Analyzing 5,403,8675.4M ReviewsFor 14,52514.5K Experts

Experts Reviews · Company report
The Cleaning Authority - Alpharetta logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%16+5.6Reliability 15%19+2.9Craft & service 20%60+12Value 10%53+5.3Momentum 8%16+1.3Track record 7%39+2.7Accountability 5%4+0.2Experts Score= 30Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.30SCORE

The Cleaning Authority - Alpharetta

Alpharetta, GA · Grade DLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #36Position by Experts Score among all companies we track in this category. of 40 deep cleaning services · 4.8★ from 153 Google reviews

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Report card

Percentile vs other deep cleaning services (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: craft & service and value; weakest: accountability.

SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.The Cleaning Authority - Alpharetta is better than 16% of deep cleaning services.F
16
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).The Cleaning Authority - Alpharetta is better than 19% of deep cleaning services.F
19
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.The Cleaning Authority - Alpharetta is better than 60% of deep cleaning services.B
60
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.The Cleaning Authority - Alpharetta is better than 53% of deep cleaning services.C
53
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.The Cleaning Authority - Alpharetta is better than 16% of deep cleaning services.F
16
Track recordTrack record · 7% of the scoreReview volume and years with reviews.The Cleaning Authority - Alpharetta is better than 39% of deep cleaning services.D
39
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.The Cleaning Authority - Alpharetta is better than 4% of deep cleaning services.F
4

Reviews for your job

Customers hired The Cleaning Authority - Alpharetta for 4 kinds of job.

The Cleaning Authority - Alpharetta for standard cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.50
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.90
Usually paidThe price range customers picked most often for this job.$150–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$158–$259
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 71/100.How Job match is calculatedBuilt only from reviews Google tagged “Standard cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#29 / 37
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 50 Google reviews tagged “Standard cleaning” · showing 20

Lenny7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 days ago★★★★★

Very thorough. Our home looks so good after they are here!

Paid $250–300Reasonable priceStandard cleaning
Joseph8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Excellent job cleaning. Personable too.

Paid $150–200Reasonable priceStandard cleaningService not listed
Sherry3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Great job today ladies. Thanks for cleaning the wood floors really well. Love these ladies. They cleaned the streaks on my glass doors left the previous ladies without me asking them to and they can come every time.

Paid $200–250Reasonable priceStandard cleaningService not listed
Valerie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

I have been using The Cleaning Authority for about 4 yrs now and they have done a wonderful job for me! I highly recommend them!

Paid $150–200Reasonable priceStandard cleaningGeneral housekeeping
Sue7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★

The crew did a great job cleaning the house. Efficient and friendly.

Paid $150–200Reasonable priceStandard cleaningGeneral housekeeping
Linda7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Many years with this service. Thorough and my home is always clean. The manager is pleasant to work with.

Paid $100–150Reasonable priceStandard cleaningGeneral housekeeping
Lori1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

I would highly recommend the Cleaning Authority! The teams always do a great job !

Standard cleaning
DebLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Always do a good job. Sometimes when you use a cleaning company they start off strong and slowly lose steam. Not the case with TCA. They're always thorough.

Reasonable priceStandard cleaning
Stewart5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

The communication & attention I received as a new client was outstanding‼️ I’ve been a repeat customer of The Cleaning Authority for the past several years. Raul, the owner, was accommodating in getting me on the books! New ladies showed up today & they did a great job! Alicia, Patrica & Luisa showed up when Raul…

Standard cleaningGeneral housekeepingService not listed+ Punctuality+ Quality+ Professionalism
DonnaLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Outstanding service. I have been a loyal customer for approximately 6 years. Cleaning Authority is by far the longest-standing cleaning service I have ever used. In my previous experiences, I have noticed that cleaning services often become complacent and overlook details over time. However, I am pleased to say that…

Standard cleaning+ Responsiveness+ Punctuality+ Quality
Rachelle10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

They exceeded my expectations! Great service!

Standard cleaning+ Quality+ Professionalism
Michelle8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Wonderful service!

Standard cleaningMoving-related cleaningDeep clean+ Responsiveness+ Punctuality+ Quality
Barbara5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

the crew were hard working, efficient, friendly and respectful. I’d highly recommend them to anyone.yes, for sure .It was Myras & Jenny. They were wonderful.

Standard cleaning
BonnieLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I love these house cleaners, they have saved me!

General housekeepingStandard cleaning+ Punctuality+ Quality+ Professionalism
tammy8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I have had team 6 cleaning my home for over a year and they do an excellent job!

General housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
Priya5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★

I had issues with the team taking shortcuts on my house, which is usually very clean to begin with. I expressed dissatisfaction and contacted the owner, Raul. After leaving him 3 messages, he called back, saying that a manager will be on site to oversee the next cleaning. However, an hour before the next cleaning,…

Standard cleaning− Responsiveness− Professionalism
Innovation2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Always professional and clean very well! I will recommend them to anyone.

General housekeepingStandard cleaning+ Quality+ Professionalism+ Value
Linda6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

This is our first time using The Cleaning Authority, and the team did a fantastic job! Looking forward to them helping us on a regular basis going forward!

Standard cleaning+ Punctuality+ Quality+ Professionalism
Jan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Right on time, did a great job!

Standard cleaning
EstherLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Have been with this company for over year. Consistent positive results with each cleaning even with different crews coming each time. Additionally there is a special focus area given extra attention with each cleaning. They use their own products that work well on my surfaces. They have an app that makes it easy…

General housekeepingStandard cleaning+ Quality+ Professionalism+ Value

Show more standard cleaning reviews (30 more) →

Price

$196-29% vs typical deep cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 24%Reasonable 72%Overpriced 0%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Standard cleaning50$158–$259
General housekeeping30$157–$248
Deep clean21$277–$447
Moving-related cleaning2$277–$447

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