Google reviewers rate The Cleaning Genie 4.6 out of 5 stars based on 83 reviews, noting the owner replies to 84% of feedback. Customers frequently praise the thoroughness, punctuality, and friendliness of cleaning crews handling homes, offices, and move-out preparation. However, several low-star reviews criticize the company for high hourly rates, perceived inefficiency, and poor communication regarding scheduling and cancellations.
Google rating: 4.6 out of 5 from 83 reviews (90% five-star).
Reviews on this page: 83 Google reviews (79 with written comments, 16 with photos).
Owner responses: the business replied to 84% of reviews.
Most recent review: May 19, 2026.
Service: Interior Cleaning Service serving Sylvania, Ohio.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
4.6
★★★★★
83 reviews on Google
5★75
4★0
3★0
2★1
1★7
Reviews from Google, shown as published (original wording, unedited).
MV
Marcia Voss7 reviews
★★★★★
Had two gals out to get the home ready to sell. They were both very friendly and very hard workers. It was also important to them for me to inspect their work and if I saw something else I wanted done I should let them know. I was very pleased with the work they both did and truly appreciated it.
Price assessment: Reasonable price
Price: $400–450
Services: Moving-related cleaning
Response from the owner · 5 months ago
Thank you so much, Marcia, for your wonderful review! We’re so happy to hear you were pleased with the cleaning and preparation for getting your home ready to sell. We always want our clients to feel comfortable speaking up so we can make sure everything is just right, and we're glad our team made that a priority. We’ll be sure to pass along your kind words to the ladies—they’ll be thrilled to hear they made such a positive impression. Thank you again for trusting The Cleaning Genie, and we wish you the very best with the sale of your home! ✨
Always a pleasure. Good job, fair price, dependable.
Price assessment: Reasonable price
Price: $100–150
Services: Standard cleaning
Response from the owner · 5 months ago
Thank you so much, Mr. Damato! We truly appreciate your kind words and continued trust in our team. It means a lot to hear that you find our service dependable, fairly priced, and a pleasure to work with. We look forward to keeping your home sparkling! ✨
Thank you so much, Butch! We truly appreciate your kind words and your continued trust in The Cleaning Genie. It means a lot to us to hear that you’re always happy with our work. We’re grateful for the opportunity to help keep your home looking its best!
Thank you so much for the 5-star review! We truly appreciate you taking the time to share it—and that photo of your living room looks absolutely beautiful ✨
Heather and Amanda will be thrilled to hear your kind feedback. They take a lot of pride in their work, and it means a lot to know it shows.
We’re grateful for the opportunity to care for your home and look forward to your next cleaning!
Michaela did Laundry and bedding and a bottom drawer in the refrigerator all done
Response from the owner · 8 months ago
Thank you so much for taking the time to leave us a 5-star review, Patricia! ⭐️ We’re so happy to hear that Michaela took great care of your laundry, bedding, and even the bottom drawer of your refrigerator. She truly takes pride in going the extra mile. We appreciate you choosing The Cleaning Genie and look forward to helping again soon! ✨🧹
Michaela has been cleaning my mom’s home for the last several months. Michaela does an amazing job and she is also very kind and patient. She cleans thoroughly and my mom always feels great about her house! Pat & Connie
Price assessment: Reasonable price
Price: $100–150
Services: Deep clean
Response from the owner · Edited 8 months ago
Thank you so much, Pat & Connie, for taking the time to share this wonderful review. We’re thrilled to hear how happy your mom is with her cleanings and how great she feels in her home afterward — that means everything to us. 💙
Michaela truly is a gem, and we’re so proud of the care, patience, and thoroughness she brings to every home she cleans. We’ll be sure to pass along your kind words to her.
Thank you for trusting The Cleaning Genie — we truly appreciate you!
I’ve used Cleaning Genie services for more than 25 years in my home. The staff are professional, courteous and thorough in their work. We appreciate Barb and Jessica who work for us currently. Barb has been caring for our family for years, and she works hard to make our home a pleasant place for us to live. And our little dog likes them too!
Price assessment: Reasonable price
Price: $100–150
Services: Standard cleaning
Response from the owner · 9 months ago
Thank you so much for your loyalty and for sharing such a heartfelt review. Serving your home for over 25 years truly means the world to us, and we’re incredibly grateful for your continued trust. 💙
We’re so proud of our team, and especially Barb and Jessica. Barb’s dedication and care for your family over the years is exactly what The Cleaning Genie is all about, and we’re happy to hear Jessica is also making a positive impact. And of course, we love that your little dog approves too! 🐾
Thank you again for being part of The Cleaning Genie family — we truly appreciate you.
Ms Michaela did a wonderful job of cleaning my home today! The floors were well vacuumed and the bathrooms were very clean.
Price assessment: Reasonable price
Price: $100–150
Services: Standard cleaning
Response from the owner · 9 months ago
Thank you so much for your kind review! We’re thrilled to hear that Michaela did a wonderful job and that you were happy with the floors and bathrooms. She takes great pride in her work, and we’re lucky to have her on our team. 💙
We truly appreciate you choosing The Cleaning Genie!
We have been using The Cleaning Genie for years. Michaela has been doing a fantastic job for us. She gets every nook and cranny when it comes to dusting and the care she takes to do her job is impressive. She is so friendly and nice to have around. We are very happy with her work and The Cleaning Genie!
Price assessment: Great price
Services: Office & workplace cleaning
Response from the owner · a year ago
Response:
Kelly, thank you so much for your wonderful review and for trusting us with your business locations over the years! We’re thrilled to hear how much you appreciate Michaela's hard work and attention to detail—she truly is a gem on our team. We’ll be sure to pass along your kind words to her. We’re grateful for your continued partnership and look forward to keeping your offices sparkling for years to come! ✨
—The Cleaning Genie Team
Barb and her co-worker certainly are cleaning genies. They are swift but thorough and totally dependable. These ladies get down on their knees, stretch up from a stool; nothing misses their notice even when it is intricate woodwork. I have no reservations about leaving the house while they are here. They are careful to lock the door when they depart.
Price: $150–200
Services: Standard cleaning
Services: Standard cleaning
Response from the owner · Edited a year ago
Dana, thank you so much for your thoughtful review! We’re delighted to hear that Barb and Jessica made such a great impression. Our team takes pride in being thorough, dependable, and treating every home with care and respect. Knowing you trust us in your home means the world. We’ll be sure to share your kind words with Barb and Jessica—they’ll be thrilled to hear this! 💜✨
—The Cleaning Genie Team
