Medical supply store · Stockton, CA · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%92+58.4Reliability 28%93+26.3Replies to reviews 8%100+8.2Experts Score= 93Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#55 of 127 furniture deliveryiPosition by Experts Score among all companies we track in this category. · better than 57%
4.9★★★★★99 Google reviews · 23 photos
94%five-star reviews
4.97★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise the store for its knowledgeable staff, who assist with finding specific medical supplies like compression stockings, walkers, and orthotic shoes. Reviews highlight the professional demeanor of employees, their willingness to answer questions, and their ability to locate out-of-stock items. However, a small number of low-star reviews criticize the staff for being rude or unprofessional, noting instances where customers felt unwelcome or dismissed despite the store having available inventory.
Google rating: 4.9 out of 5 from 99 reviews (94% five-star).
Reviews on this page: 99 Google reviews (88 with written comments, 2 with photos).
Owner responses: the business replied to 100% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: satisfaction.
The Bone StoreFurniture Delivery median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Bone Store: 92/100 on this factor. Category median: 92.A
92
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Bone Store: 93/100 on this factor. Category median: 90.A
93
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 96.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Bone Store: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.The Bone Store: 100/100 on this factor. Category median: 83.A
100
Bar = this company · dark tick = category median.
Star ratings
99 Google reviews we collected
4.9of 5
5 stars9394%
4 stars44%
3 stars00%
2 stars11%
1 star11%
Praise vs complaints
Phrases our text analysis found in 88 written reviews
97%praise
Praise11497%
Complaints33%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude6455%
Quality & results1614%
Would recommend1614%
Communication87%
Speed & response76%
Price & value54%
Honesty & trust11%
What customers talk about
We read 88 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Gabby was so helpful with my needs of shoes for work.”
“don't know her name was not very professional.”
“Keep up the good work guys and thank you again for my awesome experience and welcoming atmosphere.”
“I highly recommend all customers to speak to both of them only and nobody else.”
“He was very helpful, and answered all of our questions.”
“immediately unboxed the one we wanted, and assembled it for us.”
“The price is worth it too for the comfort of my feet.”
“…nted…I’d spoke to very nice lady on the phone a few days ago…She was genuinely helpful and reassured their store would have what we needed!…”
People customers mention
Gabby15 reviews
Orsi4 reviews
Hafoka3 reviews
Walker3 reviews
Gaby3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
DDarla14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
The Bone store is a great place to buy vionic shoes if you have plantar facitis. Gabby was so helpful with my needs of shoes for work. The price is worth it too for the comfort of my feet.
JJohana2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
First time coming into the store. And definitely not my last. Gabby was amazing, Great Customer service. 🩷
Mmaria2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Gaby Hafoka was very helpful. Great service! she knew exactly what I needed. I highly recommend coming to this store.
GGeorge8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
We purchased a collapsible powered wheel chair for my wife. Ni was the person that worked with us. He was very helpful, and answered all of our questions. When we decided to buy a chair, he
immediately unboxed the one we wanted, and assembled it for us. We needed an extra battery for an upcoming trip. When he…
KKawigurl13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
ThankS Ni, I appreciate your knowledge and attention to the products that is best suited to me. I truly appreciate your professionalism. Keep up the GREAT WORK!!! SEE YOU NEXT TIME.
LLynette2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Gabby & Ni gave an excellent presentation to our community. They repaired many of our residents walkers, and everyone was incredibly grateful for their help. Their kindness, expertise, and willingness to assist made a meaningful difference, and we truly appreciate the time and care they dedicated to our residents.
Excellent customer service. We love coming here. Gaby was great!
Response from the owner · 9 months ago
Martha, thank you so much for your review! We're thrilled to know you had a FIVE STAR experience! We work hard to provide that excellent customer service to everyone who walks through the door or calls us on the phone! Whether you're looking for a walker, wheelchair, or power scooter, we're here to help you with all of your needs to stay independent & mobile. We look forward to continuing to earn your business, trust & recommendation as the #1 local medical supply store!
D
Darla Knight14 reviewsiTotal number of Google reviews Darla has written across all businesses on Google Maps, not just this one.
The Bone store is a great place to buy vionic shoes if you have plantar facitis. Gabby was so helpful with my needs of shoes for work. The price is worth it too for the comfort of my feet.
Response from the owner · a month ago
Thank you so much for your review, Darla! We’re so happy that Gabby was able to help you find the right shoes for your work needs! We aim to provide the best customer service you’ll find anywhere – and we back it up with the best product, at the best prices! No matter the need, we’re here to do all we can to continue to earn your business, trust, and recommendation as the #1 local medical supply store!
J
Johana2 reviewsiTotal number of Google reviews Johana has written across all businesses on Google Maps, not just this one.
First time coming into the store. And definitely not my last. Gabby was amazing, Great Customer service. 🩷
Response from the owner · a month ago
Thank you so much for your review Johana, and we’ll be sure to pass your kind words along to Gabby! We are so happy to hear that we were able to help you find the right product for your needs! At The Bone Store, we make customer service our top priority, and we strive to back it up with the best items, and the best prices. No matter the need, we’re here to do all we can to continue to earn your business, trust & recommendation as the #1 local medical supply store!
M
maria teran2 reviewsiTotal number of Google reviews maria has written across all businesses on Google Maps, not just this one.
Gaby Hafoka was very helpful. Great service! she knew exactly what I needed. I highly recommend coming to this store.
Response from the owner · a month ago
Maria, thank you for your review! We’re so happy to hear that Gabby was able to help you find the right product for your needs! Whether that’s an insole for your shoes, compression socks for your legs, or an electric wheelchair for a loved one – we’re here to do all we can to continue to earn your business, trust & recommendation as the #1 local medical supply store!
C
Carolina Valdez2 reviewsiTotal number of Google reviews Carolina has written across all businesses on Google Maps, not just this one.
Great place for compression stockings. Very helpful staff.
Response from the owner · a month ago
Carolina, thank you so much for your review! We're so happy to hear that our staff was able to help you find the right compression stockings for your needs! We make it our goal to provide the best customer service, with the highest quality products & lowest prices to back it up. No matter the need, we hope to see you again to continue earning your business, trust & recommendation as the #1 local medical supply store!
D
Donovan Mendoza2 reviewsiTotal number of Google reviews Donovan has written across all businesses on Google Maps, not just this one.
Donovan, thank you for your review! We’re happy to hear that we were able to provide you with professional customer service. We make it our top priority to make sure everyone leaves the store feeling well taken care of! No matter the need – from shoe inserts, to compression socks, and even electric wheelchairs – we’re here to do all we can to continue to earn your business, trust & recommendation as the #1 local medical supply store!
G
George Schroeder8 reviewsiTotal number of Google reviews George has written across all businesses on Google Maps, not just this one.
We purchased a collapsible powered wheel chair for my wife. Ni was the person that worked with us. He was very helpful, and answered all of our questions. When we decided to buy a chair, he
immediately unboxed the one we wanted, and assembled it for us. We needed an extra battery for an upcoming trip. When he first checked on the delivery date, it looked to be very close to our
departure date. Not sure what he did, but we got the battery in plenty of time. If we need anything else of this nature, we will be returning to the Bone Store.
Response from the owner · 2 months ago
George, thank you so much for your review! We’re thrilled to hear that Ni was able to help you & your wife find the right power wheelchair for your needs. The Cricket LT is a wonderful, lightweight option that makes traveling with power mobility so much easier! We thank you for your business and look forward to seeing you again!
K
Kawigurl Kawasaki13 reviewsiTotal number of Google reviews Kawigurl has written across all businesses on Google Maps, not just this one.
ThankS Ni, I appreciate your knowledge and attention to the products that is best suited to me. I truly appreciate your professionalism. Keep up the GREAT WORK!!! SEE YOU NEXT TIME.
Response from the owner · 2 months ago
Thank you so much for your review! We're thrilled to hear that Ni was able to help you find the best product for your needs. We look forward to seeing you again and continuing to earn your business, trust & recommendation as the #1 local medical supply store!
L
Lynette Gutierrez2 reviewsiTotal number of Google reviews Lynette has written across all businesses on Google Maps, not just this one.
Gabby & Ni gave an excellent presentation to our community. They repaired many of our residents walkers, and everyone was incredibly grateful for their help. Their kindness, expertise, and willingness to assist made a meaningful difference, and we truly appreciate the time and care they dedicated to our residents.
Response from the owner · 3 months ago
Lynette, thank you so much for this review! We are so happy to have been able to put on this event and presentation for your residents - it is our greatest joy to provide help and assistance! We thank you and everyone at your facility for allowing us to come and share. No matter the need, The Bone Store is always here to do whatever we can to continue to earn your business, trust, and recommendation as the #1 local medical supply store!
A
Ashley Lagrimas1 reviewiTotal number of Google reviews Ashley has written across all businesses on Google Maps, not just this one.
Has a repeat customer Ni always been very friendly, professional and knowledgeable with the products.
Response from the owner · 4 months ago
Thank you so much for your review, Ashley! We're thrilled to have you as a repeat customer, and we agree that Ni provides wonderful customer service! No matter the need, we're here to do all we can to continue earning your business, trust & recommendation as the #1 local medical supply store!
