Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts
Customers frequently praise the cleaning crews for punctuality, attention to detail, and professional communication during recurring residential and deep clean services. However, some reviews highlight issues with billing accuracy, missed specific areas, and inconsistent adherence to custom cleaning requests. The company maintains a high overall rating, with the owner responding to a significant portion of customer feedback.
Data from Google, last updated November 8, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Bar = this company · dark tick = category median.
1,368 Google reviews we collected
Phrases our text analysis found in 1,175 written reviews
Price verdicts customers left with their Google review
Middle half of what 114 customers paid ($153–$253) · gold mark = category median.
How often each topic comes up in the written reviews
We read 1,175 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Liset and Narda from Team 9 did a great job cleaning and tidying up our house.”
“I have never paid anywhere close to $600 for a one-time deep cleaning of a 1,900-square-foot home, especially when the cleaning itself was not thorough.”
“I so appreciate Cleaning Authority and their professionalism.”
“Then when I called the customer service woman was very rude and just arguing with me the whole time.”
“Great attention to detail, worked fast and were friendly.”
“They will NEVER show up on time - they will also cancel your cleanings with out any notice at all and!”
“We highly recommend them and hope that they will come back here again!”
“I would strongly recommend asking very specific questions about the pricing, discounts, cancellation policy, and what exactly is included in a “deep c…”
“During that time they have done an excellent job for our household of four reasonably neat adults, and we are so happy to have them!”
“The Cleaning Authority is way too expensive to be so incompetent.”
“The cleaning crew was friendly, did the job well and answered my questions.”
“No live agents, no communication.”
“I truly appreciate their hard work and would highly recommend them to anyone looking for a reliable cleaning service!”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired The Cleaning Authority - Round Rock for 7 kinds of job. Pick one to see what they paid and said.
Both ladies, Danilys and Yenist (I hope I spelled their names right) were a joy to have in my home. They were competent and diligent in their work.
I so appreciate Cleaning Authority and their professionalism. I had a time crunch I was working with and they accommodated my day with an amazing clean around the time I needed! That you everyone at CA you are the best around!
Had a great team today, Team 20, Devyn & Dominic today, 10/20/2026. Great attention to detail, worked fast and were friendly.
We just had our initial deep clean completed. Dominic and Devyn did an amazing job, along with being professional and courteous! Very happy with the results :)
Very disappointed in this week’s clean and the customer service I received when I called to have it corrected. The crew was here for 1 hour and 7 minutes per my ring cameras for a 2500 square foot 4 bedroom house. The carpet on the stairs is dirty, my counter and table surfaces are dirty. They didn’t clean the…
Mairet and Gleny were super! Not only is the house really clean, the employees made sure we were synced on what we needed and in what order. As I work from home, that truly matters. Excellent job today! Thanks again!
| Job | Reviews | Category typical |
|---|---|---|
| Standard cleaning | 325 | $158–$240 |
| General housekeeping | 302 | $153–$277 |
| Deep clean | 198 | $265–$471 |
| Office & workplace cleaning | 14 | $119–$222 |
| Moving-related cleaning | 11 | $259–$484 |
| Upholstery cleaning | 4 | $213–$365 |
| Interior & exterior window cleaning | 3 | $164–$329 |
4.9 ★★★★★ 1,368 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
all was good! Thanks
Thank you so much for giving us the nice feedback on your recent clean and for the great star rating of our house cleaning company. We appreciate your continued business and if there's ever anything we can do to help just let us know!
Cristian and Sara (#11) are lovely women who take pride in a job well done. Thank you.
Thank you so much for your continued business Sheila and for the great feedback on your house cleaning team as well. We certainly appreciate the great review and if there's ever anything we can do to help going forward just let us know!
Fantastic job!!
Kristi Henley, Thank you for this great review on Google! We pride ourselves on being the best house cleaning company in the area and client satisfaction is always a top priority for our entire team! Reviews like yours help spread the word and allow our team to continue serving our community!
My team of Kristal and Leisy was outstanding as usual. Always satisfied with the team who comes to our home. They are careful and pay attention to details.
Thank you so much for your continued use of our house cleaning service and for the wonderful review of our maid service and your team! We appreciate your business and if there's ever anything we can do to help going forward just let us know!
We love our two cleaners,Oliva and Yadira. They are helpful,kind and do a great job. A+ recommend!
Megan Laplante, Thank you for the amazing review! At The Cleaning Authority Round Rock, we work hard to deliver the best cleaning experience in Round Rock and it’s great to hear that reflected in your visit.
Both ladies, Danilys and Yenist (I hope I spelled their names right) were a joy to have in my home. They were competent and diligent in their work.
Thank you for the great feedback on your house cleaning team and for your continued use of our maid service. We appreciate you!
Liset and Narda from Team 9 did a great job cleaning and tidying up our house. They worked with integrity and dedication. Highly recommend!
Thank you, A B! Our team in Round Rock is committed to making your home shine, and we're so happy to know you're pleased with our service.
Kristal & Leisy did a wonderful job cleaning our home. I love coming home to a clean house. The Cleaning Authority provides us with an excellent experience every time. I have used other cleaning services and CA has been the best ever. I highly recommend them. Worth every penny!
Teri, we would like to thank you for your continued business and for the nice recommendation of our house cleaning company. We appreciate you!
I so appreciate Cleaning Authority and their professionalism. I had a time crunch I was working with and they accommodated my day with an amazing clean around the time I needed! That you everyone at CA you are the best around!
And we appreciate your continued business and for making us your choice for house cleaning. If there's ever anything we can do to help again just let us know!
Efficient
Cynthia Berinsky, Thank you for choosing The Cleaning Authority Round Rock! We're proud to be one of the top-rated cleaning services in Round Rock and appreciate your 5-star review!
Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts
