Google reviewers rate The Caretakers Animal Care five stars based on 121 reviews, highlighting compassionate in-home euthanasia and cremation services. Customers frequently praise the staff for their professionalism, clear communication, and respectful handling of pets during difficult times. The only recurring criticism involves a lack of transparency regarding after-hours pricing and unexpected assistance needed during the pet pickup process.
Google rating: 5.0 out of 5 from 121 reviews (98% five-star).
Reviews on this page: 121 Google reviews (115 with written comments, 48 with photos).
Owner responses: the business replied to 98% of reviews.
Most recent review: November 4, 2026.
Service: Pet Hospice serving El Cajon, California.
Data from Google, last updated November 11, 2026.
Star ratings
121 Google reviews we collected
5.0of 5
5 stars11998%
4 stars11%
3 stars11%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 115 written reviews
97%praise
Praise20997%
Complaints73%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude9444%
Would recommend3516%
Speed & response3416%
Communication2210%
Quality & results115%
Honesty & trust115%
Price & value94%
What customers talk about
We read 115 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Forever grateful to the Caretakers Animal Care Personnel for their professionalism, kindness and knowledge when they helped our beloved prince to exit…”
“…se a pet or know of anyone that needs end of life services for a pet look no further than this service, Elizabeth is absolutely the best and definitel…”
“Their communication was fast and helpful, making a heartbreaking moment so much easier to navigate through.”
“Elizabeth responded quickly to my texts, answered all of my questions, and never pressured me to decide when the time was right for my sweet Hiro.”
“They did a great job providing pick up and cremation services for our beloved Apollo.”
“We can’t thank you enough for being there for us on one of the worst days of our lives.”
“I didn’t want my baby girl to suffer and I honestly didn’t know how long her passing would be.”
“…go, you want kindness, compassion, transparency, and ease-as well as fair pricing that respects your grief rather than takes advantage of it.…”
People customers mention
Elizabeth31 reviews
Justin16 reviews
Society4 reviews
Altman3 reviews
Chapman3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Forever grateful to the Caretakers Animal Care Personnel for their professionalism, kindness and knowledge when they helped our beloved prince to exit life peacefully.
Price assessment: Reasonable price
Response from the owner · 6 days ago
It was an honor to help you all with your boy. We are grateful that you took the time to let us know this. You are always and forever in our hearts x
Ashley Estes3 reviewsiTotal number of Google reviews Ashley has written across all businesses on Google Maps, not just this one.
The day we found Georgie on the floor of our house was the most difficult day of our lives. Caretakers animal care did everything for her to make the experience for us as painless as possible and within a few days, we received a beautiful handwritten card, some loving seeds that we could plant flowers on her behalf of as well they’re so very thoughtful and telling us that they would deliver her ashes 💝
Response from the owner · a week ago
Bless you for taking the time to let us know how we helped you during such a sad, sad time. We were and are honored to have been allowed participate in some small way. We trust your hearts are healing and the memory of a full life for Georgie will be what remains. Bless you all x
amy lopez1 reviewiTotal number of Google reviews amy has written across all businesses on Google Maps, not just this one.
Thank you so much, the caretaker animal care for helping us on this difficult time . We lost our babygirl, diamond at 6:30am , We were devastated and didn’t know who to call and my kids father asked a friend who recently lost there furr baby and recommended us here . We really appreciate the help and how caring everyone is and especially how easy it went . Thank you so much again for taking care of our furr baby . We love you diamond and will forever miss you babygirl 💔🥺❤️💫✨
Price assessment: Great price
Response from the owner · 2 weeks ago
Our heart goes out to you all. Thank you for the pictures of your girl Diamond. It was an honor to help you all. May your hearts heal in time. God bless x
Torri Dawson3 reviewsiTotal number of Google reviews Torri has written across all businesses on Google Maps, not just this one.
My family appreciates your company. Our sweet boxer ( Bishop ) drowned in our pool causing an unimaginable amount of heartbreak. He was a member of our family for 15 wonderful years and was a huge part of our lives. From the initial call for services to our final goodbye, Caretakers Animal Care showed extreme care and compassion. We can’t thank you enough for being there for us on one of the worst days of our lives. If ever needed in the future you would be who we will call. Thank you.
Price assessment: Reasonable price
Response from the owner · 2 weeks ago
Our heart goes out to you all. We cannot express enough our deepest condolences for your loss of your beautiful boy. May your hearts, in time, remember only the joy of the life lived. Bless you all x
Shocki CLocal Guide · 41 reviewsiTotal number of Google reviews Shocki has written across all businesses on Google Maps, not just this one.
Thank you for taking care of my Bear. And now my Hunnie Yorkie Pooh... They picked her up and handled her with care! Will tell others about you and Thank you again!
Price assessment: Great price
Response from the owner · 3 weeks ago
Thank you kindly. It was an honor to be allowed help you all during this difficult and sad time..
Krista HLocal Guide · 14 reviewsiTotal number of Google reviews Krista has written across all businesses on Google Maps, not just this one.
Dawn and Elizabeth turned the saddest day of our lives into something bearable, meaningful and deeply personal. The loving care and compassion they showed was beyond our expectations. They are extremely professional and we felt like they knew our fur baby even though they had just met her. We are forever grateful to them.
Price assessment: Reasonable price
Response from the owner · 3 weeks ago
You're very kind to take the time to let us know how we helped. It was and always is an honor to be allowed be part of such a sad and difficult time. You are always and forever in our hearts and prayers.
Brian Campbell13 reviewsiTotal number of Google reviews Brian has written across all businesses on Google Maps, not just this one.
A very nice place very caring when you come to that point in your life with your pet that you have spent 16 years with.and the time to say good bye ..they will help you
Response from the owner · 3 weeks ago
Thank you for your kind words. We were honored to help.
m v3 reviewsiTotal number of Google reviews m has written across all businesses on Google Maps, not just this one.
A special thanks to The Caretakers Animal Care team! They provided exceptional compassion during such a difficult time. They were unbelievably professional, sincere, and accommodating throughout the entire process of handling our precious Flower's cremation service.
Entrusting her to them gave us total peace of mind and it was clear from start to finish that she was treated with the utmost dignity, love, and respect. A personalized card along with a packet of seeds was delivered to us through the mail and was such a thoughtful and comforting gesture. Their communication was fast and helpful, making a heartbreaking moment so much easier to navigate through. We are deeply grateful for their kindness and are so comforted as we wait to bring her home.
Price assessment: Reasonable price
Response from the owner · a month ago
Ah thank you so much. We love the pictures of your girl. Absolutely precious. We know how difficult it can be to navigate the aftercare process and finding a company you trust about handing your baby off to. Your trust means everything to us and your words have landed softly on our hearts. Bless you all as you navigate life together without your girl. We hope getting her remains home soon will help you all on that healing journey. Thank you again for taking the time to let us know how we helped. It was an honor to do so.
Valerie Valerio7 reviewsiTotal number of Google reviews Valerie has written across all businesses on Google Maps, not just this one.
That was the hardest day of my life and caretakers animal care really helped me to say a proper goodbye. I appreciate the whole experience and the compassion of the workers. Thank you for making a hard experience a little easier.
Response from the owner · 2 months ago
Many thanks for taking the time to let us know how we helped during such a sad time. You are in our thoughts and prayers during this time. Thank you again. It means the world to us that you let us know.
Christopher SalemLocal Guide · 16 reviewsiTotal number of Google reviews Christopher has written across all businesses on Google Maps, not just this one.
I found Caretakers online after doing plenty of research and calling and actually making appointments. Many were very promising and I even had an appointment with Paws into Grace but at the last minute they cancelled on me with a legitimate reason saying their only person available for that day had an emergency come up so I had to scramble. My 19 year old little dog had been fine and suddenly she was not, so I knew I had to make a compassionate choice and quickly….I had also spoken to Elizabeth at Caretakers and I found her to be so charming and warm, I immediately called her and she leapt at the chance to help me. She worked with my tight schedule and her soothing demeanor lulled me into a secure place that I needed to feel safe in making this momentous decision to end the life of my precious little girl who had been with me for so many years. We scheduled for the next day and she assured me that a gentleman named Justin would arrive at 4:30 and as I sat nervously waiting, hoping he would show up early, indeed he did by a few minutes…. I normally might prefer what I perceive, the tender and gentle touch of a woman to handle such things and here comes Justin this burly tattooed man! Boy was I wrong! I could not have asked for a kinder sweeter gentler person to have handled the end of life for my baby girl……. He was tender and sweet and yet knew just the right moments when to inject a little bit of humor when he knew when myself and my partner were about to fall to pieces……. He is an expert at what he does and was perfect for the job, and I cannot recommend him highly enough, he was absolutely splendid at ushering our sweet little angel over the rainbow bridge into the next life…… When I was done, he gently folded her into a blanket and asked if I would like to carry her down with him to the car, which I thought was lovely because normally I could not handle such a task and would have expected him to do it and shut the door behind him, and that he asked me so gently was so thoughtful and tender. A very important note here as well to highlight is the contact is Elizabeth and though I have not met her in person her manner if I may call it “bedside“ so to speak as they refer to with doctors is absolutely the best you will find, she is so professional so charming, and so soothing, and so reassuring, I can’t imagine anyone better at doing what she is doing, she is absolutely the best and when I called her to find out if my little girl was ready for pick up, she told me about how wonderful the cemetery was and I was very intrigued because I was not familiar with it so we went to pick up the ashes of our sweet baby and the pet cemetery was magnificent with ancient trees and pet headstones dating back to the 50s, perhaps even before had I spent more time looking around…. it really was amazing……… And the gentleman who received us and brought us the ashes of our little lovely was just as sweet and charming and polite as can be! Overall, the experience was as good as it can get considering the circumstances and I cannot recommend this service enough and if you lose a pet or know of anyone that needs end of life services for a pet look no further than this service, Elizabeth is absolutely the best and definitely request that you have Justin handle sending your loved one over the rainbow bridge, it will help to ease your pain and in the end, you will feel better for it. I promise you….. OK I posted yesterday and I have to add more, when I picked up my baby from the pet cemetery, I had been told by Elizabeth that they would provide a lock of her hair and when I got home and unwrapped all of the beautifully prepared items I found a clear bag full of her fur, and I burst into tears! No Service has ever done this much! You simply will not find a better service with better people that care more and demonstrate more compassion than Elizabeth and her team, simply look no further, it’s like you found a team of angels!!!!
Price assessment: Great price
Response from the owner · 3 months ago
Rarely are we lost for words. Well, maybe sometimes, but this time we truly are. As we fully digest the enormity of your gratitude and thanks and settle into the expansive reality that we are all connected and it is all a divine experience, even until the last breath and beyond, we can accept your kind words and sentiments. It was our pleasure to help, to be allowed be a small part of a big day. None of this is wasted upon us, not one word or one emotion. May your heart be healing in all the small and big ways and may the memories of a life fully lived for your girl be the healing balm as you move into the rest of your life without her. Bless you all and thank you again.
