RivasLocal Guide · 42 reviewsTotal number of Google reviews Felix has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWe moved from Cocoa FL to Richardson TX, great service
b8 reviewsTotal number of Google reviews b has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSchedule: Came 2 hours late. Efficiency: Took 8+ hours to move a studio apartment (90% of boxes were already pre-packed n ready to load for them). 🤦 Personality: Francis was nice at the beginning but became rude and defensive when questions are asked… - When asked about why taking this long his response was “you don’t tell me how to do my job” - When asked about damages on my table #1 his response was “there’s a marker you can buy from Amazon to paint over the scratches” - Response for damaging table #2 his response was “there’s a glue I can buy from Home Depot”
Response from the owner · a year ago
Unfortunately, B( Brian) had to be terminated for failure to follow instructions
Kyandra TurnerLocal Guide · 18 reviewsTotal number of Google reviews Kyandra has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAfter I paid my deposit my phone call was never answered even on the day that they were supposed to come to help with moving.
Response from the owner · a year ago
Phone call was not answered immediately but returned within 15 minutes, not to mention customer was 100 % satisfied.
Tracey RobinsonLocal Guide · 13 reviewsTotal number of Google reviews Tracey has written across all businesses on Google Maps, not just this one.
Review from Google · view on Googlei will try to keep this short. this was a horrible experience from start to finish. definitely not a professional moving company. a 5 to 6 hour move end up being 12 hours. i do not recommend them at all. save yourself the trouble and go through a legit company and pay the extra money. they did not have the proper tools to disassemble beds and reassemble them.(we had to borrow a power drill from maintenance people in the building) it was not even a company truck used for the move, it was rented budget truck(that was not big enough. the worker/helper was clearly a day laborer that was picked up for the move the day of. nothing was planned out. it was a total disaster.
Ram Swaroop Holalkere Krishna3 reviewsTotal number of Google reviews Ram has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFrancis was fantastic. Very professional, hard working and great communication. Price is affordable with no hidden charges. Will definitely use their service if I have to move again. Highly recommend to anyone looking for a mover
Sean LayerLocal Guide · 14 reviewsTotal number of Google reviews Sean has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFrancis was great, very accommodating, and helpful. He did a very professional job, had great communication, and made sure that everything was done to our satisfaction. Highly recommend to anyone looking for a mover!
Alex EoLocal Guide · 15 reviewsTotal number of Google reviews Alex has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI had the opportunity to work with Francis & Gregory moving from a 1BR to a Home. I was very impressed observing Francis and Gregory handle three flights of stairs throughout my entire loading period. They maintained a consistent pace, kept a great attitude, and handled the job like pros! The unload was handled quickly. Nothing damaged, everything was wrapped or covered, and loaded professionally. Don’t hesitate to work with Francis if you’re here checking out reviews for hire. 100% transparency, no hidden charges, you won’t be disappointed.
Business details
- Address: 746 Lingco Dr Suite 1A, Richardson, TX 75081
- Phone: (469) 473-6622
- Website: theartofmovingtx.com
- Service area: Richardson, TX