Google reviewers rate The Cleaning Authority in Cumming highly, citing thorough work, punctuality, and friendly staff during recurring and deep clean services. However, low-star feedback highlights recurring issues with poor communication, language barriers, and rushed cleaning that left items incomplete. Additionally, some customers reported unresponsive office staff and difficulty resolving service complaints or scheduling appointments.
Google rating: 4.9 out of 5 from 490 reviews (93% five-star).
Reviews on this page: 491 Google reviews (403 with written comments, 6 with photos).
Owner responses: the business replied to 95% of reviews.
Most recent review: October 22, 2026.
Service: Deep Cleaning Service serving Alpharetta, Georgia.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
4.9
★★★★★
490 reviews on Google
5★456
4★23
3★2
2★1
1★9
Reviews from Google, shown as published (original wording, unedited).
KH
Kathy HellingLocal Guide · 21 reviews
★★★★★
Our second visit from the Cleaning Authority and another stellar day. Thank you team 7 Vidalia and Keyla for how hard you worked to make our home shine. Would highly recommend this company. They care. Even Miles our dog got the white glove treatment.
Price assessment: Reasonable price
Price: $300–350
Services: General housekeeping
Response from the owner · a month ago
Kathy Helling, Thank you for this great review on Google! We pride ourselves on being the best house cleaning company in the area and client satisfaction is always a top priority for our entire team! Reviews like yours help spread the word and allow our team to continue serving our community!
Good job of cleaning up training..
Please talk to the team and ask them if
they had a problem with the shower head?
Thanks again fo making the special cleaning.
Response from the owner · 3 years ago
Donald Krueger, Thank you for choosing The Cleaning Authority Cumming for your house cleaning services! Here at The Cleaning Authority, we make sure our team provides you with high-caliber services while using environmentally responsible cleaning products for the safety of our clients’ health and the environment. We’re so grateful for this review and sincerely appreciate your feedback!
Jackie Mills, We just wanted you to know that our team truly appreciates your feedback and we’re thrilled to know you're happy with our house cleaning services. Thank you for choosing The Cleaning Authority Cumming!
Thank you for sharing your feedback! We appreciate this 5-star review and we were so happy to help provide you with our top-notch house cleaning service! We know life can get hectic and we love to provide our clients with professional cleaning services that leave you stress-free and happy!
Chris Kirley, Thank you for leaving us this incredible review! We truly appreciate your feedback and your support means the world to us as a locally owned business. Reviews like yours help reaffirm our commitment to providing our clients with the best home cleaning services in Alpharetta.
10/2/26 Team #6 was here this morning. Julissa and Eve arrived early and did their usual awesome job. Thank you ladies. Another 5 star job. See you in two weeks.
Thank you!
Bill and Mary Lee Loughrey
Thank you for sharing your feedback with us! We’re so grateful for clients like you and we’ll be sure to pass along your thoughtful review to our team. We love providing our clients with the high-caliber cleaning services you need to spend more time with your family and turn your attention to more important matters. After all, life’s too short to spend it cleaning your home!
