Google reviewers rate The Ashton on the Plaza 4.7 out of 5 based on 55 reviews, with the owner responding to all feedback. Positive comments highlight the facility's clean environment, friendly staff, and diverse activities such as dining events and entertainment. Recurring themes include attentive care and a welcoming atmosphere. However, some lower-rated reviews criticize inconsistent housekeeping practices, such as irregular laundry handling and room cleaning, along with perceived communication gaps among staff members.
Google rating: 4.7 out of 5 from 55 reviews (87% five-star).
Reviews on this page: 55 Google reviews (40 with written comments, 2 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 27, 2026.
Service: Senior Care Service serving Kansas City, Missouri.
Data from Google, last updated November 2, 2026.
Star ratings
55 Google reviews we collected
4.7of 5
5 stars4887%
4 stars47%
3 stars12%
2 stars00%
1 star24%
Praise vs complaints
Phrases our text analysis found in 40 written reviews
97%praise
Praise3297%
Complaints13%
Topic share
How often each topic comes up in the written reviews
5topics
Staff & attitude2267%
Quality & results412%
Would recommend39%
Speed & response26%
Communication26%
What customers talk about
We read 40 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“As a hospice liaison, I value communities that prioritize compassionate care, dignity, and quality of life for their residents.”
“She did a fantastic job showcasing the community and highlighting its many wonderful features and amenities.”
“I highly recommend The Ashton on the Plaza to anyone exploring senior living options in the Kansas City area.”
“Quick visit today.”
“We listened to Christmas songs at lunch by two beautiful singers.”
People customers mention
Anthology3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
⭐⭐⭐⭐⭐ An Exceptional Senior Living Community!
I had the pleasure of touring The Ashton on the Plaza in Kansas City, Missouri, as a hospice outreach partner, and I was truly impressed by this beautiful community!
From the moment I walked in, the receptionist and other staff members were incredibly welcoming and made me feel right at home. I also had the opportunity to meet Ashley, the Wellness Director, and Taylor, the Assistant Wellness Director. It was wonderful connecting with them and learning more about their roles in supporting residents.
A special thank-you to Elizabeth, the Sales Director, who was absolutely amazing! She did a fantastic job showcasing the community and highlighting its many wonderful features and amenities. Her knowledge, enthusiasm, and hospitality truly made the tour a great experience.
As a hospice liaison, I value communities that prioritize compassionate care, dignity, and quality of life for their residents. The Ashton on the Plaza left a wonderful first impression, and I appreciate the opportunity to connect with such a welcoming team.
I highly recommend The Ashton on the Plaza to anyone exploring senior living options in the Kansas City area. Thank you all for such a warm welcome! ⭐⭐⭐⭐⭐
Price assessment: Reasonable price
Response from the owner · 5 days ago
Thanks for the detailed and positive feedback, Tiffany. We are very appreciative of your kind words. This team is truly dedicated and driven to providing outstanding service, care, and experiences to all. Can't wait to see you again.
Yours truly,
The Ashton on the Plaza
D
Deanna Belt7 reviewsiTotal number of Google reviews Deanna has written across all businesses on Google Maps, not just this one.
The staff works to make the residents feel special, pays careful attention to details in the residents' behavior and changes they see that could be indications of health conserns. They provide many activities to keep the residents engaged. They are taken out to lunches, museums, live music, and shopping. Many performers come in and entertain often. Birthdays and holidays are celebrated. They watch movies and sports in a beautiful theater room. The meals are great and offer a wide variety of specials as well as a menu they can order from. The staff is open to suggestions and concerns, wanting things to go as smoothly as possible.
Response from the owner · 4 weeks ago
Ms. Belt, we strive for 100% satisfaction, and it is great to see you had such a positive experience at The Ashton on the Plaza. Your input is very important to us and we hope you will continue to be our partner in care!
T
Thomas McLean1 reviewiTotal number of Google reviews Thomas has written across all businesses on Google Maps, not just this one.
Gorgeous rooms and thoughtful attention to details such as colors, activities, food based on individual needs and challenges.
It is priced well for the luxury lifestyle amenities.
Response from the owner · a month ago
Thank you for taking the time to share such a wonderful review and for allowing us the opportunity to welcome you into our community. We are grateful for your kind words and hope you know that our team is always here as a resource for you and your family. We look forward to staying connected and assisting you in any way we can as you navigate this journey.
D
Debra Brown5 reviewsiTotal number of Google reviews Debra has written across all businesses on Google Maps, not just this one.
Awesome time there, I enjoyed the time I stayed there. Had great activities there and the workers were awesome. Thank you. The front desk reception was always cheerful, thank you Jane
Price assessment: Reasonable price
Response from the owner · a month ago
We hope to be of service to you again in the future.
Best wishes,
The Ashton on the Plaza
N
Nancy McLean12 reviewsiTotal number of Google reviews Nancy has written across all businesses on Google Maps, not just this one.
Ashton On The plaza is a cosmetically lovely facility. That’s about the only nice thing I can say about it. The care is lackadaisical, they don’t clean the rooms, they don’t change their sheets, they don’t do the laundry regularly, when they do the laundry they put it in a variety of ridiculous places as opposed to in the clearly labeled drawers. There appears to be no communication between staff. It is a horrific facility and I would not put anyone you liked here. That being said, they fired the manager and brought in a transition team to fix things but after three months, I decided it just wasn’t worth the 8000 bucks a month for me to wait for them to get their shit together.
Response from the owner · 7 months ago
Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
