Limousine service · Framingham, MA · reviewed since 2024
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%100+69.2Reliability 31%99+30.5Experts Score= 100Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#2 of 15 wedding transportationiPosition by Experts Score among all companies we track in this category. · better than 93%
5.0★★★★★94 Google reviews · 8 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate this Framingham limousine service five stars based on ninety-four reviews, noting the owner responds to ninety-eight percent of feedback. Customers highlight punctuality, clean vehicles, and professional drivers who handle various routes, including airport transfers and long-distance trips. Recurring themes include responsive communication, easy booking, and safe driving in difficult weather conditions. No negative patterns or criticisms appear in the provided excerpts.
Google rating: 5.0 out of 5 from 94 reviews (100% five-star).
Reviews on this page: 94 Google reviews (54 with written comments, 2 with photos).
Owner responses: the business replied to 98% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and momentum; weakest: reliability.
The Best Limo ServiceWedding Transportation median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Best Limo Service: 100/100 on this factor. Category median: 93.A
100
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Best Limo Service: 99/100 on this factor. Category median: 89.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 96.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 93.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Best Limo Service: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 27.–
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Bar = this company · dark tick = category median.
Star ratings
94 Google reviews we collected
5.0of 5
5 stars94100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 54 written reviews
99%praise
Praise9499%
Complaints11%
Topic share
How often each topic comes up in the written reviews
7topics
Would recommend2526%
Staff & attitude2425%
Quality & results2021%
Speed & response1819%
Communication33%
Honesty & trust33%
Price & value22%
What customers talk about
We read 54 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Great service they give you the route and time of arrival Highly Recommend courteous Definitely using this service again!”
“Zejnel B was truly a lifesaver and we are forever grateful for his expertise, and for getting us home safely!”
“On time, clean vehicle, all around great service from booking to final drop off.”
“Great communication, quick responding, able to get us a driver within less than an hour notice who drove us over 200 miles in a blizzard.”
“Top notch communication, vehicles and competent safe driving.”
“They have been very reliable with the service to Logan Airport and fair price.”
“Impeccable service and competitively priced!”
People customers mention
Boston3 reviews
Airport3 reviews
Logan3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Nancy3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
If I could give 10 stars I would. I was able to book a ride within 20 minutes when I was stranded at the Worcester airport and needed to get to Athens NY. The driver and the man who took the call were great.
Misty6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
They were absolutely AMAZING! From customer service to the driver. You guys made their prom night that more special. They loved the driver. He was very punctual and had them home safely. I couldn't remind their service enough. I will 1000% use them in the future!
PeterLocal Guide · 29 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Excellent experience. When you call you talk to a human who really wants to help. Travel is stressful enough, but these guys made it one less thing to worry about. Will def use again and recommend.
KMThreads2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Luxury experience! On time, clean vehicle, all around great service from booking to final drop off.
Jen3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Can’t say enough wonderful things about this company! Great communication, quick responding, able to get us a driver within less than an hour notice who drove us over 200 miles in a blizzard. Zejnel B was truly a lifesaver and we are forever grateful for his expertise, and for getting us home safely! Thank you! Highly recommend.
Linda3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
We had a red-eye flight and even though it left a few minutes late, it arrived in Boston an hour earlier than scheduled. No worries, Best Limo Service tracks the flight and our driver was already waiting for us with a clean and comfortable vehicle.
Pleasant and comfortable ride, friendly driver, got home quickly and safely.
If I could give 10 stars I would. I was able to book a ride within 20 minutes when I was stranded at the Worcester airport and needed to get to Athens NY. The driver and the man who took the call were great.
Response from the owner · 6 minutes ago
Dear Nancy Henseler,
Thank you for the 5-star review! We’re glad you had a great experience and look forward to seeing you again!
Mohamed AhmedLocal Guide · 11 reviewsiTotal number of Google reviews Mohamed has written across all businesses on Google Maps, not just this one.
They were absolutely AMAZING! From customer service to the driver. You guys made their prom night that more special. They loved the driver. He was very punctual and had them home safely. I couldn't remind their service enough. I will 1000% use them in the future!
Response from the owner · 7 minutes ago
Dear Misty Ann,
Thank you for your exceptional 5-star review & hope that you will share your experience with others as-well!
We are thrilled you had an AMAZING experience. Your kind words motivate us & our drivers to keep delivering our best.
We can’t wait to welcome you back on your next journey!
Peter GLocal Guide · 29 reviewsiTotal number of Google reviews Peter has written across all businesses on Google Maps, not just this one.
Excellent experience. When you call you talk to a human who really wants to help. Travel is stressful enough, but these guys made it one less thing to worry about. Will def use again and recommend.
Response from the owner · 5 months ago
Dear Peter G,
Thank you for your exceptional 5-star review & hope that you will share your experience with others as-well!
We are thrilled you had an AMAZING experience. Your kind words motivate us & our drivers to keep delivering our best.
We can’t wait to welcome you back on your next journey!
KMThreads Harris2 reviewsiTotal number of Google reviews KMThreads has written across all businesses on Google Maps, not just this one.
Excellent service. Professional, timely, couldn't be happier. Thank you!
Response from the owner · 6 months ago
Dear Ms. Marschner,
Thank you for your exceptional 5-star review & hope that you will share your experience with others as-well!
We are thrilled you had an AMAZING experience. Your kind words motivate us & our drivers to keep delivering our best.
We can’t wait to welcome you back on your next journey!
Jen3 reviewsiTotal number of Google reviews Jen has written across all businesses on Google Maps, not just this one.
Can’t say enough wonderful things about this company! Great communication, quick responding, able to get us a driver within less than an hour notice who drove us over 200 miles in a blizzard. Zejnel B was truly a lifesaver and we are forever grateful for his expertise, and for getting us home safely! Thank you! Highly recommend.
Response from the owner · 6 months ago
Dear Ms. Jen,
This is absolutely the best feedback!
We want to take a moment and recognize your actions toward your driver. As you did check on him even after he completed the trip if he got back at our office safe after that horrible snow storm and blizzard from JFK Airport at middle of the night.
We truly appreciate the thoughts and kindness you expressed toward our team.
Thank you for your exceptional 5-star review & hope that you will share your experience with others as-well!
We are thrilled you had an AMAZING experience. Your kind words motivate us & our drivers to keep delivering our best.
We can’t wait to welcome you back on your next journey!
Linda Glatt Anderson3 reviewsiTotal number of Google reviews Linda has written across all businesses on Google Maps, not just this one.
We had a red-eye flight and even though it left a few minutes late, it arrived in Boston an hour earlier than scheduled. No worries, Best Limo Service tracks the flight and our driver was already waiting for us with a clean and comfortable vehicle.
Pleasant and comfortable ride, friendly driver, got home quickly and safely.
Response from the owner · 6 months ago
Dear Ms. Anderson,
Thank you for your exceptional 5-star review & hope that you will share your experience with others as-well!
We are thrilled you had an AMAZING experience. Your kind words motivate us & our drivers to keep delivering our best.
We can’t wait to welcome you back on your next journey!
Linda Jubinville boisvert2 reviewsiTotal number of Google reviews Linda has written across all businesses on Google Maps, not just this one.
Great service they give you the route and time of arrival Highly Recommend courteous Definitely using this service again!! Five stars
Response from the owner · 6 months ago
Dear Ms. Jubinville,
Thank you for your exceptional 5-star review & hope that you will share your experience with others as-well!
We are thrilled you had an AMAZING experience. Your kind words motivate us & our drivers to keep delivering our best.
We can’t wait to welcome you back on your next journey!
Charlene12 reviewsiTotal number of Google reviews Charlene has written across all businesses on Google Maps, not just this one.
