The Cleaning Authority of Kissimmee, Reunion, Celebration, St Cloud and Davenport at a glance
Customers frequently praise the thoroughness of residential cleaning services, noting that staff are punctual, professional, and attentive to detail. The company's app is highlighted for providing convenient schedule updates, while owners are often described as responsive to client needs. However, some reviews criticize inconsistent quality control, with complaints about incomplete tasks, short service durations, and poor communication regarding scheduling or billing discrepancies.
Google rating: 4.9 out of 5 from 296 reviews (93% five-star).
Reviews on this page: 296 Google reviews (222 with written comments, 8 with photos).
Owner responses: the business replied to 56% of reviews.
Most recent review: November 3, 2026.
Service: Exterior Cleaning Service serving Kissimmee, Florida.
Data from Google, last updated November 5, 2026.
Star ratings
296 Google reviews we collected
4.9of 5
5 stars27493%
4 stars134%
3 stars31%
2 stars00%
1 star62%
Praise vs complaints
Phrases our text analysis found in 222 written reviews
98%praise
Praise30298%
Complaints62%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results12440%
Staff & attitude6822%
Would recommend4214%
Speed & response4113%
Honesty & trust134%
Price & value114%
Communication93%
What customers talk about
We read 222 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The ladies that cleaned my house did a very good and thorough job.”
“The second time they came out they did a very poor job.”
“Santa and Jacqueline were fantastic to work with, professional.”
“We will definitely recommend them for great service with a smile,”
“At this point, I cannot recommend their services based on my experience.”
“They worked quickly and left my house looking and smelling good.”
“This company is professional & dependable & trustworthy & employ the hardest workers!”
“The service is very thorough and reasonably priced and the manager is very accommodating to rescheduling.”
“…man of his word 0 honesty and I spoke to him and told him it was not fair how he changed his mind and he needed to make it right it was very sketchy h…”
“NOTE: The only thing that needs to improve is the communication.”
People customers mention
Rosa9 reviews
Glendaly8 reviews
Jacqueline6 reviews
Julissa5 reviews
Susana5 reviews
Niurka5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for— from Google's service tags and the review text
Team members customers mention
Filter by topic— each topic is highlighted in the reviews in the same color
J
Joanne Price PetryckiLocal Guide · 16 reviewsiTotal number of Google reviews Joanne has written across all businesses on Google Maps, not just this one.
It is always a pleasure to walk into our house after Rosa and Julissa manage to make our home looking and smelling fresh and clean. The special touches are a testament to their dedication.
Price assessment: Reasonable price
Services: Standard cleaning, General housekeeping
Response from the owner · 4 years ago
Joanne Price Petrycki, Thank you for choosing The Cleaning Authority Kissimmee for your house cleaning services! Here at The Cleaning Authority, we make sure our team provides you with high-caliber services while using environmentally responsible cleaning products for the safety of our clients’ health and the environment. We’re so grateful for this review and sincerely appreciate your feedback!
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Juan Latorre9 reviewsiTotal number of Google reviews Juan has written across all businesses on Google Maps, not just this one.
The ladies that cleaned my house did a very good and thorough job.’
Price assessment: Reasonable price
Price: $150–200
Services: Standard cleaning, General housekeeping
Response from the owner · 5 months ago
Thank you Juan Latorre! We're thrilled to know you were satisfied with our professional home cleaning services in Kissimmee. Your support helps our locally owned business grow!
S
Sharon Spencer4 reviewsiTotal number of Google reviews Sharon has written across all businesses on Google Maps, not just this one.
Rosa and Julissa always do exceptional work. We highly recommend this company!
Price assessment: Great price
Price: $150–200
Services: Standard cleaning, General housekeeping
Response from the owner · a year ago
Thank you Sharon Spencer for this 5-star review! It helps reaffirm our commitment to providing our clients with the best house cleaning service possible. Every time we enter your home, we aim to achieve a deep-cleaned feeling and work hard to make sure our clients are completely satisfied with our services and we’re happy to hear that we met your standards.
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coral-rose3 reviewsiTotal number of Google reviews coral-rose has written across all businesses on Google Maps, not just this one.
I'm running out of ways to say how happy I am with Cleaning Authority's service. They really live up to their name! Thank you to the team for another job well done! Highly recommended!
Price assessment: Great price
Price: $150–200
Services: Standard cleaning
Response from the owner · 3 months ago
coral-rose, Thank you for choosing The Cleaning Authority Kissimmee! We're proud to be one of the top-rated cleaning services in Kissimmee and appreciate your 5-star review!
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Adriana Hidalgo10 reviewsiTotal number of Google reviews Adriana has written across all businesses on Google Maps, not just this one.
Thank you for sharing your feedback! We appreciate this 5-star review and we were so happy to help provide you with our top-notch house cleaning service! We know life can get hectic and we love to provide our clients with professional cleaning services that leave you stress-free and happy!
J
Joanne Smith14 reviewsiTotal number of Google reviews Joanne has written across all businesses on Google Maps, not just this one.
The crew, Rosa and Julissa, did an excellent job. They are very professional and friendly.
Price assessment: Great price
Price: $150–200
Services: Standard cleaning, General housekeeping
Response from the owner · a year ago
Joanne Smith, This review made our day and our team will be happy to hear your kind words! We strive to offer outstanding house cleaning services to all our clients and we’re so happy we fulfilled that promise! Thank you for choosing The Cleaning Authority Kissimmee for your house cleaning needs
G
Gary Schroeder8 reviewsiTotal number of Google reviews Gary has written across all businesses on Google Maps, not just this one.
Classy cleaning experience. I left a message on the company phone about my early morning commitment but it was not received.
Services: General housekeeping
Response from the owner · a year ago
Thank you Gary Schroeder for this 5-star review! It helps reaffirm our commitment to providing our clients with the best house cleaning service possible. Every time we enter your home, we aim to achieve a deep-cleaned feeling and work hard to make sure our clients are completely satisfied with our services and we’re happy to hear that we met your standards.
E
Elizabeth BernalLocal Guide · 12 reviewsiTotal number of Google reviews Elizabeth has written across all businesses on Google Maps, not just this one.
What a wonderful team! Santa and Jacqueline were fantastic to work with, professional...friendly...experts at what they do! A blessing indeed for us. Thank you for opening your hearts and making us feel very special. See you in a couple of weeks!
Response from the owner · a month ago
We appreciate your kind words, Ramiro Ramos! Providing consistent, high-quality house cleaning services in Kissimmee is what we love to do.
K
Kathleen Foust1 reviewiTotal number of Google reviews Kathleen has written across all businesses on Google Maps, not just this one.
I have been looking for a company to clean my house, and The Cleaning Authority came through for me. They were professional, did a great job, and I am pleased with their services.
Price assessment: Great price
Price: $400–450
Services: Deep clean
Response from the owner · a month ago
Thank you for this great review! Our team is grateful for your feedback and appreciate your kind words. We hope to continue providing our quality cleaning services that give you a clean home and save you some much-needed time!
