The Cleaning Authority - Indianapolis South at a glance
Customers frequently praise the cleaning teams for punctuality, thoroughness, and friendly communication, noting that homes appear detailed and fresh after visits. However, some lower-rated reviews describe missed tasks, inadequate attention to specific areas, and instances of lost keys or poor follow-up on estimates. The business maintains a 4.8 rating from 474 reviews, with the owner responding to 91 percent of customer feedback.
Google rating: 4.8 out of 5 from 474 reviews (91% five-star).
Reviews on this page: 474 Google reviews (371 with written comments, 7 with photos).
Owner responses: the business replied to 91% of reviews.
Most recent review: October 29, 2026.
Service: Post Construction Cleaning serving Indianapolis, Indiana.
Data from Google, last updated November 2, 2026.
Star ratings
474 Google reviews we collected
4.8of 5
5 stars43291%
4 stars296%
3 stars10%
2 stars31%
1 star92%
Praise vs complaints
Phrases our text analysis found in 371 written reviews
97%praise
Praise46897%
Complaints133%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results19240%
Staff & attitude13227%
Speed & response7215%
Would recommend439%
Price & value174%
Communication143%
Honesty & trust112%
What customers talk about
We read 371 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Team number 7 did a fantastic job they can come back anytime they want.”
“Yesterday, I cancelled my services with this company, due to poor quality.”
“It’s hard to get cat hair off of furniture, and I do appreciate how nice my furniture looks after they’re done.”
“Always on time and always does a great job no matter which team is on the schedule.”
“If you are looking for a cleaning service, I definitely recommend The Cleaning Authority.”
“I would not recommend this company to anyone who values professionalism, communication, or customer service.”
“This team is honest, fair and they pay great attention to detail.”
“They also overcharged us prior to this so we still had a $70 balance which was never refunded after both email and phone calls to their company when w…”
“Page and Anica were on time, pleasant, communicated the cleaning goals of the present visit and future visits, and answered all my questions.”
“I trust them completely to enter our home to clean when we’re not there too.”
People customers mention
Nery7 reviews
Haley6 reviews
Angeli5 reviews
Gaby5 reviews
Anica4 reviews
Rhi4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
They did an excellent cleaning! If you are looking for a cleaning service, I definitely recommend The Cleaning Authority.
Price assessment: Great price
Price: $100–150
Services: Standard cleaning, General housekeeping
Response from the owner · 2 months ago
Lavonda Toombs, Thank you for choosing The Cleaning Authority Indianapolis South for your house cleaning services! Here at The Cleaning Authority, we make sure our team provides you with high-caliber services while using environmentally responsible cleaning products for the safety of our clients’ health and the environment. We’re so grateful for this review and sincerely appreciate your feedback!
J
jody Lasiter2 reviewsiTotal number of Google reviews jody has written across all businesses on Google Maps, not just this one.
Teri Uhrig, We wanted to thank you for leaving us this wonderful review! We at The Cleaning Authority want you to know that you can trust our team to do our best to give you the clean home you crave. Knowing that you were happy with our house cleaning services makes our team so happy and proud to continue providing our community with the best cleaning services in Indianapolis!
J
Jay Perdue3 reviewsiTotal number of Google reviews Jay has written across all businesses on Google Maps, not just this one.
Team number 7 did a fantastic job they can come back anytime they want.
Price assessment: Reasonable price
Price: $150–200
Services: Standard cleaning
Response from the owner · a year ago
Jay Perdue, Thank you for leaving us this incredible review! We truly appreciate your feedback and your support means the world to us as a locally owned business. Reviews like yours help reaffirm our commitment to providing our clients with the best home cleaning services in Indianapolis.
S
Steven Allee3 reviewsiTotal number of Google reviews Steven has written across all businesses on Google Maps, not just this one.
Very great first experience. Everything looks great.
Price assessment: Great price
Price: $200–250
Services: Standard cleaning
Response from the owner · 6 days ago
Steven Allee, Thank you for choosing The Cleaning Authority Indianapolis South! We're proud to be one of the top-rated cleaning services in Indianapolis and appreciate your 5-star review!
C
Chris Mernitz3 reviewsiTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
Team is dependable, on time . Appropriately responsive to any feedback. Trustworthy. Appreciate the hard work of Fabiola T and Milbia P (team 10) who most recently cleaned our home
Price assessment: Reasonable price
Services: Standard cleaning
Response from the owner · a week ago
Chris Mernitz, Thank you for the amazing review! At The Cleaning Authority Indianapolis South, we work hard to deliver the best cleaning experience in Indianapolis and it’s great to hear that reflected in your visit.
L
Laura James5 reviewsiTotal number of Google reviews Laura has written across all businesses on Google Maps, not just this one.
They always do a great job and are so enjoyable to be around, I would highly recommend them to anyone!!!
Price assessment: Not sure
Price: $150–200
Services: Standard cleaning, General housekeeping
Response from the owner · 2 years ago
Laura James, This review made our day and our team will be happy to hear your kind words! We strive to offer outstanding house cleaning services to all our clients and we’re so happy we fulfilled that promise! Thank you for choosing The Cleaning Authority Indianapolis South for your house cleaning needs
T
Tom Gurley8 reviewsiTotal number of Google reviews Tom has written across all businesses on Google Maps, not just this one.
Initial cleaning B
. The ladies were professional and polite. They came in the house and went to work. I was very pleased with the result of their work and I’m looking forward to initial cleaning B.
Price assessment: Reasonable price
Price: $200–250
Services: Standard cleaning
Response from the owner · 3 weeks ago
Thank you Tom Gurley for this 5-star review! It helps reaffirm our commitment to providing our clients with the best house cleaning service possible. Every time we enter your home, we aim to achieve a deep-cleaned feeling and work hard to make sure our clients are completely satisfied with our services and we’re happy to hear that we met your standards.
K
Kathy VanOsdol4 reviewsiTotal number of Google reviews Kathy has written across all businesses on Google Maps, not just this one.
Always on time and always does a great job no matter which team is on the schedule. Would highly recommend.
Price assessment: Reasonable price
Services: Standard cleaning
Response from the owner · a week ago
Kathy VanOsdol, This review made our day and our team will be happy to hear your kind words! We strive to offer outstanding house cleaning services to all our clients and we’re so happy we fulfilled that promise! Thank you for choosing The Cleaning Authority Indianapolis South for your house cleaning needs
O
O'Connor Kindley7 reviewsiTotal number of Google reviews O'Connor has written across all businesses on Google Maps, not just this one.
O'Connor Kindley, Thank you for leaving us this incredible review! We truly appreciate your feedback and your support means the world to us as a locally owned business. Reviews like yours help reaffirm our commitment to providing our clients with the best home cleaning services in Indianapolis.
