Customers frequently highlight punctuality, thoroughness, and friendly staff during recurring home cleaning services. Many note consistent quality and detailed attention to areas like kitchens and baths. However, some low-rated reviews criticize missed tasks, such as specific cleaning requests, and additional fees for initial deep cleans that were not fully completed.
Google rating: 4.9 out of 5 from 472 reviews (92% five-star).
Reviews on this page: 472 Google reviews (329 with written comments, 2 with photos).
Owner responses: the business replied to 49% of reviews.
Most recent review: October 20, 2026.
Service: Post Construction Cleaning serving Indianapolis, Indiana.
Data from Google, last updated November 2, 2026.
Star ratings
472 Google reviews we collected
4.9of 5
5 stars43292%
4 stars337%
3 stars20%
2 stars10%
1 star41%
Praise vs complaints
Phrases our text analysis found in 329 written reviews
99%praise
Praise45799%
Complaints61%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results18640%
Staff & attitude10523%
Speed & response8819%
Would recommend398%
Price & value286%
Communication133%
Honesty & trust41%
What customers talk about
We read 329 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They are friendly, courteous, and do a fantastic job.”
“They are only the authority in being rude and sloppy.”
“They were prompt, courteous, knowledgable and did a fine job.”
“They arrive every four weeks on time and clean the house better and faster than I can.”
“The customer service from the management team has been consistently solid and I would recommend them if you're looking for home cleaning services!”
“I would not recommend TCA, The Cleaning Authority.”
“This cleaning was my first after being gone all winter so price was higher but reasonable for how long they were here.”
“The staff was super friendly, very communicative and scheduling everything within the app was really useful.”
“The most consistent, trustworthy service I’ve ever found.”
People customers mention
Maria5 reviews
Josefa5 reviews
Petra4 reviews
Irene4 reviews
Yanira3 reviews
Curtis3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
The Cleaning Authority ladies Team 23 are great every month. House feels so clean and smells good. Erica and Letty (new this month). They either are getting my house ready for my grandkids or cleaning the house after they are gone. A HUGE thanks for making my house feel comfortable and clean!! And Erica always teaches me a little Spanish each month 😊. Muchas Gracias!!
Price assessment: Reasonable price
Price: $150–200
Services: General housekeeping
Response from the owner · 2 years ago
Kurt Humphrey, Thank you for this great review on Google! We pride ourselves on being the best house cleaning company in the area and client satisfaction is always a top priority for our entire team! Reviews like yours help spread the word and allow our team to continue serving our community!
L
Linda Lineback8 reviewsiTotal number of Google reviews Linda has written across all businesses on Google Maps, not just this one.
I am very impressed with the ladies who clean my house currently. Aracel and Pila do an amazing job. Very detailed cleaning. The house feel refreshed after they clean. The ladies both are friendly as well. Highly recommend them to clean your home.
J
jamie steinmetz6 reviewsiTotal number of Google reviews jamie has written across all businesses on Google Maps, not just this one.
As usual a very good job, very pleasant. They do not waste time.nice
Price: $150–200
Response from the owner · a year ago
Larry Davison, We wanted to thank you for leaving us this wonderful review! We at The Cleaning Authority want you to know that you can trust our team to do our best to give you the clean home you crave. Knowing that you were happy with our house cleaning services makes our team so happy and proud to continue providing our community with the best cleaning services in Indianapolis!
M
Marty6 reviewsiTotal number of Google reviews Marty has written across all businesses on Google Maps, not just this one.
They were thorough and fast. I don’t know if my house was ever this clean before.
Price assessment: Reasonable price
Price: $150–200
Services: General housekeeping
Response from the owner · 2 months ago
Thank you for sharing your feedback! We appreciate this 5-star review and we were so happy to help provide you with our top-notch house cleaning service! We know life can get hectic and we love to provide our clients with professional cleaning services that leave you stress-free and happy!
B
Brenda Crooks1 reviewiTotal number of Google reviews Brenda has written across all businesses on Google Maps, not just this one.
Thank you Paula Hahn! We're thrilled to know you were satisfied with our professional home cleaning services in Indianapolis. Your support helps our locally owned business grow!
A
Annabelle Ward2 reviewsiTotal number of Google reviews Annabelle has written across all businesses on Google Maps, not just this one.
Thank you, Annabelle Ward! Our team in Indianapolis is committed to making your home shine, and we're so happy to know you're pleased with our service.
