House cleaning service · Cedar Rapids, IA · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%83+20.1Value 14%88+12.4Replies to reviews 7%50+3.5Craft & service penalty89−1.1Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#149 of 157 window cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 5%
4.8★★★★★190 Google reviews · 9 photos
87%five-star reviews
4.85★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
59%reviews answered by the owner
$158typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently highlight the punctuality, thoroughness, and friendliness of the cleaning crews, noting that services often include detailed attention to surfaces and specific requests. The company maintains a 4.8-star rating from 190 reviews, with the owner responding to 59% of feedback. Recurring criticisms in lower-rated reviews involve missed areas like baseboards or furniture, as well as security concerns regarding unlocked doors after a visit.
Google rating: 4.8 out of 5 from 190 reviews (87% five-star).
Reviews on this page: 190 Google reviews (139 with written comments, 4 with photos).
Owner responses: the business replied to 59% of reviews.
Most recent review: October 29, 2026.
Service: Window Cleaner serving Cedar Rapids, Iowa.
Data from Google, last updated November 2, 2026.
Score profile vs other window cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
This companyWindow Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Cleaning Authority - Cedar Rapids: 81/100 on this factor. Category median: 97.A
81
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Cleaning Authority - Cedar Rapids: 83/100 on this factor. Category median: 97.A
83
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.The Cleaning Authority - Cedar Rapids: 89/100 on this factor. Category median: 99.A
89
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.The Cleaning Authority - Cedar Rapids: 88/100 on this factor. Category median: 100.A
88
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Cleaning Authority - Cedar Rapids: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.The Cleaning Authority - Cedar Rapids: 50/100 on this factor. Category median: 85.C
50
Bar = this company · dark tick = category median.
Star ratings
190 Google reviews we collected
4.8of 5
5 stars16687%
4 stars168%
3 stars21%
2 stars00%
1 star63%
Praise vs complaints
Phrases our text analysis found in 139 written reviews
97%praise
Praise14597%
Complaints43%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
97%fair
Great price37%
Reasonable3583%
Overpriced12%
Not sure37%
$158-37% vs typical window cleaning services
Middle half of what 33 customers paid ($126–$189) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results5537%
Staff & attitude5034%
Speed & response2517%
Would recommend96%
Price & value64%
Communication32%
Honesty & trust11%
What customers talk about
We read 139 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“My house is so surfaces, I am looking around and seeing shiny surfaces, clean surfaces, Cat hair taken off of my furniture, vacuuming very very thorough.”
“They are very professional and thorough and never stop until they’re”
“They did an amazing job - everything looks great and the team was friendly and efficient.”
“Very pleasant to work with and I would recommend them.”
“The time I get back is so worth it and I get to live in a super clean house.”
“CA communicates extremely well about timing and service.”
“Cleaning services have been dependable.”
People customers mention
Jenna5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired The Cleaning Authority - Cedar Rapids for 3 kinds of job. Pick one to see what they paid and said.
AAndrea7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 days ago★★★★★
My cleaning was fabulous today. Three ladies were kind, efficient and thorough. Thank you for attention to detail. It matters! We can tell the staff took their time today. Thank you
Paid $150–200Great priceGeneral housekeeping
KKate8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
My house is so surfaces, I am looking around and seeing shiny surfaces, clean surfaces, Cat hair taken off of my furniture, vacuuming very very thorough. Everything is so clean. I wish I could get this done every week. I would be so happy lol
Paid $100–150Reasonable priceGeneral housekeeping
JJames3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Our first time cleaning far exceeded our expectation. Fantastic job!
Looking forward to more visits from the "Cleaning Authority."
Paid $150–200Reasonable priceGeneral housekeeping
WWilliam6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Very satisfied with the cleaning. The crew is very conscientious and friendly. Thanks so much ladies for a nice job.
Paid $150–200Reasonable priceGeneral housekeeping
SSherri6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
I just love how the ladies pay such close attention to details! Great job as always!
Paid $150–200Reasonable priceGeneral housekeeping
BBarb5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Very happy to be with The Cleaning Authority again after several years of not using them. Love the rotation cleaning aspect.
My cleaning was fabulous today. Three ladies were kind, efficient and thorough. Thank you for attention to detail. It matters! We can tell the staff took their time today. Thank you
Price assessment: Great price
Price: $150–200
Services: General housekeeping
Response from the owner · 3 months ago
Andrea Voyek, This review made our day and our team will be happy to hear your kind words! We strive to offer outstanding house cleaning services to all our clients and we’re so happy we fulfilled that promise! Thank you for choosing The Cleaning Authority Cedar Rapids for your house cleaning needs
K
Kate Kostenbader8 reviewsiTotal number of Google reviews Kate has written across all businesses on Google Maps, not just this one.
My house is so surfaces, I am looking around and seeing shiny surfaces, clean surfaces, Cat hair taken off of my furniture, vacuuming very very thorough. Everything is so clean. I wish I could get this done every week. I would be so happy lol
Price assessment: Reasonable price
Price: $100–150
Services: General housekeeping
Response from the owner · a month ago
Thank you for leaving us this 5-star review and for choosing The Cleaning Authority Cedar Rapids for your professional house cleaning services! Our entire team truly cares about providing the best service possible so we treat your home like our home!
M
Marilyn Oshea6 reviewsiTotal number of Google reviews Marilyn has written across all businesses on Google Maps, not just this one.
Thank you for leaving us this 5-star review and for choosing The Cleaning Authority Cedar Rapids for your professional house cleaning services! Our entire team truly cares about providing the best service possible so we treat your home like our home!
W
wayne mase2 reviewsiTotal number of Google reviews wayne has written across all businesses on Google Maps, not just this one.
Our first time cleaning far exceeded our expectation. Fantastic job!
Looking forward to more visits from the "Cleaning Authority."
Price assessment: Reasonable price
Price: $150–200
Services: General housekeeping
Response from the owner · 2 years ago
Thank you James Hall for this 5-star review! It helps reaffirm our commitment to providing our clients with the best house cleaning service possible. Every time we enter your home, we aim to achieve a deep-cleaned feeling and work hard to make sure our clients are completely satisfied with our services and we’re happy to hear that we met your standards.
W
William Newman6 reviewsiTotal number of Google reviews William has written across all businesses on Google Maps, not just this one.
I just love how the ladies pay such close attention to details! Great job as always!
Price assessment: Reasonable price
Price: $150–200
Services: General housekeeping
Response from the owner · 8 months ago
Thank you for sharing your feedback with us! We’re so grateful for clients like you and we’ll be sure to pass along your thoughtful review to our team. We love providing our clients with the high-caliber cleaning services you need to spend more time with your family and turn your attention to more important matters. After all, life’s too short to spend it cleaning your home!
M
Michael Blandford3 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
I am very impressed and satisfied with the cleaning crew that always comes to my home. They are very professional and thorough and never stop until they’re
done. However, just before they were finished their supervisor dropped in and seemed to be rushing them to finish and leave. Keep in mind they are usually at my house for 2 hours give or take and that’s how long they were here today as well. If the company isn’t scheduling properly that’s they’re problem. I expect my hard working non stop crew be given enough time to do the job right.
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: General housekeeping, Standard cleaning
B
Barb Kinsinger Miller5 reviewsiTotal number of Google reviews Barb has written across all businesses on Google Maps, not just this one.
Very happy to be with The Cleaning Authority again after several years of not using them. Love the rotation cleaning aspect.
Price assessment: Reasonable price
Price: $100–150
Services: General housekeeping
Response from the owner · 2 weeks ago
Barb Kinsinger Miller, We just wanted you to know that our team truly appreciates your feedback and we’re thrilled to know you're happy with our house cleaning services. Thank you for choosing The Cleaning Authority Cedar Rapids!
S
Sherri Johnson3 reviewsiTotal number of Google reviews Sherri has written across all businesses on Google Maps, not just this one.
Cassie knows exactly what needs to be done and how. She is so cheerful and efficient! Love having this service!
Price assessment: Reasonable price
Price: $150–200
Services: General housekeeping
Response from the owner · a month ago
Thank you for sharing your feedback! We appreciate this 5-star review and we were so happy to help provide you with our top-notch house cleaning service! We know life can get hectic and we love to provide our clients with professional cleaning services that leave you stress-free and happy!
