Real estate agency · Baltimore, MD · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty96−0.4Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#75 of 124 home staging servicesiPosition by Experts Score among all companies we track in this category. · better than 40%
4.9★★★★★1,155 Google reviews · 24 photos
97%five-star reviews
4.93★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate The Bob & Ronna Group 4.9 out of 5 based on 1155 reviews, with the owner responding to 96% of feedback. Customers frequently praise agents for professional communication, punctuality, and guidance during home purchases and sales. However, some low-star reviews criticize slow follow-up, misrepresentation of services, and perceived lack of advocacy for buyers or sellers.
Google rating: 4.9 out of 5 from 1,155 reviews (97% five-star).
Reviews on this page: 1,155 Google reviews (1,051 with written comments, 33 with photos).
Owner responses: the business replied to 96% of reviews.
Most recent review: October 24, 2026.
Service: Home Staging Service serving Baltimore, Maryland.
Data from Google, last updated November 1, 2026.
Score profile vs other home staging services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
The Bob & Ronna GroupHome Staging Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Bob & Ronna Group: 93/100 on this factor. Category median: 97.A
93
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Bob & Ronna Group: 90/100 on this factor. Category median: 97.A
90
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.The Bob & Ronna Group: 96/100 on this factor. Category median: 99.A
96
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.The Bob & Ronna Group: 100/100 on this factor. Category median: 99.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Bob & Ronna Group: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.The Bob & Ronna Group: 100/100 on this factor. Category median: 63.A
100
Bar = this company · dark tick = category median.
Star ratings
1,155 Google reviews we collected
4.9of 5
5 stars1,12697%
4 stars91%
3 stars50%
2 stars40%
1 star111%
Praise vs complaints
Phrases our text analysis found in 1,051 written reviews
98%praise
Praise2,00598%
Complaints502%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude58028%
Would recommend41520%
Speed & response31615%
Quality & results27013%
Communication22411%
Honesty & trust1547%
Price & value965%
What customers talk about
We read 1,051 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“From start to finish, Kimberly was professional, knowledgeable, responsive, and genuinely committed to making the entire process as smooth as possible.”
“We couldn’t be happier with the experience and would highly recommend Kimberly Ganow and The Bob & Ronna Group to anyone looking to buy or sell a home…”
“I know from experience with the face of this company that they have no family values and would not recommend trusting their business.”
“One thing we especially appreciated was how quickly she understood what we were looking for.”
“My offer was accepted after a midnight phone call about a counter offer I was not told about but I was “slow rolling” (great way to try to force my hand).”
“We had such a great experience working with John Henderson.”
“Fake staff, horrible and dehumanizing treatment of clients.”
“She was always available to answer questions, kept us informed every step of the way, and provided valuable guidance throughout the negotiations, insp…”
“Then somehow after a day of no communication I was contacted by someone who I had not even heard from before that would finish my transaction.”
“…swer our questions, address our concerns, and share her knowledge and trusted contacts whenever we needed help.…”
“secondly they lied to me saying if I open a PENFED account I will get a $395 back at closing.”
“I would absolutely buy again with Taylor, who always gave us honest, fair assessments and shepherded us so beautifully from viewing to closing.”
“…were offered a $100 Visa gift card instead to cover only part of the cost of a moving truck we then had to find with less than 24 hours’ notice.…”
People customers mention
Thurnes92 reviews
Mike83 reviews
Winslow30 reviews
Barad27 reviews
Joy21 reviews
Yung21 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
AAmanda3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
We had such a great experience working with John Henderson. He put in so much time and effort to help us find our home, and he was always there when we needed him. The fact that he stayed for our inspection right up until he had to leave for his own family vacation says it all. Huge thanks to John and The Bob & Rona Group. We can't recommend them enough!
CCherisseLocal Guide · 25 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Antonio Grant walked me through each step from beginning to end. I felt confident in his expertise and he was able to make great recommendations for contractors to get my home ready for sale. I also appreciated that he kept in communication and often checked on progress. Happy to recommend, it was a pleasure working with him.
FFernando4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
We worked with Leanne to buy a house in NoVa. Everything went amazingly smooth and we bought a house in no time at all.
JJoshua3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Working with real estate agent Cynthia Press was an excellent experience. She was attentive, professional, and always available when I needed her. She never made the process feel like it was about the money—her focus was always on making sure we were getting a genuinely good deal. Most importantly, she got the job…
BBrian7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
David Cirinna helped us find our new house and was so professional and knowledgeable to be entire process. He was always available to help answer any and all questions we had while we navigated the house buying experience.
VV8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Mary Friedman is the best. She cares. She listens. She’s flexible and she gives great advice and feedback. I highly recommend her.
We had such a great experience working with John Henderson. He put in so much time and effort to help us find our home, and he was always there when we needed him. The fact that he stayed for our inspection right up until he had to leave for his own family vacation says it all. Huge thanks to John and The Bob & Rona Group. We can't recommend them enough!
Response from the owner · 6 days ago
Thank you so much, Amanda! We're delighted John could help you find your home and was there for you through the inspection. We truly appreciate the kind words about The Bob & Ronna Group!
H
HZ of VA1 reviewiTotal number of Google reviews HZ has written across all businesses on Google Maps, not just this one.
We had a wonderful experience working with Kimberly Ganow of The Bob & Ronna Group on the purchase of our townhouse in Aldie, Virginia.
From start to finish, Kimberly was professional, knowledgeable, responsive, and genuinely committed to making the entire process as smooth as possible. She was always available to answer questions, kept us informed every step of the way, and provided valuable guidance throughout the negotiations, inspections, and closing process.
What we appreciated most was her patience, attention to detail, and willingness to go the extra mile to make sure everything was handled properly. We always felt that she had our best interests in mind.
We couldn’t be happier with the experience and would highly recommend Kimberly Ganow and The Bob & Ronna Group to anyone looking to buy or sell a home in Northern Virginia.
Thank you, Kimberly, for all your hard work and dedication!
Property types: Houses
Response from the owner · a week ago
Congratulations on your new townhouse in Aldie! We’re so glad Kimberly Ganow provided the guidance, communication, and attention to detail you needed throughout the home-buying process. She’ll appreciate knowing her efforts made your purchase a positive experience. Thank you for recommending Kimberly and The Bob & Ronna Group to anyone buying or selling a home in Northern Virginia!
C
Cherisse RambaroseLocal Guide · 25 reviewsiTotal number of Google reviews Cherisse has written across all businesses on Google Maps, not just this one.
Antonio Grant walked me through each step from beginning to end. I felt confident in his expertise and he was able to make great recommendations for contractors to get my home ready for sale. I also appreciated that he kept in communication and often checked on progress. Happy to recommend, it was a pleasure working with him.
Response from the owner · a week ago
Thank you so much, Cherisse! We're delighted Antonio walked you through each step and helped get your home ready for sale. We appreciate your kind recommendation.
E
ehsan jalilvand3 reviewsiTotal number of Google reviews ehsan has written across all businesses on Google Maps, not just this one.
We feel so lucky to have had Debbie as our real estate agent! As first-time homebuyers, we couldn’t have asked for a better experience.
Debbie was incredibly patient, knowledgeable, friendly, and attentive throughout the entire process. She guided us step by step, carefully pointing out potential issues with each house we visited, often noticing things we would have completely missed.
One thing we especially appreciated was how quickly she understood what we were looking for. After just a few conversations and home visits, she had a great sense of our preferences and was able to narrow down the options, saving us so much time. This was particularly helpful since our work schedules made it difficult to visit houses during the week.
She was also extremely responsive, always available to answer our questions, address our concerns, and share her knowledge and trusted contacts whenever we needed help. We also want to thank the Bob and Ronna Group for their excellent support throughout the process. The entire team did a wonderful job!
We would absolutely recommend Debbie to anyone looking to buy a house, especially first-time homebuyers!
Response from the owner · 2 weeks ago
Thank you so much, Ehsan! We're thrilled Debbie and our team could make your first home purchase such a great experience, and we truly appreciate the recommendation.
F
Fernando Garcia4 reviewsiTotal number of Google reviews Fernando has written across all businesses on Google Maps, not just this one.
Working with real estate agent Cynthia Press was an excellent experience. She was attentive, professional, and always available when I needed her. She never made the process feel like it was about the money—her focus was always on making sure we were getting a genuinely good deal. Most importantly, she got the job done. I highly recommend Cynthia and will definitely work with her again in the future.
Property types: Houses
Response from the owner · 2 weeks ago
Thank you, Joshua! We're glad Cynthia Press gave you such an attentive, professional experience. We appreciate you choosing The Bob & Ronna Group.
B
Brian Thompson7 reviewsiTotal number of Google reviews Brian has written across all businesses on Google Maps, not just this one.
David Cirinna helped us find our new house and was so professional and knowledgeable to be entire process. He was always available to help answer any and all questions we had while we navigated the house buying experience.
Property types: Houses
Response from the owner · 3 weeks ago
Thank you, Brian! We're so glad David could guide you through the home-buying process with such professionalism and be there for all your questions. Congratulations on your new house!
V
V B8 reviewsiTotal number of Google reviews V has written across all businesses on Google Maps, not just this one.
Mary Friedman is the best. She cares. She listens. She’s flexible and she gives great advice and feedback. I highly recommend her.
Property types: Houses
Response from the owner · 3 weeks ago
Thank you so much for the kind words about Mary! We're so glad she listened, stayed flexible, and gave you great advice. We truly appreciate your recommendation!
D
dagem Tekle3 reviewsiTotal number of Google reviews dagem has written across all businesses on Google Maps, not just this one.
My experience with my realtor group was excellent. The team was professional, helpful, and supportive throughout the entire home-buying process. They communicated clearly, answered all my questions, and made the experience smooth and stress-free. I truly appreciate their hard work and dedication, and I would highly recommend them to anyone looking to buy a home.
Property types: Apartments or condos
Response from the owner · 3 weeks ago
Thank you, Dagem! We're so happy our team could make your home-buying process smooth and stress-free. We really appreciate your kind words and recommendation!
N
Natasha Gianvecchio4 reviewsiTotal number of Google reviews Natasha has written across all businesses on Google Maps, not just this one.
Aisha Zeigler was excellent. Knowledgable, savvy, worked hard and quickly and was an amazing guide for us. Really put us in position to be the winning offer. Highly recommend!
Property types: Houses
Response from the owner · 3 weeks ago
Thank you for the fantastic review, Natasha! We’re thrilled to hear Aisha’s knowledge, quick response, and dedication helped put you in a strong position to secure your new home. We truly appreciate your recommendation of Aisha!
